Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Customer Service Assistant

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Customer Service Assistant position to work at https://www.fuertehoteles.com/, Andalusian hotels that offer the opportunity to create new memories and immerse yourself in authentic experiences, where you can discover the soul of Andalusia.

Fuerte El Rompido, situated on an elevation with views of the natural landscape formed by the mouth of the Piedras River, makes it the ideal hotel for a family or couple's getaway, and for enjoying sports in the heart of nature.

You will be responsible for collaborating in customer service and event organization, ensuring the achievement of customer and/or group satisfaction objectives, as well as ensuring that the services and events taking place at the hotel comply with the established rules and quality standards.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-level professionals with nearly 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy.

💟 Unique work environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we bet on and boost your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

• In the absence of the CEAC, you will be responsible for assuming the functions of your immediate hierarchical superior.

• Ensure the achievement of established departmental objectives, as well as compliance with critical processes and area staging, in accordance with the standards established by the hotel.

• Provide direct, personalized, and proactive customer service, identifying customer needs in advance.

• Perform Check-ins for VIP or Exclusive services, with the corresponding preparation and follow-up.

• Ensure the implementation of procedures relating to VIP customers and customers with special needs.

• Support the commercialization of the different spaces available at the hotel for meetings, banquets, and events, thereby favoring and leading the sale of extra services (Upselling, Cross Selling, Ancillaries).

• Participate in the tasks and production related to the different events that take place at the hotel, following service orders and supervising assembly and decoration aspects.

• Participate in the reception and follow-up of online complaints, suggestions, and requests (Booking, TripAdvisor, Google) and offline ones within your scope of competence, as well as in the resolution of different incidents.

• Maintain the hotel's database of customers, complaints, and suggestions.

• Collaborate in the follow-up and compliance of the Banquet Operational Ambience Manual.

• Prepare and control the information materials directed to hotel customers.

• Generate content for the area responsible for social networks and communication.

• Participate in monitoring compliance with the terms of contracts entered into with external providers, as well as the agreed and desired quality standards.

• Perform other functions within your scope of competence as requested by your direct supervisor.

• Comply with labor, quality, safety and health, environment, and data protection regulations established by the organization.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Ayudante de Atención al cliente para trabajar en https://www.fuertehoteles.com/, hoteles andaluces que ofrecen la oportunidad de crear nuevos recuerdos y sumergirse en experiencias auténticas, donde descubrir el alma de Andalucía.

Fuerte El Rompido, situado en una elevación con vistas al paraje natural formado por la desembocadura del río Piedras, lo convierte en el hotel ideal para una escapada en familia o en pareja, y para disfrutar del deporte en plena naturaleza.

Se encargará de colaborar en la atención al cliente y organización de eventos, garantizando el logro de los objetivos de satisfacción de cliente y/o grupos, así como preservando que los servicios y eventos que se desarrollan en el hotel cumplen con las normas y los estándares de calidad establecidos.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas

Tu día a día empezará a sonar así...

• En ausencia del/ de la CEAC, será el/la encargado/a de asumir las funciones propias de su superior jerárquico inmediato.

• Velar por la consecución de los objetivos departamentales establecidos, así como el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos por el hotel.

• Atender de modo directo, personalizado y proactivo al cliente, identificando las necesidades de este con anticipación.

• Realizar los Check-in de servicio VIP o Exclusive, con su correspondiente preparación y seguimiento.

• Asegurar la implantación de los procedimientos relativos a clientes VIPS y clientes con necesidades especiales.

• Apoyar en la comercialización de los diferentes espacios disponibles del hotel para reuniones, banquetes y eventos, favoreciendo y liderando así mismo la venta de servicios extra (Upselling, Cross Selling, Ancillaries).

• Participar en las tareas y la producción relacionadas con los diferentes eventos que se producen en el hotel, siguiendo las órdenes de servicio, supervisando los aspectos de montaje y decoración.

• Participar en la recepción y seguimiento de las quejas, sugerencias y peticiones online (Booking, TripAdvisor, Google) y offline dentro del ámbito de su competencia, así en la resolución de las diferentes incidencias.

• Alimentar la base de datos de clientes, quejas y sugerencias del hotel.

• Colaborar en el seguimiento y cumplimiento del Manual de Ambientación Operacional de Banquetes.

• Elaborar y controlar los soportes informativos dirigidos a los clientes del hotel.

• Generar contenido para el área responsable de las redes sociales y comunicación.

• Participar en la vigilancia del cumplimiento de los términos de los contratos incurridos con proveedores externos, así como de los estándares de calidad pactados y deseados.