Manager Infrastructure Services
Manager Infrastructure Services
This job was originally posted in Spanish and automatically translated to English.
Requirements
Previous experience leading technical teams in middleware / integration environments.
Solid knowledge of application servers and middleware technologies (WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, etc.).
Experience in IT service management (ITIL: incident, problem, change management).
Experience in direct client interaction and operations management (SLA/KPI, reporting).
Knowledge of Linux/Unix and Windows environments.
Experience in integration architecture (REST, SOAP, APIs).
High level of English (international environment).
Job Description
Job Description:
We are looking for a Middleware Team Lead with strong technical experience and a customer-oriented approach, responsible for leading middleware teams and managing the end-to-end operation of services in enterprise environments. They will act as the primary point of contact for the client, ensuring platform stability, SLA/KPI compliance, and continuous service improvement.
Responsibilities
- Lead a team of middleware engineers, assigning tasks and monitoring performance.
- Manage the operation of middleware platforms (WebSphere, WebLogic, JBoss, Tomcat, etc.) in critical environments.
- Oversee incident, problem, and change management following ITIL best practices.
- Ensure the availability, performance, and security of production environments.
- Manage the client relationship and serve as the main escalation point.
- Monitor and report SLA/KPIs, risks, and service improvement plans.
- Coordinate with infrastructure, development, cloud, and DevOps teams to ensure efficient integrations.
- Lead automation, optimization, and continuous improvement initiatives.
- Participate in architecture decisions and the technological evolution of the service.
- Plan capacity and resources, and ensure compliance with contractual commitments.
Requirements
- Previous experience leading technical teams in middleware / integration environments.
- Solid knowledge of application servers and middleware technologies (WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, etc.).
- Experience in IT service management (ITIL: incident, problem, change management).
- Experience in direct client interaction and operations management (SLA/KPI, reporting).
- Knowledge of Linux/Unix and Windows environments.
- Experience in integration architecture (REST, SOAP, APIs).
- High level of English (international environment).
Nice to have
- Experience in cloud (Azure, AWS) and containers (OpenShift, Kubernetes).
- Knowledge of automation (Ansible, scripting).
- Experience with monitoring and observability tools.
- ITIL certification or similar.
- Experience in managed environments or enterprise accounts (outsourcing model).
Soft Skills
- Strong customer and results orientation.
- Leadership and team development capabilities.
- Excellent communication and stakeholder management skills.
- Proactivity and a focus on continuous improvement.
#LI-DNI
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
View original advert (Spanish)
Job Description:
Buscamos un/a Team Lead Middleware con sólida experiencia técnica y orientación a cliente, responsable de liderar equipos de middleware y gestionar la operación end-to-end de servicios en entornos enterprise. Actuará como punto de contacto principal para el cliente, garantizando la estabilidad de las plataformas, el cumplimiento de SLA/KPI y la mejora continua del servicio.
Responsabilidades
- Liderar un equipo de ingenieros de middleware, asignando tareas y realizando seguimiento del rendimiento.
- Gestionar la operación de plataformas middleware (WebSphere, WebLogic, JBoss, Tomcat, etc.) en entornos críticos.
- Supervisar la gestión de incidentes, problemas y cambios bajo buenas prácticas ITIL.
- Asegurar la disponibilidad, rendimiento y seguridad de los entornos productivos.
- Gestionar la relación con el cliente y siendo el punto de escalado principal.
- Monitorizar y reportar SLA/KPI, riesgos y planes de mejora del servicio.
- Coordinar con equipos de infraestructura, desarrollo, cloud y DevOps para asegurar integraciones eficientes.
- Liderar iniciativas de automatización, optimización y mejora continua.
- Participar en decisiones de arquitectura y evolución tecnológica del servicio.
- Planificar capacidad, recursos y asegurar el cumplimiento de compromisos contractuales.
Requisitos
- Experiencia previa liderando equipos técnicos en entornos middleware / integración.
- Conocimientos sólidos en servidores de aplicaciones y tecnologías middleware (WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, etc.).
- Experiencia en gestión de servicios IT (ITIL: incident, problem, change management).
- Experiencia en trato directo con cliente y gestión de operaciones (SLA/KPI, reporting).
- Conocimientos en entornos Linux/Unix y Windows.
- Experiencia en arquitectura de integración (REST, SOAP, APIs).
- Nivel de inglés alto (entorno internacional).
Nice to have
- Experiencia en cloud (Azure, AWS) y contenedores (OpenShift, Kubernetes).
- Conocimientos en automatización (Ansible, scripting).
- Experiencia con herramientas de monitorización y observabilidad.
- Certificación ITIL o similares.
- Experiencia en entornos gestionados o cuentas enterprise (modelo outsourcing).
Soft Skills
- Fuerte orientación a cliente y a resultados.
- Capacidad de liderazgo y desarrollo de equipos.
- Excelentes habilidades de comunicación y gestión de stakeholders.
- Proactividad y enfoque en mejora continua.
#LI-DNI
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.