Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Hostess

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Hostess position to work at https://www.elfuertemarbella.com/es/, the first hotel founded by the company. It opened its doors in 1957 and, after a complete renovation, reopened in 2023 as a 5* hotel.

El Fuerte Marbella, located on the beachfront in the center of Marbella, offers stunning sea views along the promenade and the Mediterranean, and is just a 5-minute walk from the Plaza de los Naranjos. With 266 rooms, it combines casual luxury with an exquisite cozy atmosphere, without compromising spectacular views of the Mediterranean.

You will be responsible for welcoming guests by providing appropriate and high-quality customer service, as well as promoting customer loyalty and obtaining feedback regarding their level of satisfaction with the service provided.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector, which has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy, salary according to the collective agreement + sales commission.

💟 Unique working environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will look like this...

* Manage customer reservations for the hotel's different services.

* Welcome and accompany guests to the room, as well as bid them farewell, according to established procedures and standards.

* Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, in accordance with the standards set by the hotel.

* Seat the customer at the table, deliver the menu, and offer the suggestions of the day.

* Request and collect customer feedback regarding the attention and service of the Restaurant, Bar, and Banquet, as well as their overall satisfaction.

* Receive complaints, suggestions, and/or special needs from customers and relay them to your immediate supervisor.

* Control, perform, manage, and verify reservations made by customers for the service of different points of sale, knowing the availability at all times.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Hostess para trabajar enhttps://www.elfuertemarbella.com/es/, primer hotel que fundó la empresa. Abrió sus puertas en 1957 y, tras una completa renovación, reabrió en 2023 como un hotel de 5*.

El Fuerte Marbella, ubicado en primera línea de playa en el centro de Marbella, ofrece impresionantes vistas al mar a lo largo del paseo marítimo y del Mediterráneo, y se encuentra a sólo 5 minutos a pie de la Plaza de los Naranjos. Con 266 habitaciones, que combina el lujo casual, y un exquisito ambiente acogedor, sin prescindir de una espectaculares vistas al Mediterráneo.

Se encargará de recibir al cliente prestando un servicio adecuado y de calidad en la atención al cliente, así como promover la fidelización de los clientes y obtener feedback de los mismos acerca del grado de satisfacción del servicio prestado.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva, salario según convenio + complemento por ventas.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas

Tu día a día empezará a sonar así...

* Gestionar reservas de los clientes para los diferentes servicios del hotel.

* Recibir y acompañar a los clientes a sala, así como despedirlos, según los procedimientos y estándares establecidos.

* Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

* Acomodar al cliente en la mesa, haciendo entrega de la carta y ofreciéndole las sugerencias del día.

* Solicitar y recoger feedback de los clientes sobre la atención y servicio del Restaurante, Bar y Banquete, así como de la satisfacción de los mismos.

* Recibir quejas, sugerencias y/o necesidades especiales de los clientes y trasladar a su superior inmediato.

* Controlar, realizar, gestionar y verificar las reservas realizadas por los clientes para el servicio de los diferentes puntos de venta, conociendo la disponibilidad en todo momento.

* Proporcionar al cliente toda la información relativa a los eventos y/o particularidades que se den en el hotel.

* Velar por la satisfacción y fidelización de los clientes, según los protocolos y/o procedimientos establecidos por Fuerte Group.

* Realizar la facturación, el cobro al cliente y el cierre de caja.

* Gestión de huéspedes en la entrada de restaurante/Selected lounge/Solárium/Playa/Piscina.