Education
Minimum academic qualification: Degree in Marketing, Communication, Business Administration (ADE) or similar.
Additional training related to Customer Experience or Customer Centric methodologies is valued.
IT Knowledge: Advanced level of Office software and Internet.
Language Knowledge: High level of spoken and written English.

Professional Experience
Experience in roles related to marketing, content creation, internal/external communication, etc.
Experience and/or knowledge in Customer Experience.

Competencies and Skills
Solid knowledge of marketing and communication.
Proficiency in editing tools (Canva, Power Point, Photoshop, or similar).
Ability in persuasive writing and storytelling.
Experience in designing impactful presentations.
Ability to work with indicators and basic data analysis.
Proactivity, creativity, and organization.

ILUNION represents a dream, an idea, an aspiration. Every day is a challenge for the people who work at ILUNION. We are the parent company of a group of businesses born from the passion and values generated by the ONCE Social Group. A business project by People and for People. More than 35,000 professionals working with a single mission: to make the world a more inclusive and accessible place.

SENIOR CUSTOMER EXPERIENCE SPECIALIST (M/F/D)_MADRID

Job Description

We are looking for a proactive individual with the ability to generate impact, combining marketing skills, content creation, and a focus on improving the customer experience. Someone with experience and knowledge that brings value to this field.

Main Responsibilities

Collaboration with the area Management in the development of actions aimed at improving the customer experience and adding value to the department. Developing, among others, the following functions:

Creation and Editing of various contents regarding the Customer and Customer Experience through different media, both internally and externally (texts, images, presentations).

Design and Dissemination of materials using graphic and audiovisual editing tools.

Management and Monitoring of indicators and metrics related to customer experience and satisfaction.

Preparation of Presentations for different internal and external audiences.

Collaboration with multidisciplinary teams to drive initiatives aimed at improving the customer experience.

REQUIRED PROFILE

Education

Minimum academic qualification: Degree in Marketing, Communication, Business Administration (ADE) or similar.

Additional training related to Customer Experience or Customer Centric methodologies is valued.

IT Knowledge: Advanced level of Office software and Internet.

Language Knowledge: High level of spoken and written English.

Professional Experience

Experience in roles related to marketing, content creation, internal/external communication, etc.

Experience and/or knowledge in Customer Experience.

Competencies and Skills

Solid knowledge of marketing and communication.

Proficiency in editing tools (Canva, Power Point, Photoshop, or similar).

Ability in persuasive writing and storytelling.

Experience in designing impactful presentations.

Ability to work with indicators and basic data analysis.

Proactivity, creativity, and organization.

Working Conditions:

Remuneration: €35,000 - €45,000 (gross annual)

Full-time

Contract type: Employment Promotion contract with a duration of one year.