Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Customer Service Assistant

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Customer Service Assistant position to work at https://www.amarehotels.com/es/, adults-only hotels with an exciting combination of live music, exceptional gastronomy, and sophisticated design in prime seaside locations.

Amàre Beach Hotel Marbella is a hotel on the Costa del Sol, recommended for adults only, about a 5-minute walk from the historic center. With 236 rooms, every detail has been carefully designed to offer the most extraordinary vacation in Marbella.

You will be responsible for collaborating in customer service and event organization, ensuring the achievement of customer and/or group satisfaction goals, as well as ensuring that the services and events held at the hotel comply with the established rules and quality standards.

You will have access to multiple benefits

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy, salary according to the collective agreement + sales commission.

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

🔲 Support and supervision: In the absence of the Customer Service Manager, you will be responsible for assuming the functions of your immediate superior. Perform Check-ins for VIP or Exclusive services, with their corresponding preparation and follow-up. Collaborate in the monitoring and compliance of the Banquet Operational Setting Manual.

🔲 Execution and follow-up: Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, according to the standards established by the hotel. Attend to the customer in a direct, personalized, and proactive manner, identifying their needs in advance. Prepare and control information materials directed at hotel guests. Generate content for the area responsible for social media and communication.

🔲 Training and improvement: Ensure the implementation of procedures regarding VIP customers and customers with special needs. Maintain the hotel's database of customers, complaints, and suggestions.

🔲 Control and quality: Participate in the reception and follow-up of online complaints, suggestions, and requests (Booking, TripAdvisor, Google) and offline within your area of competence, as well as in the resolution of various incidents. Participate in monitoring compliance with the terms of contracts entered into with external providers, as well as the agreed and desired quality standards. Comply with labor, quality, health and safety, environment, and data protection regulations established by the organization.

🔲 Strategic participation: Support the marketing of the different spaces available at the hotel for meetings, banquets, and events, promoting and leading the sale of extra services (Upselling, Cross Selling, Ancillaries). Participate in the tasks and production related to the different events that take place at the hotel, following service orders and supervising assembly and decoration aspects.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Ayudante de Atención al cliente para trabajar en https://www.amarehotels.com/es/, hoteles solo-adultos con una emocionante combinación de música en directo, una gastronomía excepcional y un diseño sofisticado en ubicaciones privilegiadas junto al mar.

Amàre Beach Hotel Marbella es un hotel en la Costa del Sol, recomendado sólo para adultos, a unos 5 minutos andando del centro histórico. Con 236 habitaciones, cada detalle ha sido cuidadosamente diseñado para ofrecer las vacaciones más extraordinarias en Marbella.

Se encargará de colaborar en la atención al cliente y organización de eventos, garantizando el logro de los objetivos de satisfacción de cliente y/o grupos, así como preservando que los servicios y eventos que se desarrollan en el hotel cumplen con las normas y los estándares de calidad establecidos.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva, salario según convenio + complemento por ventas.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

🔲 Soporte y supervisión: En ausencia del/ de la Responsable de ATC, será el/la encargado/a de asumir las funciones propias de su superior jerárquico inmediato. Realizar los Check-in de servicio VIP o Exclusive, con su correspondiente preparación y seguimiento. Colaborar en el seguimiento y cumplimiento del Manual de Ambientación Operacional de Banquetes.

🔲 Ejecución y seguimiento: Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena d el área, de acuerdo con los estándares establecidos por el hotel. Atender de modo directo, personalizado y proactivo al cliente, identificando las necesidades de este con anticipación. Elaborar y controlar los soportes informativos dirigidos a los clientes del hotel. Generar contenido para el área responsable de las redes sociales y comunicación.

🔲 Formación y mejora: Asegurar la implantación de los procedimientos relativos a clientes VIPS y clientes con necesidades especiales. Alimentar la base de datos de clientes, quejas y sugerencias del hotel.