Administrative Employees
This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.
Job Description
An administrative position is offered with customer service functions, an indefinite contract, and full-time hours. Schedule is Monday to Thursday from 8:45 to 18:00 and Friday from 8:00 to 15:00, with a gross annual salary of 21,000 euros. Tasks consist of answering calls, managing incidents via telephone, chat, and tickets, advising on homologation processes, guiding users on the Nalanda platform, recording interactions in internal systems, resolving first-level incidents, and following up until closure. Collaboration with other departments and ensuring confidentiality is also required.
Secondary Education or Vocational Training is required, with at least one year of experience, native Spanish, and intermediate level English. It is mandatory to present a disability certificate equal to or greater than 33%. Knowledge of CRM and Microsoft, as well as experience in document management, supplier homologation, or the construction/industrial sector, is valued.
The workplace is Madrid.
View original advert (Spanish)
Se ofrece puesto administrativo con funciones de atención al cliente, contrato indefinido y jornada completa. Horario de lunes a jueves de 8:45 a 18:00 y viernes de 8:00 a 15:00, con salario bruto anual de 21.000 euros. Las tareas consisten en atender llamadas, gestionar incidencias por teléfono, chat y tickets, asesorar sobre procesos de homologación, guiar en la plataforma Nalanda, registrar interacciones en sistemas internos, resolver incidencias de primer nivel y hacer seguimiento hasta su cierre. También se colabora con otros departamentos y se garantiza la confidencialidad.
Se requiere Educación Secundaria o Formación Profesional, al menos un año de experiencia, español nativo e inglés nivel intermedio. Es obligatorio presentar certificado de discapacidad igual o superior al 33%. Se valoran conocimientos de CRM y Microsoft, así como experiencia en gestión documental, homologación de proveedores o el sector construcción/industrial.
El lugar de trabajo es Madrid.