Digi Spain is a major telecommunications operator and a subsidiary of the Romanian-based Digi Communications NV. It has rapidly grown to become one of the most significant players in the Spanish telecom market, providing mobile, fiber optic, and fixed telephony services to millions of customers. The company is known for its competitive pricing and extensive proprietary fiber network, positioning itself as a leading challenger brand in the industry.

Headquartered in Madrid, Digi maintains a massive operational presence across Spain with numerous regional offices and technical hubs. For international professionals, Digi offers a dynamic, fast-paced environment with roles ranging from high-level network engineering and cybersecurity to logistics and administrative management. While many customer-facing roles require Spanish, their technical and corporate departments often value diverse backgrounds and international expertise as they continue their aggressive expansion.

Founded in Romania in 1994 as RCS & RDS, the company expanded to Spain in 2008. It has since evolved from a mobile virtual network operator into a full-service provider with its own extensive fiber optic infrastructure.

For international professionals

Digi is one of the fastest-growing telecom operators in Spain, offering high job stability and growth potential.
The company manages its own fiber network infrastructure, creating numerous specialized technical and engineering opportunities.
With over 7,000 employees in Spain, it is a major employer with a large, multicultural workforce.
The company has a widespread physical presence with offices and technical centers in almost every major Spanish region.
Digi frequently hires for high-demand IT roles including SQL Developers, Cybersecurity Engineers, and Network Administrators.

Customer Retention Analysis Specialist

Digi Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

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Customer Retention Analysis Specialist

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephony and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We belong to the DIGI Communications Group with more than 30 years of experience in the telecommunications sector. Originating in Romania, where our main business is located, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

Job Description

At Digi, we are looking to incorporate a Customer Analysis and Retention Specialist who will perform the following functions:

Responsible for the study and analysis of customer churn patterns to discover insights that guide strategic decision-making focused on loyalty and Churn reduction. Support in the design, implementation, and monitoring of actions to maximize loyalty to ensure the preservation of the customer portfolio, as well as the analysis of results for all implemented actions.

Objectives:

Predict behaviors, trends, and churn patterns of DIGI customers.
Transform raw data into valuable information to reduce the company's overall Churn.
Propose corrective actions to reduce Churn and increase loyalty.
Evaluate the real impact of loyalty actions and programs.

Functions:

Analyze area KPIs (Churn, ARPU, CLV, NPS) to detect opportunities for improvement and strengths in the loyalty model.
Drive the design of cross-functional commercial and technical solutions that maximize customer loyalty and reduce Churn.
Participate in the design and measurement of personalized campaigns or actions to ensure their effectiveness and sustainability.
Propose and develop dashboards and studies based on advanced analytics.
Study customer behavior using segmentation techniques (clusters) and statistical prediction models.

Tasks:

Prepare periodic strategic reporting reports detailing the evolution of various KPIs, customer profiles, and their behavior.
Analyze the different implemented actions to guarantee their effectiveness and sustainability.
Constantly analyze customer journeys to identify pain points and churn, as well as propose preventive solutions.
Present findings and improvement proposals to strategy managers through clear data visualizations.

Job Requirements

Degree in Business Administration, Marketing and Commercial Management, Economics, Data Science, Statistics, or similar.
Experience in an equivalent position. Experience in the Telco sector is valued.
Demonstrable experience in data handling with Python or SQL and statistical analysis.
Experience in Customer Base Management.
Deep understanding of customer needs and behaviors.
Excellent verbal and written communication skills.

Other Information

What do we offer?

- Permanent contract.

- Home internet and health insurance (both after six months).

- Life insurance from the start of the contract.

- Good working environment and camaraderie.

- Joining a company in full growth with great promotion opportunities.

At DIGI, we also offer a flexible remuneration plan so you can select the services that best fit your lifestyle: restaurant vouchers, childcare, transport, and health insurance for family members.

Offer Information

Department: Telecommunications
Location: Madrid

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Especialista en Análisis de Retención de Clientes

Somos un operador de telecomunicaciones presente en el mercado español desde 2008, que ofrece servicios de telefonía e internet fijo y móvil, así como de televisión. Contamos con una red propia de fibra óptica de altas prestaciones que nos permite ser líderes en velocidad en el acceso a internet; y centrados en el segmento residencial, poseemos tiendas propias y una amplia red de distribución para la comercialización de nuestros servicios en toda España.

Pertenecemos al Grupo DIGI Communications con más de 30 años de experiencia en el sector de las telecomunicaciones. Con origen en Rumanía, donde tenemos nuestro negocio principal, también estamos presentes, además de España, en Portugal, Italia y Bélgica.

Descripción de la oferta

Desde Digi buscamos incorporar a un/a Especialista en Análisis y Retención de clientes que desarrollará las siguientes funciones:

Responsable del estudio y análisis de los patrones de fuga o baja de clientes para descubrir insights que orienten la toma de decisiones estratégicas enfocadas en la fidelización y la reducción del Churn. Apoyo en el diseño, puesta en marcha y seguimiento de acciones que permitan maximizar la fidelización para asegurar la conservación de la cartera de clientes, así como el análisis de resultados de todas las acciones implementadas.

Objetivos:

Predecir comportamientos, tendencias y patrones de fuga de los clientes DIGI.
Transformar datos brutos en información de valor para reducir el Churn global de la compañía.
Proponer acciones correctoras que permitan reducir el Churn y aumentar la fidelización.
Evaluar el impacto real de las acciones y programas fidelización.

Funciones:

Analizar los KPIs del área (Churn, ARPU, CLV, NPS) para detectar oportunidades de mejora y fortalezas en el modelo de fidelización.
Impulsar el diseño de soluciones comerciales y técnicas transversales que maximicen la fidelización del cliente y reduzcan el Churn.
Participar en el diseño y medición de campañas o acciones personalizadas para asegurar su eficacia y sostenibilidad.
Proponer y desarrollar cuadros de mando (dashboards) y estudios basados en analítica avanzada.
Estudiar el comportamiento de los clientes mediante técnicas de segmentación (clústeres) y modelos estadísticos de predicción.

Tareas:

Elaborar informes periódicos de reporting estratégico detallando la evolución de los distintos KPIs, perfil de clientes y su comportamiento.
Analizar las distintas acciones implementadas para garantizar su eficacia y sostenibilidad.
Analizar constantemente los customer journey para identificar puntos de dolor y fuga, así como proponer soluciones preventivas.
Presentar hallazgos y propuestas de mejora a los responsables de estrategia mediante visualizaciones de datos claras.

Requisitos del puesto

Formación ADE, Marketing y Dirección Comercial, Economía, Ciencia de Datos, Estadística o similar.
Experiencia en puesto equivalente. Se valora experiencia en el sector Telco.
Experiencia demostrable en el manejo de datos con Python o SQL y análisis estadístico.
Experiencia en Gestión de Clientes (Customer Base Management)
Comprensión profunda de las necesidades y comportamientos de los clientes.
Excelentes habilidades de comunicación verbal y escrita.

Otra información

¿Qué ofrecemos?

- Contrato indefinido.

- Internet en casa y seguro médico (ambos a los seis meses).

- Seguro de vida desde el inicio del contrato.

- Buen ambiente laboral y compañerismo.

- Incorporación a compañía en pleno crecimiento y con grandes oportunidades de promoción.

En DIGI también ofrecemos un plan de retribución flexible para que selecciones los servicios que mejor se ajusten a tu estilo de vida: ticket restaurante, guardería, transporte y seguro de salud para familiares.

Información de la oferta

Departamento: Telecomunicaciones
Ubicación: Madrid

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