Digi Spain is a major telecommunications operator and a subsidiary of the Romanian-based Digi Communications NV. It has rapidly grown to become one of the most significant players in the Spanish telecom market, providing mobile, fiber optic, and fixed telephony services to millions of customers. The company is known for its competitive pricing and extensive proprietary fiber network, positioning itself as a leading challenger brand in the industry.

Headquartered in Madrid, Digi maintains a massive operational presence across Spain with numerous regional offices and technical hubs. For international professionals, Digi offers a dynamic, fast-paced environment with roles ranging from high-level network engineering and cybersecurity to logistics and administrative management. While many customer-facing roles require Spanish, their technical and corporate departments often value diverse backgrounds and international expertise as they continue their aggressive expansion.

Founded in Romania in 1994 as RCS & RDS, the company expanded to Spain in 2008. It has since evolved from a mobile virtual network operator into a full-service provider with its own extensive fiber optic infrastructure.

For international professionals

Digi is one of the fastest-growing telecom operators in Spain, offering high job stability and growth potential.
The company manages its own fiber network infrastructure, creating numerous specialized technical and engineering opportunities.
With over 7,000 employees in Spain, it is a major employer with a large, multicultural workforce.
The company has a widespread physical presence with offices and technical centers in almost every major Spanish region.
Digi frequently hires for high-demand IT roles including SQL Developers, Cybersecurity Engineers, and Network Administrators.

Customer Service Agent

Digi Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

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Customer Service Agent

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephony and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We belong to the DIGI Communications Group with more than 30 years of experience in the telecommunications sector. Originating in Romania, where our main business is located, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

Job Description

We are looking to incorporate customer service agents for our Customer Service department to handle calls from DIGI customers.

Job Requirements

Availability to work full-time on the afternoon shift (Monday to Sunday on a rotating shift, availability from 14:00 to 23:50; the schedule cannot be chosen, it rotates weekly).
Availability to work at our Alcobendas offices.
Experience in customer service or a similar role, preferably in Telecommunications companies.
Good command of computer tools (Word, Excel).
Accustomed to using customer management and ticketing applications.

Other Information

What can we offer you?

Stability
Salary above the collective agreement.
Permanent contract
Full-time.
Paid training.

Offer Information

Department: Call Center

Location: Madrid

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View original advert (Spanish)

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Teleoperador/a Atención al Cliente

Somos un operador de telecomunicaciones presente en el mercado español desde 2008, que ofrece servicios de telefonía e internet fijo y móvil, así como de televisión. Contamos con una red propia de fibra óptica de altas prestaciones que nos permite ser líderes en velocidad en el acceso a internet; y centrados en el segmento residencial, poseemos tiendas propias y una amplia red de distribución para la comercialización de nuestros servicios en toda España.

Pertenecemos al Grupo DIGI Communications con más de 30 años de experiencia en el sector de las telecomunicaciones. Con origen en Rumanía, donde tenemos nuestro negocio principal, también estamos presentes, además de España, en Portugal, Italia y Bélgica.

Descripción de la oferta

Buscamos incorporar teleoperadores/as para nuestro servicio de Atención al Cliente para recepcionar las llamadas de clientes DIGI.

Requisitos del puesto

Disponibilidad para trabajar en jornada completa en turno de tarde (de lunes a domingo en turno rotativo, disponibilidad de 14:00 23:50, y el horario no se puede elegir, rota por semanas).
Disponibilidad para trabajar en nuestras oficinas de Alcobendas.
Experiencia en atención al cliente o servicio similar y preferiblemente en empresas de Telecomunicaciones.
Buen manejo de herramientas informáticas (Word, Excel).
Acostumbrado/a al uso de aplicaciones de gestión de clientes y de ticketing.