Empathy, you enjoy actively listening to customers and supporting them
Be professional and open to dialogue
Compulsory Secondary Education (ESO) studies or higher
Understand customer needs and take them into account when offering solutions
Enjoy working in a team and have the desire to work in a fun environment where learning and knowledge are shared with colleagues
Understand the importance of urgent matters and remember that you are here to help customers
Availability to work in shifts from Monday to Saturday
Good level of Portuguese to communicate with our customers
Basic system knowledge: typing quickly and accurately on the keyboard, no problems learning new programs or reading and understanding guides and procedures.

We offer you the opportunity to join a distribution company that listens to its collaborators and works every day to be an excellent place to work. We are dynamic and your development is crucial to us. Additionally, as a JYSK ambassador, you get the following:
Permanent contract at 40 hours per week
Opportunities for your development through excellent training and mentoring
Introductory training to start your career at JYSK in the best possible way
Hybrid work model
Competitive bonuses that reward great results
Internal contests with attractive prizes
15% discount in all JYSK stores
Private health insurance, annual party, internal activities (participation in sponsored events such as races, volunteering, etc.)

Company Description

JYSK is the quintessential Scandinavian furniture, decoration, and sleep systems brand. Since opening our first store in Denmark in 1979, we have never stopped growing, and today, with more than 3,600 stores, we are present in over 50 countries worldwide. At JYSK, we want to continue growing and, to do so, we need the best in our team.

Job Description

For our Customer Service department, we are looking for a Customer Service Supporter, who will be our ambassador, being on the front line with customers and providing the best Customer Service across any communication channel. As a Customer Service Supporter...

• You will be customer-oriented and able to listen to and satisfy their needs
• You enjoy communication
• You have a high level of empathy

Do you see yourself in the role of Customer Service Supporter at JYSK? Then YOU are the person we are looking for.

WHAT WE OFFER YOU

We offer you the opportunity to join a distribution company that listens to its collaborators and works every day to be an excellent place to work. We are dynamic and your development is crucial to us. Additionally, as a JYSK ambassador, you get the following:

• Permanent contract at 40 hours per week
• Opportunities for your development through excellent training and mentoring
• Introductory training to start your career at JYSK in the best possible way
• Hybrid work model
• Competitive bonuses that reward great results
• Internal contests with attractive prizes
• 15% discount in all JYSK stores
• Private health insurance, annual party, internal activities (participation in sponsored events such as races, volunteering, etc.)

WHAT YOUR WORK AT JYSK WILL BE LIKE

You are the first point of contact for our customers. At the JYSK Customer Service Center, we handle customer inquiries through different channels, identify their problems, to resolve them and prevent them in the future.

• Be responsible for your work and find solutions for our customers while providing a professional, positive, and competent service.
• Work in a comfortable environment where teamwork prevails to exceed customer expectations.
• Be part of a goal-oriented team, with a high pace and the need to adapt to different situations.
• Create sales from incoming requests to support our mission and goals.
• Handle customer requests via telephone, email, chat, and social networks.

WHAT YOU SHOULD BRING

• Empathy, you enjoy actively listening to customers and supporting them
• Be professional and open to dialogue
• Compulsory Secondary Education (ESO) studies or higher
• Understand customer needs and take them into account when offering solutions
• Enjoy working in a team and have the desire to work in a fun environment where learning and knowledge are shared with colleagues
• Understand the importance of urgent matters and remember that you are here to help customers
• Availability to work in shifts from Monday to Saturday
• Good level of Portuguese to communicate with our customers
• Basic system knowledge: typing quickly and accurately on the keyboard, no problems learning new programs or reading and understanding guides and procedures.

Requirements

Additional Information

Selection process in Spain:

1. We process applications continuously and complete the hiring when we find the right candidate
2. We will review your application within 1 week (working days)
3. If successful, we will send you a link to answer some video questions
4. Next, we will conduct a brief telephone interview
5. If you pass all the previous stages, we will invite you to an in-person interview

ABOUT US

We believe that our collaborators are the key to our success, growing from one store in 1979 to more than 3,500 stores worldwide today. That is why we strive to offer development and growth possibilities within JYSK, and we are also proud to reward the commitment and great effort of our collaborators. Our three core JYSK values: trader, colleague, and corporate spirit, express the behavior and attitude we expect from every person at JYSK. We trust each other, and we believe in delegation and freedom with responsibility.

JYSK wants to include everyone, regardless of age, gender identity, race, ethnicity, sexual orientation, physical or mental ability. Together, we ensure our inclusive culture that encourages, supports, and celebrates the diverse voices of our collaborators. Because a great mix of minds, talents, and unique personalities makes us a stronger team.

For more information, please visit our career page

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