Digi Spain is a major telecommunications operator and a subsidiary of the Romanian-based Digi Communications NV. It has rapidly grown to become one of the most significant players in the Spanish telecom market, providing mobile, fiber optic, and fixed telephony services to millions of customers. The company is known for its competitive pricing and extensive proprietary fiber network, positioning itself as a leading challenger brand in the industry.

Headquartered in Madrid, Digi maintains a massive operational presence across Spain with numerous regional offices and technical hubs. For international professionals, Digi offers a dynamic, fast-paced environment with roles ranging from high-level network engineering and cybersecurity to logistics and administrative management. While many customer-facing roles require Spanish, their technical and corporate departments often value diverse backgrounds and international expertise as they continue their aggressive expansion.

Founded in Romania in 1994 as RCS & RDS, the company expanded to Spain in 2008. It has since evolved from a mobile virtual network operator into a full-service provider with its own extensive fiber optic infrastructure.

For international professionals

Digi is one of the fastest-growing telecom operators in Spain, offering high job stability and growth potential.
The company manages its own fiber network infrastructure, creating numerous specialized technical and engineering opportunities.
With over 7,000 employees in Spain, it is a major employer with a large, multicultural workforce.
The company has a widespread physical presence with offices and technical centers in almost every major Spanish region.
Digi frequently hires for high-demand IT roles including SQL Developers, Cybersecurity Engineers, and Network Administrators.

Commercial Operations Analyst

Digi Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

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Commercial Operations Analyst

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephony and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We belong to the DIGI Communications Group with more than 30 years of experience in the telecommunications sector. Originating in Romania, where our main business is located, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

Job Description

At DIGI, we need to incorporate an Operations Analyst who will perform the following functions:

Monitor and control activity, detecting possible malfunctions or incidents.
Prepare monitoring and result reports on operational activity.
Control compliance with the SLAs established in the process.
Perform preventive control actions and procedures for the commercial operations of the activity.
Detect alerts regarding the possible malfunction of operational activity.
Monitor the KPIs of operational activity, reporting directly to the Commercial Operations Manager.
Incorporate operational management data into monitoring and reporting tools.
Identify areas for improvement in procedures to help find solutions that increase our efficiency.
Communicate with other areas of the company for claims, support, incident resolution, or obtaining required information.
Identification of requirements and risks.

Job Requirements

Advanced level Excel.
Power Bi
Power Point
Qlink Sense
Python (valued)
Ability to identify and detect deviations.
Ability to define improvement proposals.
Analytical capacity and adaptability to change

Other Information

What do we offer?

- Permanent contract.

- Home internet and health insurance (both after six months).

- Life insurance from the start of the contract.

- Good working environment and camaraderie.

- Joining a company in full growth with great promotion opportunities.

At DIGI, we also offer a flexible remuneration plan so you can select the services that best fit your lifestyle: restaurant vouchers, childcare, transport, and health insurance for family members.

Offer Information

Department: Telecommunications

Location: Madrid

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Analista de Operaciones Comerciales

Somos un operador de telecomunicaciones presente en el mercado español desde 2008, que ofrece servicios de telefonía e internet fijo y móvil, así como de televisión. Contamos con una red propia de fibra óptica de altas prestaciones que nos permite ser líderes en velocidad en el acceso a internet; y centrados en el segmento residencial, poseemos tiendas propias y una amplia red de distribución para la comercialización de nuestros servicios en toda España.

Pertenecemos al Grupo DIGI Communications con más de 30 años de experiencia en el sector de las telecomunicaciones. Con origen en Rumanía, donde tenemos nuestro negocio principal, también estamos presentes, además de España, en Portugal, Italia y Bélgica.

Descripción de la oferta

Desde DIGI necesitamos incorporar a un/a Analista de Operaciones que desarrollará las siguientes funciones:

Efectuar el seguimiento y control de la actividad, detectando posibles incidencias del mal funcionamiento.
Elaborar informes de seguimiento y resultado de la actividad operacional.
Controlar el cumplimiento de los SLAS establecidos en el proceso.
Realizar acciones y trámites de control preventivo de las operaciones comerciales de la actividad.
Detección de alertas del posible mal funcionamiento de la actividad operacional.
Realizar seguimiento de los KPIS de la actividad operacional reportando directamente al Responsable de Operaciones Comerciales.
Incorporar datos operativos de gestión en herramientas de seguimiento y reporting.
Indentificar áreas de mejora en los procedimientos que nos ayuden a buscar soluciones que mejoren nuestra eficiencia.
Comunicación con otras áreas de la compañía para reclamaciones, apoyo y resolución de incidencias u obtención de la información requerida.
Identificación de requisitos y riesgos.

Requisitos del puesto

Excel nivel alto.
Power Bi
Power Point
Qlink Sense
Python (valorable)
Capacidad para identificar y detectar desviaciones.
Capacidad de definición de propuestas de mejora.
Capacidad de análisis y adaptación a los cambios

Otra información

¿Qué ofrecemos?

- Contrato indefinido.

- Internet en casa y seguro médico (ambos a los seis meses).

- Seguro de vida desde el inicio del contrato.

- Buen ambiente laboral y compañerismo.

- Incorporación a compañía en pleno crecimiento y con grandes oportunidades de promoción.

En DIGI también ofrecemos un plan de retribución flexible para que selecciones los servicios que mejor se ajusten a tu estilo de vida: ticket restaurante, guardería, transporte y seguro de salud para familiares.

Información de la oferta

Departamento: Telecomunicaciones

Ubicación: Madrid

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