🇪🇸
IT Support Technician
ID Energy·Ciudad Real / ES Madrid
What they offer
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
ID Energy doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Ciudad Real / ES Madrid for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Pulled from the advert automatically — the full ad is what counts.
Added 11 days ago
About the role
ID Energy Group is a multinational company in the renewable energy sector (solar, wind, energy storage, and biogas), with operations in Spain, Poland, Hungary, and Italy. We are looking for an IT Support Technician to strengthen the help desk of the Digital & Technology department, providing first and second-level support to internal users in a multicultural and multilingual environment.
Education & certifications
- Vocational Training (Intermediate or Higher) in Network Systems Administration (ASIR) or equivalent education; certifications will be valued (ITIL Foundation, CompTIA A+, Microsoft 365 Certified).
Languages
- Spanish: native or advanced level.
- English: professional level (B2 or higher), required to interact with teams in Poland, Hungary, and Italy.
2. Main responsibilities
- Handle, log, and resolve user incidents and requests through the ticketing tool (InvGate), meeting defined SLAs.
- Provide first and second-level support for workstations (hardware, software, peripherals), both on-site and remotely.
- Manage user and equipment onboarding, offboarding, and modifications within the Microsoft 365 environment (Teams, SharePoint, Outlook, OneDrive).
- Configure, deploy, and maintain computer equipment (laptops, printers, mobile devices) following company standards.
- Provide basic support for network connectivity, VPN, and remote access.
- Document procedures, recurring incidents, and solutions in the department's knowledge base.
- Support the enforcement of information security policies and best practices (password management, devices, access).
- Provide remote support to other group subsidiaries (Poland, Hungary, Italy) as required.
Experience
- 2–4 years of experience in technical support, help desk, or on-site support roles, ideally in multinational environments.
Technical knowledge
- Windows operating systems (required); basic knowledge of macOS is valued.
- Microsoft 365 environment: Teams, SharePoint, Outlook, Active Directory / Entra ID.
- Ticketing tools (InvGate, ServiceNow, Jira Service Desk, or similar).
- Networking concepts (TCP/IP, VPN, Wi-Fi) and mobile device management.
About the role
ID Energy Group es una empresa multinacional del sector de energías renovables (solar, eólica, almacenamiento energético e Biogás), con operaciones en España, Polonia, Hungría e Italia. Buscamos un/a Técnico/a de Soporte IT para reforzar la mesa de ayuda del departamento de Digital & Technology, dando servicio de primer y segundo nivel a usuarios internos en un entorno multicultural y multilingüe.
Education & certifications
- Grado Medio / Superior en Administración de Sistemas Informáticos en Red (ASIR) o formación equivalente; se valorarán certificaciones (ITIL Foundation, CompTIA A+, Microsoft 365 Certified).
Languages
- Español: nativo o nivel alto.
- Inglés: nivel profesional (B2 o superior), necesario para interactuar con equipos de Polonia, Hungría e Italia.
2. Responsabilidades principales
- Atender, registrar y resolver incidencias y solicitudes de usuarios a través de la herramienta de ticketing (InvGate), cumpliendo los SLA definidos.
- Dar soporte de primer y segundo nivel en puestos de trabajo (hardware, software, periféricos), tanto de forma presencial como remota.
- Gestionar altas, bajas y modificaciones de usuarios y equipos en el entorno Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
- Configurar, desplegar y mantener equipos informáticos (portátiles, impresoras, dispositivos móviles) siguiendo los estándares de la compañía.
- Dar soporte básico de conectividad de red, VPN y acceso remoto.
- Documentar procedimientos, incidencias recurrentes y soluciones en la base de conocimiento del departamento.
- Apoyar en el cumplimiento de políticas de seguridad de la información y buenas prácticas (gestión de contraseñas, dispositivos, accesos).
- Dar soporte a otras filiales del grupo (Polonia, Hungría, Italia) de forma remota, cuando sea requerido.
Experiencia
- 2–4 años de experiencia en puestos de soporte técnico, helpdesk o soporte onsite, idealmente en entornos multinacionales.
Conocimientos técnicos
- Sistemas operativos Windows (obligatorio); conocimientos básicos de macOS valorables.
- Entorno Microsoft 365: Teams, Outlook, SharePoint, Active Directory / Entra ID.
- Herramientas de ticketing (InvGate, ServiceNow, Jira Service Desk o similar).
- Conceptos de redes (TCP/IP, VPN, Wi-Fi) y gestión de dispositivos móviles.
This job was automatically translated to English, .
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇪🇸
🇪🇸
🇪🇸
🇪🇸
Blue Card threshold🇬🇧