Grupo Diusframi is a leading Spanish technology and services provider specializing in the financial and retail sectors. With over 30 years of experience, the company focuses on payment systems, technical maintenance, logistics, and business process outsourcing (BPO) for major banking institutions and commercial chains.

Headquartered in Madrid, the group maintains a significant operational footprint across Spain, including major hubs in Barcelona and Getafe. For international professionals, Diusframi offers opportunities in IT development, project management, and multilingual customer support, frequently seeking candidates proficient in English, Portuguese, or Catalan to support their diverse service portfolio.

Founded in 1986, Grupo Diusframi began as a technical service provider for payment terminals. It has since evolved into a comprehensive technology partner for the financial sector, expanding its services to include logistics, software development, and customer care.

For international professionals

Strong presence in the Spanish fintech and banking services ecosystem, working with major national financial institutions.
Offers a wide range of entry-level and specialized roles, including positions requiring multilingual skills such as English and Portuguese.
Maintains multiple operational centers across Spain, with significant activity in Madrid, Barcelona, and Getafe.
Provides opportunities for technical profiles in areas such as Android development, FullStack engineering, and network communications.

This job was published 3 months ago

Service Manager (M/F)

Grupo Diusframi

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Define and evolve risk admission policies together with clients, aligning risk appetite with business objectives.
Supervise scoring modeling, decision engines, and fraud prevention tools, ensuring their correct evolution and maintenance.
Analyze the behavior of consumer financing portfolios (delinquency, approvals, roll-rates) and propose corrective measures.
Lead and coordinate the outsourcing service (BPO), managing operational teams and guaranteeing compliance with SLAs and KPIs.
Identify opportunities for process optimization and automation within the financing flow.
Act as a technical interlocutor with clients, preparing executive reporting and explaining operational and risk results.
Ensure regulatory compliance (LCCI, Consumer Credit Law, GDPR, and Bank of Spain regulations).
Translate business needs into functional requirements for the software development team.
Collaborate in improving the UX of risk tools and lead the implementation of automatic decision rules.
Validate new functionalities before they go into production and participate in the definition of the product roadmap (Open Banking, digital signature, biometrics, etc.).

Permanent contract so you can grow with us in the long term.
Full-time schedule, Monday to Friday from 8:00 to 17:00.
Hybrid model: 60% remote work so you can balance your professional and personal life.
Competitive salary depending on your experience.
Cobee card for flexible remuneration, allowing you to enjoy additional tax and economic benefits.

Bachelor's degree. A degree in Business Administration, Law, Economics, Mathematics, or Statistics is valued. A Master's in Finance or Risk Management is valued.
Minimum 5-7 years of experience in Admission or Monitoring Risk departments in consumer financing entities or banking.
Team Management experience of at least 2-3 years leading operational or outsourcing teams.
Deep knowledge of the Consumer Credit lifecycle (Point of Sale, e-commerce, personal loans).
Proficiency in analysis tools and CRM.

View original advert (Spanish)

Definir y evolucionar las políticas de admisión de riesgos junto a los clientes, alineando el apetito de riesgo con los objetivos de negocio.
Supervisar la modelización de scoring, motores de decisión y herramientas de prevención de fraude, asegurando su correcta evolución y mantenimiento.
Analizar el comportamiento de carteras de financiación al consumo (mora, aprobaciones, roll-rates) y proponer medidas correctoras.
Liderar y coordinar el servicio de outsourcing (BPO), gestionando equipos operativos y garantizando el cumplimiento de SLAs y KPIs.
Identificar oportunidades de optimización y automatización de procesos dentro del flujo de financiación.
Actuar como interlocutor técnico con clientes, elaborando reporting ejecutivo y explicando resultados operativos y de riesgo.
Asegurar el cumplimiento normativo (LCCI, Ley de Crédito al Consumo, RGPD y normativa del Banco de España).
Traducir necesidades de negocio en requisitos funcionales para el equipo de desarrollo de software.
Colaborar en la mejora del UX de herramientas de riesgo y liderar la implementación de reglas de decisión automáticas.
Validar nuevas funcionalidades antes de su paso a producción y participar en la definición del roadmap de producto (Open Banking, firma digital, biometría, etc.).

Contrato indefinido para que crezcas con nosotros a largo plazo.
Jornada completa de lunes a viernes de 8:00 a 17:00.
Modalidad híbrida: 60% teletrabajo para que puedas equilibrar tu vida profesional y personal.
Salario competitivo dependiendo de tu experiencia.
Tarjeta Cobee para una retribución flexible, que te permitirá disfrutar de beneficios fiscales y económicos adicionales.

Licenciatura. Valorable licenciatura en ADE, Derecho, Economía, Matemáticas o Estadística. Valorable Máster en Finanzas o Risk Management.
Experiencia mínima de 5-7 años en departamentos de Riesgo de Admisión o Seguimiento en entidades de financiación al consumo o banca.
Experiencia en Gestión de Equipos de al menos 2-3 años liderando equipos operativos o de outsourcing.
Profundo conocimiento del ciclo de vida del Crédito al Consumo (Punto de venta, e-commerce, préstamos personales).
Dominio de herramientas de análisis y CRM.