Grupo Diusframi is a leading Spanish technology and services provider specializing in the financial and retail sectors. With over 30 years of experience, the company focuses on payment systems, technical maintenance, logistics, and business process outsourcing (BPO) for major banking institutions and commercial chains.

Headquartered in Madrid, the group maintains a significant operational footprint across Spain, including major hubs in Barcelona and Getafe. For international professionals, Diusframi offers opportunities in IT development, project management, and multilingual customer support, frequently seeking candidates proficient in English, Portuguese, or Catalan to support their diverse service portfolio.

Founded in 1986, Grupo Diusframi began as a technical service provider for payment terminals. It has since evolved into a comprehensive technology partner for the financial sector, expanding its services to include logistics, software development, and customer care.

For international professionals

Strong presence in the Spanish fintech and banking services ecosystem, working with major national financial institutions.
Offers a wide range of entry-level and specialized roles, including positions requiring multilingual skills such as English and Portuguese.
Maintains multiple operational centers across Spain, with significant activity in Madrid, Barcelona, and Getafe.
Provides opportunities for technical profiles in areas such as Android development, FullStack engineering, and network communications.

Customer Service Supervisor

Grupo Diusframi

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

·Supervise and coordinate the daily activities of the coordinator team.

·Preparation of service reports.

·Data analysis and qualitative feedback for service optimization.

·Mediate conflicts between agents and coordination.

·Oversight of attendance control.

·Management backup.

- Salary: 26,000 gross/annual for full-time (40H)
- Schedule: Monday to Sunday from 09:00 to 18:00 (including holidays)
- Contract type: Permanent
- Modality: On-site
- Location: C//Albasanz 15

3-5 years of experience as an operational supervisor, senior Team Leader, or Call Center Supervisor. Experience in direct day-to-day supervision and continuous contact with Coordinators. Regular work in high operational demand environments.

Grammatical and spelling proficiency.

Advanced Office package.

Power BI desirable.

Grupo Diusframi actively promotes equal opportunities between men and women.
Possession of a disability certificate will be positively valued.

View original advert (Spanish)

·Supervisar y coordinar las actividades diarias del equipo de coordinadores.

·Elaboración de informes de servicio.

·Análisis de datos y feedback cualitativo para la optimización del servicio.

·Mediar en conflictos entre agentes y coordinación.

·Visión del control de presencia.

·Backup dirección.

- Salario: 26.000 brutos/ anuales por jornada completa (40H)
- Horario: Lunes a Domingos de 09:00 a 18:00 (festivos incluidos)
- Tipo de contrato: Indefinido
- Modalidad: presencial
- Ubicación: C//Albasanz 15

3-5 años de experiencia como supervisor operativo, Team Leader senior o Supervisor de Call Center. Experiencia en supervisión directa del día a día y contacto continuo con Coordinadores. Trabajo habitual en entornos de alta demanda operativa.

Competencia gramatical y ortográfica.

Paquete Office avanzado.

Deseable Power BI.

Grupo Diusframi promueve activamente la igualdad de oportunidades entre hombres y mujeres.
Se valorará positivamente encontrarse en posesión del certificado de discapacidad