Senior Technical Consultant - Team Leader SERVICENOW

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

At INETUM, we offer the opportunity to join a company specialized in IT Consulting, to participate in innovative projects, with up-to-date technologies and a long-term career development plan.

From the Systems division at Inetum North, we are looking for a professional with experience as a Senior Technical Consultant - Team Leader, with the following requirements;

• We are looking for a profile with these key skills
  • >5 years of technical experience in ServiceNow projects, with a strong focus on architecture, development, and quality.
  • Key skills
    • Technical leadership and architectural reference.
    • Design of robust and scalable technical solutions
    • Good development, integration, and quality practices.
    • Effective coordination with BPC, Engagement Manager, and technical client.
• • Extensive experience in Agile and hybrid projects.
  • Solid experience in managing and coordinating technical teams, acting as the technical lead
  • Experience in continuous improvement of client processes
  • Participation in implementation, evolution, and integration projects for ServiceNow in large public and private sector clients.
  • Regular work in projects within the following areas: ITSM, Discovery 
    •  End-to-end ITOM architecture in ServiceNow
    • CMDB design as a corporate, non-isolated system
    • MID Server management (scale, security, redundancy).
    • CMDB performance and scalability.
    • Data quality control and reconciliation.
    • Good upgrade practices impacting ITOM.
    • Leadership capability and reviewing the work of other TCs and STCs.

• Certifications
  • ITIL (v3 or v4) Required
• • Scrum (Scrum Master and/or similar) Desired
• ServiceNow (minimum required):
  • Certified System Administrator (CSA)
• • Certified Application Developer (CAD)
  • Certified Implementation Specialist – CIS – Data Foundations (CMDB and CSDM)
  • Certified Implementation Specialist – Discovery
  • Certified Implementation Specialist – IT Service Management (CIS‑ITSM)
  • Certified Implementation Specialist – Now Assist
• Other ServiceNow certifications will be positively valued:
• • Certified Implementation Specialist – Strategic Portfolio Management (CIS‑SPM)
• Languages
  • English level C1 (highly recommended, minimum certified B2).

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

En INETUM ofrecemos la oportunidad de integrarse en una empresa especializada en Consultoría IT, para participar en proyectos innovadores, con tecnologías actualizadas y con un plan de carrera y evolución a largo plazo.

Desde la línea de Sistemas de Inetum Norte, buscamos a un/a profesional que tenga experiencia como Senior Technical Consultant - Team Leader, con los siguientes requisitos;

• Buscamos un perfil con estas competencias clave
  • >5 años de experiencia técnica en proyectos ServiceNow, con fuerte orientación a arquitectura, desarrollo y calidad.
  • Competencias clave
    • Liderazgo técnico y referencia de arquitectura.
    • Diseño de soluciones técnicas robustas y escalables
    • Buenas prácticas de desarrollo, integración y calidad.
    • Coordinación efectiva con BPC, Engagement Manager y cliente técnico.
• • Amplia experiencia en proyectos Agile e híbridos.
  • Experiencia sólida en gestión y coordinación de equipos técnicos, actuando como responsable técnico
  • Experiencia en mejora continua de procesos del cliente
  • Participación en proyectos de implantación, evolución e integración ServiceNow en grandes clientes de sector público y privado.
  • Trabajo habitual en proyecto de los siguientes ámbitos: ITSM, Discovery 
    •  Arquitectura ITOM end‑to‑end en ServiceNow
    • Diseño de CMDB como sistema corporativo, no aislado
    • Gestión de MID Servers (escala, seguridad, redundancia).
    • Performance y escalabilidad de CMDB.
    • Control de calidad de datos y reconciliación.
    • Buenas prácticas de upgrade impactando ITOM.
    • Capacidad de liderar y revisar trabajo de otros TCs y STCs.

• Certificaciones
  • ITIL (v3 o v4) Obligatorio
• • Scrum (Scrum Master y/o similares) Deseado
• ServiceNow (mínimo obligatorio):
  • Certified System Administrator (CSA)
• • Certified Application Developer (CAD)
  • Certified Implementation Specialist – CIS – Data Foundations (CMDB and CSDM)
  • Certified Implementation Specialist – Discovery
  • Certified Implementation Specialist – IT Service Management (CIS‑ITSM)
  • Certified Implementation Specialist – Now Assist
• Otras certificaciones ServiceNow serán valoradas positivamente:
• • Certified Implementation Specialist – Strategic Portfolio Management (CIS‑SPM)
• Idiomas
  • Inglés nivel C1 (muy recomendable, mínimo B2 certificado).