Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Experience Trainee - Meliá Valencia

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you a student or have you recently finished your studies?

Join our talent community and develop your career with opportunities designed for people with a desire to grow like you.

Discover some of the benefits we offer:

Learning Itineraries: You will have a clear plan from day one, with welcome sessions, follow-ups, and feedback to help you acquire new skills and prepare for your professional future.

IDEAL Talent: We identify and develop the highest-performing interns to offer them the best paths within the company. Additionally, you can access new opportunities within Meliá, such as our Graduate programs, designed to train the company's future leaders.

Global and Diverse Environment: Enjoy a multicultural atmosphere, where every day is an opportunity to learn, share, and face new challenges.
About the hotel
Meliá Valencia is one of the city's most representative hotels, located in the heart of the business district with a high volume of international guests. With a modern offering, a service oriented toward detail, and a clear commitment to excellence, the hotel positions itself as a benchmark within the Meliá Hotels International brand.
Position Mission: As a Guest Experience Trainee, your purpose will be to contribute to ensuring that every guest has a unique, personalized, and memorable stay, accompanying them before, during, and after their visit. You will play a key role in the overall customer experience, supporting the team in standards management, feedback analysis, and coordination between departments to guarantee total guest satisfaction.
What will you have to do?
These will be your 6 main responsibilities:

Accompany and welcome guests, VIPs, and groups, offering a close approach and anticipating their needs.
Manage the customer experience throughout their entire stay, from pre-arrival to check-out.
Supervise and follow up on quality standards in the different operational areas of the hotel.
Attend to and manage incidents, ensuring their correct resolution and follow-up.
Collect, analyze, and report customer feedback, using surveys and online platforms to detect opportunities for improvement.
Coordinate with other departments (Reception, Housekeeping, F&B) to ensure an integrated, fluid, and coherent experience.

What are we looking for?
We are looking for a person with a passion for hospitality, positive energy, and a strong desire to learn. Specifically:

Students of Tourism, Hospitality, Protocol, or related fields, with the possibility of signing an internship agreement.
High level of Spanish and English; other languages will be a plus.
Vocation for service and sensitivity oriented toward the customer experience.
Communication skills, empathy, and a problem-solving attitude.
Organizational and teamwork skills.
Desire to grow within a leading chain and actively participate in the continuous improvement of service.

Duration and Schedule

Internship period adaptable according to academic agreement.
Rotating schedule, adjusted to the operational needs of the department.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in our Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally across the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we advocate for the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make this possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

¿Eres estudiante o acabas de terminar tus estudios?

Únete a nuestra comunidad de talento y desarrólla tu carrera con oportunidades pensadas para personas con ganas de crecer como tú.

Descubre algunos de los beneficios que te ofrecemos:

Itinerarios de Aprendizaje: Tendrás un plan claro desde el primer día, con sesiones de bienvenida, seguimiento y feedback para ayudarte a adquirir nuevas habilidades y prepararte para tu futuro profesional.

Talento IDEAL: Identificamos y desarrollamos a las personas en prácticas con mejor desempeño para ofrecerles los mejores caminos dentro de la compañía. Además, podrás acceder a nuevas oportunidades dentro de Meliá, como nuestros programas Graduate, diseñados para formar a los futuros líderes de la compañía.

Entorno global y diverso: Disfruta de un ambiente multicultural, donde cada día es una oportunidad para aprender, compartir y afrontar nuevos retos.
Sobre el hotel
Meliá Valencia es uno de los hoteles más representativos de la ciudad, ubicado en pleno corazón del distrito de negocios y con un alto volumen de huéspedes internacionales. Con una oferta moderna, un servicio orientado al detalle y una clara apuesta por la excelencia, el hotel se posiciona como referente dentro de la marca Meliá Hotels International.
Misión del puesto: Como Guest Experience Trainee, tu propósito será contribuir a que cada huésped viva una estancia única, personalizada y memorable, acompañándolo antes, durante y después de su visita. Desempeñarás un rol clave en la experiencia global del cliente, apoyando al equipo en la gestión de estándares, el análisis del feedback y la coordinación entre departamentos para garantizar la satisfacción total del huésped.
¿Qué tendrás que hacer?
Estas serán tus 6 principales responsabilidades:

Acompañar y dar la bienvenida a huéspedes, VIPs y grupos, ofreciendo un trato cercano y anticipándote a sus necesidades.
Gestionar la experiencia del cliente a lo largo de toda su estancia, desde el pre‑arrival hasta el check‑out.
Supervisar y hacer seguimiento de los estándares de calidad en las diferentes áreas operativas del hotel.
Atender y gestionar incidencias, garantizando su correcta resolución y seguimiento.
Recopilar, analizar y reportar feedback de clientes, utilizando encuestas y plataformas online para detectar oportunidades de mejora.
Coordinarte con otros departamentos (Recepción, Housekeeping, F&B) para asegurar una experiencia integrada, fluida y coherente.

¿Qué buscamos?
Buscamos a una persona con pasión por la hotelería, energía positiva y muchas ganas de aprender. En concreto:

Estudiantes de Turismo, Hotelería, Protocolo o áreas relacionadas, con posibilidad de firmar convenio.
Nivel alto de español e inglés; otros idiomas serán un plus.
Vocación de servicio y sensibilidad orientada a la experiencia del cliente.
Habilidades comunicativas, empatía y actitud resolutiva.
Capacidad de organización y trabajo en equipo.
Ganas de crecer dentro de una cadena líder y participar activamente en la mejora continua del servicio.

Duración y horario

Periodo de prácticas adaptable según convenio académico.
Horario rotativo, ajustado a las necesidades operativas del departamento.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR