ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Renewals Executive (H/M/X) – Barcelona

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Renewals Executive (H/M/X) - Barcelona

🚀 Are you passionate about negotiation, client management, and the technology environment?

We are looking to incorporate a Customer Renewals Executive (H/M/X) in Barcelona for a long-term temporary project within an international, dynamic, and constantly growing team.

You will play a key role in managing contract renewals with strategic clients, contributing directly to business continuity, customer satisfaction, and revenue growth.

🌟 Your mission

You will be responsible for managing the full contract renewal cycle, acting as the primary point of contact for clients to negotiate commercial terms, ensure the continuity of agreements, and detect growth opportunities within the assigned portfolio.

You will work in coordination with Customer Success, Sales, Legal, and Finance teams in an international environment.

🎯 What will your responsibilities be?

Manage the complete contract renewal process for clients.
Interact directly with clients to negotiate commercial terms.
Ensure the continuity of contracts within the established deadlines.
Collaborate with internal teams (Customer Success, Sales, Legal, and Finance).
Identify revenue growth opportunities within the customer base.
Manage churn risks and potential cancellations.
Keep contractual information updated in CRM tools.
Guarantee an excellent customer experience throughout the renewal process.
Represent the company in commercial negotiations with key clients.

🔎 What are we looking for?

Experience

Minimum 1.5 years of experience in Customer Success, Sales, Account Management, Renewals, or similar commercial roles.
Previous experience in client negotiation.
Experience in technology environments, SaaS, or B2B services is a plus.

Languages

Very advanced English (essential), given the international nature of the position.

Competencies

Negotiation and influence skills.
Results and goal orientation.
Excellent verbal and written communication.
Analytical capacity and attention to detail.
Organization and priority management.
Proactivity and customer orientation.
Ability to work in dynamic and international environments.

🎁 What do we offer?

📍 Position in Barcelona.
📄 Temporary project for a minimum of 6 months, with a high probability of extension up to 12 months.
💰 Competitive salary: starting from €20 gross/hour (negotiable based on experience).
🌍 Joining an international team within a leading technology environment.
🚀 Participation in key renewal processes with a direct impact on the business.
📈 Dynamic environment with real possibilities for learning and development in the commercial and Customer Success areas.
🤝 Collaboration with high-level global teams.

📩 If you are motivated by negotiation, the technology environment, and working with international clients in a role with a direct impact on the business, we want to meet you.

View original advert (Spanish)

Customer Renewals Executive (H/M/X) - Barcelona

🚀 ¿Te apasionan la negociación, la gestión de clientes y el entorno tecnológico?

Buscamos incorporar un/a Customer Renewals Executive (H/M/X) en Barcelona para un proyecto temporal de larga duración dentro de un equipo internacional, dinámico y en constante crecimiento.

Tendrás un papel clave en la gestión de renovaciones de contratos con clientes estratégicos, contribuyendo directamente a la continuidad del negocio, la satisfacción del cliente y el crecimiento de ingresos.

🌟 Tu misión

Serás responsable de gestionar el ciclo completo de renovaciones de contratos, actuando como interlocutor/a principal con los clientes para negociar condiciones comerciales, asegurar la continuidad de los acuerdos y detectar oportunidades de crecimiento dentro de la cartera asignada.

Trabajarás de forma coordinada con equipos de Customer Success, Ventas, Legal y Finanzas en un entorno internacional.

🎯 ¿Cuáles serán tus responsabilidades?

Gestionar el proceso completo de renovación de contratos de clientes.
Interactuar directamente con clientes para negociar condiciones comerciales.
Asegurar la continuidad de los contratos dentro de los plazos establecidos.
Colaborar con equipos internos (Customer Success, Sales, Legal y Finance).
Identificar oportunidades de crecimiento de ingresos dentro de la base de clientes.
Gestionar riesgos de churn y posibles cancelaciones.
Mantener actualizada la información contractual en herramientas CRM.
Garantizar una experiencia de cliente excelente durante todo el proceso de renovación.
Representar a la compañía en negociaciones comerciales con clientes clave.

🔎 ¿Qué buscamos?

Experiencia

Mínimo 1,5 años de experiencia en roles de Customer Success, Sales, Account Management, Renewals o funciones comerciales similares.
Experiencia previa en negociación con clientes.
Valorable experiencia en entornos tecnológicos, SaaS o servicios B2B.

Idiomas

Inglés muy avanzado (imprescindible), dado el carácter internacional del puesto.

Competencias

Habilidades de negociación e influencia.
Orientación a resultados y objetivos.
Excelente comunicación verbal y escrita.
Capacidad analítica y atención al detalle.
Organización y gestión de prioridades.
Proactividad y orientación al cliente.
Trabajo en entornos dinámicos e internacionales.

🎁 ¿Qué ofrecemos?

📍 Posición en Barcelona.
📄 Proyecto temporal de mínimo 6 meses, con alta probabilidad de extensión hasta 12 meses.
💰 Salario competitivo: a partir de 20 € brutos/hora (negociable según experiencia).
🌍 Incorporación a un equipo internacional dentro de un entorno tecnológico líder.
🚀 Participación en procesos clave de renovación con impacto directo en el negocio.
📈 Entorno dinámico con posibilidades reales de aprendizaje y desarrollo en el área comercial y de Customer Success.
🤝 Colaboración con equipos globales de alto nivel.

📩 Si te motiva la negociación, el entorno tecnológico y trabajar con clientes internacionales en un rol de impacto directo en negocio, queremos conocerte.