Analyst Agency Participation

Ensure a rapid transmission of any accreditation related matter to the market through the Agency Information Relay Services;

Ensure operational excellence by supporting the BPO, conveying one IATA brand experience
In collaboration with the BPO, ensure the delivery of the IATA service promise (i.e. common metrics and KPIs, etc.);

Manage closures, IRIS/Banking Updates, Direct Debit Set up, Certificates DGR, PCI DSS, IATAN, VMFR and MSO/GSA codes;

Support Agency Management process including making required changes in all associated systems;

Manage Risk Management process (Non-compliance (SIDRA & SIDRA Lite) including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements; Execute timely execution of compliance actions raised by other support teams, such as Remittance and Settlement [SIDRA], Agency Settlement Risk [SIDRA/ SIDRA lite], Invoicing & Collection [SDIRA lite];

Provide support to BPO, agents and field offices on all accreditation related matters;

Collaborate and execute any activity in relation to the BSP Agency Growth Program.

Reporting to the Senior Manager, Agency Participation and in collaboration with the Business Process Outsourcing (BPO), the incumbent will be responsible for supporting the management of the accreditation process with a strong focus on default and irregularity management for the assigned countries.