Endesa is the leading company in the Spanish electricity sector and a major player in the Portuguese energy market, operating as a key subsidiary of the Italian multinational Enel Group. The company manages a comprehensive portfolio that includes the generation, distribution, and sale of electricity and natural gas, serving over 10 million customers across the Iberian Peninsula. With a significant shift toward decarbonization, Endesa is currently one of the largest investors in renewable energy infrastructure in Spain.

Headquartered in Madrid, the company maintains a vast geographical presence with offices and facilities in nearly every Spanish province, from major metropolitan hubs like Barcelona and Seville to the Canary and Balearic Islands. For international professionals, Endesa offers a structured corporate environment with a strong emphasis on technical innovation and sustainability. While many local operational roles require Spanish proficiency, the company's integration into the global Enel network fosters an international outlook and provides opportunities for large-scale project management in the energy transition sector.

Founded in 1944 as the Empresa Nacional de Electricidad, S.A. to reduce Spain's energy dependence, it was later privatized in the 1990s. In 2009, it became part of the Italian Enel Group, forming one of the world's largest energy companies.

For international professionals

Endesa is the largest power company in Spain, providing high job security and a structured career path within the utility sector.
The company is a primary driver of Spain's energy transition, offering numerous roles in solar, wind, and hydroelectric engineering.
As part of the Enel Group, it provides an international corporate framework with potential for internal mobility across Europe and Latin America.
They offer a robust 'Beca' (internship) program, which is a significant entry point for recent international graduates and junior professionals.
With offices in cities like Madrid, Barcelona, and Seville, it offers diverse relocation options across different Spanish regions.

Commercial Digital Channel Operations Internship

Endesa (Enel)

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Seniority

Junior (0-1 years of experience)

Company

ENDESA OPERACIONES Y SERVICIOS COMERCIALES, S.L.U.

At Endesa, we have a firm commitment to training and talent acquisition. Therefore, we offer an Internship Plan for recent university graduates who want to be part of a collaborative learning model aimed at acquiring professional competencies.

For this internship, we are looking for recent graduates in Computer Engineering, Telecommunications, Data Engineering, Mathematics or any other similar degree, or those awaiting their Final Degree Project (TFG), to join the Digital Channels area through an internship.

What does the Unit do?

The Digital Channels area (CCDD) is responsible for managing digital customer service for Endesa clients through agent-assisted channels.

Its activity focuses on managing customer interactions via email, chat, WhatsApp, social networks, and web forms, providing commercial and operational support across various service processes.

The area serves different business segments, primarily residential customers (B2C) and companies (B2B), covering query resolution, commercial management, and associated service support.

Additionally, the area participates in sales activities linked to service (S2S - Sales to Service model), integrated within the customer service processes, rather than as independent pure sales.

The operating model is based on an omnichannel digital Contact Center, focusing on service quality, operational efficiency, and continuous improvement of the customer experience in assisted digital channels.

How will you collaborate?

Support in the development and evolution of AI-based bots for the automation of customer service processes.
Conduct quality analysis using AI tools, identifying opportunities for improvement in service.
Support in the analysis of operational data and the preparation of service reporting.
Support the area manager in monitoring tasks, operational management, and continuous improvement of the managed digital channels.

What training and knowledge will be considered?

Degree in Computer Engineering, Telecommunications, Data Engineering, Mathematics, or any other similar qualification

Advanced English

Additional knowledge/skills:

Basic knowledge or interest in artificial intelligence and chatbots
Notions of data analysis (Excel, Power BI, or other similar tools)
Interest in digital environments and customer service
Analytical capacity, organization, and fast learning
Proactive attitude, eagerness to learn and contribute

What do we offer?

Internships at ENDESA, SWING Program:

● Study grant of €900.00 gross per month.

● Schedule: Hybrid - 35 hours per week

● Work center in Spain: Av. Ribera del Loira 60, Madrid

Endesa internships last 9 months. They consist of two parts: Practical Training in the Company and Academic Training.

Practical Training in the Company will be full-time from Monday to Friday, with a rest period of 17 working days per year and a study grant of €900 gross. In parallel, Academic Training is carried out: Master's in Organizational Management, Key Competencies and Data Analytics, from Universidad Camilo José Cela (120 ECTS), in an online format, whose main objective is learning and improving the competency profile.

If you believe this internship represents a development opportunity for you, don't hesitate to apply!

"Innovation, trust, proactivity, and responsibility are the soul of our organization. We respect and celebrate our diversity. We count on all people, regardless of their abilities, age, sex, race, or gender".

#LI-DNI

View original advert (Spanish)

Antigüedad

Júnior (0-1 años de experiencia)

Company

ENDESA OPERACIONES Y SERVICIOS COMERCIALES, S.L.U.

En Endesa tenemos un firme compromiso con la formación y captación del talento. Por eso ofrecemos un Plan de Becas a recién titulados/as universitarios que quieran formar parte de un modelo de aprendizaje colaborativo orientado a adquirir competencias profesionales.

Para esta beca, buscamos personas recién graduados/as en Ingeniería informática, telecomunicaciones, ingenieros de datos, matemáticos o cualquier otra titulación similar o que estén a falta de su TFG, para incorporarse a través de una beca en el área de Canales Digitales.

¿Qué hace la Unidad?

El área de Canales Digitales (CCDD) es responsable de la gestión de la atención digital a clientes de Endesa a través de canales asistidos por agente.

Su actividad se centra en la gestión de interacciones con clientes mediante email, chat, WhatsApp, redes sociales y formularios web, proporcionando soporte comercial y operativo en los distintos procesos de atención.

El área presta servicio a diferentes segmentos de negocio, principalmente cliente residencial (B2C) y empresas (B2B), cubriendo la resolución de consultas, gestiones comerciales y soporte asociado a la atención.

Adicionalmente, el área participa en actividades de venta vinculadas a la atención (modelo S2S - Sales to Service), integradas dentro de los procesos de atención al cliente, no como venta pura independiente.

El modelo operativo se basa en un Contact Center digital omnicanal, con foco en la calidad de servicio, la eficiencia operativa y la mejora continua de la experiencia de cliente en los canales digitales asistidos.

¿En qué colaborarás?

Apoyo en el desarrollo y evolución de bots basados en IA para la automatización de procesos de atención al cliente.
Realización de análisis de calidad mediante herramientas de IA, identificando oportunidades de mejora en la atención.
Soporte en el análisis de datos operativos y elaboración de reporting del servicio.
Apoyo al responsable del área en tareas de seguimiento, gestión operativa y mejora continua de los canales digitales atendidos.

¿Qué formación y conocimientos van a ser considerados?

Grado en Ingeniería informática, telecomunicaciones, ingenieros de datos, matemáticos o cualquier otra titulación similar

Inglés avanzado

Conocimientos/habilidades adicionales:

Conocimiento básico o interés en inteligencia artificial y chatbots
Nociones de análisis de datos (Excel, Power BI u otras herramientas similares)
Interés por entornos digitales y atención al cliente
Capacidad de análisis, organización y aprendizaje rápido
Actitud proactiva, ganas de aprender y de aportar

¿Qué ofrecemos?

Prácticas en ENDESA, Programa SWING:

● Ayuda de estudio de 900,00 € brutos mensuales.

● Horario: Híbrido - Jornada 35 horas semanales

● Centro de trabajo en España: Av. Ribera del Loira 60, Madrid

Las becas de Endesa tienen una duración de 9 meses. Constan de dos partes, una Formación Práctica en la Empresa y una Formación Académica.

La Formación Práctica en la Empresa tendrá una jornada completa de lunes a viernes, un periodo de descanso de 17 días laborables al año y una ayuda al estudio de 900€ brutos. De forma paralela, se realiza la Formación Académica: Máster en Gestión Organizacional, Competencias Clave y Analítica de Datos, de la Universidad Camilo José Cela (120 ECTS), en formato online, cuyo objetivo principal es el aprendizaje y la mejora del perfil competencial.

Si crees que esta beca supone una oportunidad de desarrollo para ti, ¡no dudes en postularte!

"La innovación, la confianza, la proactividad y la responsabilidad son el alma de nuestra organización. Nos respetamos y celebramos nuestra diversidad. Contamos con todas las personas, independientemente de sus capacidades, edad, sexo, raza o género".

#LI-DNI