Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Service Agent - Meliá Palma Marina

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English.

Requirements

1-2 years of previous experience in the position in 4* hotels.
Extremely organized, meticulous person with high attention to detail.
Ability to detect errors or deviations before they impact the guest.
Problem-solving mindset and strong operational orientation.
High level of English (other languages are a plus).
Schedule availability and operational flexibility

Job Description

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Do you dare to take the next step in your journey with us?

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, as well as your Human Resources manager, of your interest in participating in the internal selection process. Your hierarchical supervisor will not have the authority to authorize or block the submission of an application, but they must be duly informed.

At Meliá Hotels International, we are looking for a Guest Service Agent for our hotel Meliá Palma Marina, located right on the Paseo Marítimo de Palma.

Job Mission: Carry out the daily operations of the department, attending to all guest requests and committing to achieving excellence in guest satisfaction. We are looking for a highly operational profile oriented toward detail, capable of guaranteeing an excellent experience throughout the guest's stay.

What will you have to do?

Proactive monitoring of guest stays before, during, and after check-in.
Detailed room inspections to ensure quality, cleanliness, maintenance, and presentation standards.
Early detection and rapid resolution of operational incidents.
Verification that each point of sale is prepared according to checklists and internal standards.
Personalized attention and continuous monitoring of customer satisfaction.
Constant communication with every hotel department (reception, F&B, sales, housekeeping...).
Management of responses to reviews on digital platforms.

What are we looking for?

1-2 years of previous experience in the position in 4* hotels.
Extremely organized, meticulous person with high attention to detail.
Ability to detect errors or deviations before they impact the guest.
Problem-solving mindset and strong operational orientation.
High level of English (other languages are a plus).
Schedule availability and operational flexibility.

At Meliá, we are all VIPs

At Meliá Hotels International, we advocate for equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in our Human Resources policies. Likewise, we care about promoting a corporate culture committed to effective equality and raising awareness of the need to act jointly and globally across the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Continuar en Meliá es una oportunidad para aprender, crecer y seguir construyendo tu carrera dentro de un equipo global. Aquí puedes asumir nuevos retos y acceder a experiencias en distintos destinos, sin dejar de formar parte de nuestra familia.

¿Te animas a dar el siguiente paso en tu trayectoria con nosotros?

RECUERDA: Antes de presentar tu candidatura, deberás informar de tu interés por participar en el proceso de selección interno a tu responsable directo y/o Director/a de Hotel, y tu responsable de Recursos Humanos. Tu responsable jerárquico no tendrá la potestad de autorizar ni tampoco de frenar la presentación de una candidatura, pero sí deberá estar debidamente informado.

En Meliá Hotels International buscamos un/a Guest Service Agent para nuestro hotel Meliá Palma Marina, situado en pleno Paseo Marítimo de Palma.

Misión del puesto: Cumplir con la operativa diaria del departamento, atendiendo todas las solicitudes de los clientes y comprometiéndose a lograr la excelencia en la satisfacción de los mismos. Buscamos un perfil altamente operativo y orientado al detalle, capaz de garantizar una experiencia excelente durante toda la estancia del huésped.

¿Qué tendrás que hacer?

Seguimiento proactivo de la estancia de los huéspedes antes, durante y después del check-in.
Revisión detallada de habitaciones para asegurar estándares de calidad, limpieza, mantenimiento y presentación.
Detección anticipada y resolución rápida de incidencias operativas.
Verificación de que cada punto de venta esté preparado según checklist y estándares internos.
Atención personalizada y seguimiento continuo de la satisfacción del cliente.
Comunicación constante con cada departamento del Hotel (recepción, F&B, ventas, pisos...)
Gestión de respuestas a opiniones en plataformas digitales.

¿Qué buscamos?

Experiencia previa de 1-2 años en el puesto en hoteles de 4*.
Persona extremadamente organizada, meticulosa y con alta atención al detalle.
Capacidad para detectar errores o desviaciones antes de que impacten al huésped.
Mentalidad resolutiva y fuerte orientación operativa.
Nivel alto de inglés (otros idiomas valorables).
Disponibilidad horaria y flexibilidad operativa

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en: