Grupo Diusframi is a leading Spanish technology and services provider specializing in the financial and retail sectors. With over 30 years of experience, the company focuses on payment systems, technical maintenance, logistics, and business process outsourcing (BPO) for major banking institutions and commercial chains.

Headquartered in Madrid, the group maintains a significant operational footprint across Spain, including major hubs in Barcelona and Getafe. For international professionals, Diusframi offers opportunities in IT development, project management, and multilingual customer support, frequently seeking candidates proficient in English, Portuguese, or Catalan to support their diverse service portfolio.

Founded in 1986, Grupo Diusframi began as a technical service provider for payment terminals. It has since evolved into a comprehensive technology partner for the financial sector, expanding its services to include logistics, software development, and customer care.

For international professionals

Strong presence in the Spanish fintech and banking services ecosystem, working with major national financial institutions.
Offers a wide range of entry-level and specialized roles, including positions requiring multilingual skills such as English and Portuguese.
Maintains multiple operational centers across Spain, with significant activity in Madrid, Barcelona, and Getafe.
Provides opportunities for technical profiles in areas such as Android development, FullStack engineering, and network communications.

Teleoperator 40H with Portuguese

Grupo Diusframi

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

• Register and manage customer requests.

• Follow procedures and processes to provide quality service

• Respond via written channels and telephone to questions and doubts related to inquiries and incidents regarding products or services.

• Resolve incidents.

• Register all customer contacts in the corresponding tools.

- Salary: 17,139.58 gross/annual for full-time + language bonus
- Schedule: Mon-Sat 10:00-19:00
- Contract type: Temporary
- Modality: On-site

-Location: C/ Albasanz (Madrid)

Document review and experience in accounting and administrative tasks

Office

Advanced Excel

Knowledge of the following is valued:

Call Center or Customer Service

Portuguese

English is valued

Grupo Diusframi actively promotes equal opportunities between men and women.
Possession of a disability certificate will be viewed positively.

View original advert (Spanish)

• Registrar y gestionar las peticiones de los clientes.

• Seguir los procedimientos y procesos para ofrecer una atención de calidad

• Responder por canal escrito y teléfono preguntas y dudas relacionadas con consultas e incidencias productos o servicios.

• Solucionar las incidencias.

• Registrar todos los contactos con los clientes en las herramientas correspondientes.

- Salario:17.139,58 brutos/ anuales por jornada completa + plus de idioma
- Horario: L-S 10:00-19:00
- Tipo de contrato: Temporal
- Modalidad: presencial

-Ubicación: C/ Albasanz (Madrid)

Revisión documental y experiencia en tareas contables y administrativas

Office

Excel avanzado

Valorable conocimiento de:

Call Center o Atención al cliente

Portugués

Valorable inglés

Grupo Diusframi promueve activamente la igualdad de oportunidades entre hombres y mujeres.
Se valorará positivamente encontrarse en posesión del certificado de discapacidad.