ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Customer Service Agent (m/f/d) with Disability for Home Insurance (Non-Sales)

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ILUNION Contact Center offers customer service and BPO solutions combining innovation, efficiency, and proximity, with over 25 years in the sector.

A contact center with a soul, where people make the difference and social impact goes hand in hand with service excellence.

Customer service switchboard for opening home insurance policies and handling incidents for a leading company in home claim management and repair.

RESPONSIBILITIES

Reception, opening, and telephone management of home insurance claim notifications

Providing information on claim status and resolution timeframes

Resolution of incidents and inquiries

WHAT WE OFFER

1-year Employment Promotion Contract (Contrato de Fomento)
Various shifts:

Morning shift (35 hours) between 08:00 and 16:00
Afternoon shift (30 hours) between 15:00/16:00 and 22:00
Split shift (39 hours) between 10:00 and 20:00 (1 hour for lunch)
The working day will be scheduled within these time slots.

On-site work at Av. República Argentina 21B. Sevilla 41011

TRAINING

Prior to joining, there will be a selective and unpaid 10-day in-person training period, from 09:00 to 15:00, from 01/09/2026 to 15/09/2026
Hiring date: 16/09/2026
Adapted and accessible workplace

Do you know the advantages of being part of the ILUNION team?

Social benefits: childcare assistance, employee assistance programs, company doctor, discounts at major brands and on tickets for shows across all GRUPO ILUNION companies (hotels, physiotherapy...)
You will have the opportunity to develop your professional career with us—we believe in internal promotion!!

View original advert (Spanish)

ILUNION Contact Center ofrece soluciones de atención al cliente y BPO combinando innovación, eficiencia y cercanía, con más de 25 años en el sector.

Un Contact center con alma, donde las personas marcan la diferencia y el impacto social va de la mano de la excelencia en el servicio.

Servicio de atención al cliente en centralita para apertura de pólizas de seguros de hogar e incidencias en empresa líder en gestión y reparación de siniestros en hogar

FUNCIONES

Recepción, apertura y gestión telefónica de avisos de siniestros de hogar

Información sobre estado del siniestro y plazos de resolución

Resolución de incidencias y consultas

QUÉ OFRECEMOS

Contrato de Fomento de 1 año
Distintos turnos:

Turno mañana (35 horas) entre 08:00 y 16:00
Turno tarde (30 horas) entre 15:00/16:00 y 22:00
Turno partido (39 horas) entre 10:00 y 20:00 (1 hora comida)
Dentro de estas franjas horarias se realizará la jornada laboral

Trabajo presencial en Av. República Argentina 21B. Sevilla 41011

FORMACIÓN

Formación presencial previa a incorporación, selectiva y no remunerada de 10 días, en horario de 9:00 a 15:00, del 01/09/2026 al 15/09/2026
Fecha contratación: 16/09/2026
Centro de trabajo adaptado y accesible