Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Sector Head (Substitution) - Meliá Ibiza (Sta. Eulalia)

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION

Customer Care and Experience

Accompany the guest throughout their entire dining experience, ensuring quality, warmth, and personalization.
Manage special requests and resolve incidents during service.
Promote upselling and recommendations aligned with the hotel's gastronomic concept.
Apply the standards and rituals specific to Meliá Collection.

Service Operations

Organize and supervise the mise en place of the assigned sector.
Control the pace of service, sequences, pairings, and presentation.
Guarantee hygiene, order, and HACCP standards.
Supervise inventory, materials, replenishments, and maintenance needs.

Team Management

Coordinate and lead the team assigned to the sector (waiters/waitresses, assistants, runners).
Facilitate communication with the kitchen, bars, and other departments.
Collaborate in operational training and the detection of improvement opportunities.
Support operational planning: shifts, table assignments, and spaces.

Administration and Control

Manage reservations, dining room distribution, and support daily planning.
Perform cash counts, till control, and shift reports.
Participate in inventories and consumption control.

REQUIREMENTS

Minimum 2 years of experience in similar positions in 4* or 5* hotels.
Solid knowledge of dining room protocol, pairing, sequences, and luxury standards.
Professional Spanish and English; other languages are a plus.
Proficiency in PMS/POS and operational tools.
Availability for rotating shifts.

For this position, we especially value:

Genuine vocation for service and sensitivity to detail.
Ability to lead through proximity, inspiring the team.
Proactivity and a problem-solving attitude toward unforeseen events.
Ability for clear, assertive, and guest-oriented communication.
Organized, professional profile with a high orientation toward luxury standards.
Image and behavior aligned with the values of Meliá Collection.

WHAT DO WE OFFER?

Meliá Hotels International offers an environment where people grow, develop, and can build a solid career. For this position, we offer:

Belonging to the leading Spanish company in the sector.
Being part of an iconic boutique hotel belonging to the Meliá Collection brand.
Internal development and training programs.
Exclusive employee benefits:
- Special rates at Meliá hotels for you and your family.
- Discounts on dining, wellness, and hotel services.
- Access to wellness and personal growth platforms.
Collaborative and multicultural work environment.
Internal development opportunities within the F&B area and in other company hotels.
Competitive conditions in line with the market.

At Meliá, we are all VIPs

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about the dissemination of a corporate culture committed to effective equality among all staff, and awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workers is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

MISIÓN

Atención y Experiencia del Cliente

Acompañar al huésped durante toda su experiencia gastronómica, asegurando calidad, calidez y personalización.
Gestionar peticiones especiales y resolver incidencias durante el servicio.
Fomentar el upselling y la recomendación alineada con el concepto gastronómico del hotel.
Aplicar los estándares y rituales propios de Meliá Collection.

Operativa del Servicio

Organizar y supervisar la mise en place del sector asignado.
Controlar el ritmo del servicio, secuencias, maridajes y presentación.
Garantizar estándares de higiene, orden y APPCC.
Supervisar inventario, material, reposiciones y necesidades de mantenimiento.

Gestión del Equipo

Coordinar y liderar al equipo asignado al sector (camareros/as, ayudantes, runners).
Facilitar la comunicación con cocina, bares y otros departamentos.
Colaborar en la formación operativa y detección de oportunidades de mejora.
Apoyar en la planificación operativa: turnos, asignación de mesas, espacios.

Administración y Control

Gestionar reservas, distribución de salón y apoyo en planificación diaria.
Realizar arqueos, control de caja y reportes del turno.
Participar en inventarios y control de consumos.

REQUISITOS

Experiencia mínima de 2 años en posiciones similares en hoteles de 4* o 5*.
Conocimientos sólidos de protocolo de sala, maridaje, secuencias y estándares de lujo.
Español e inglés profesional; otros idiomas son un plus.
Manejo de PMS/TPV y herramientas operativas.
Disponibilidad para turnos rotativos.

Para este puesto, valoramos especialmente:

Vocación genuina de servicio y sensibilidad hacia el detalle.
Capacidad para liderar desde la cercanía, inspirando al equipo.
Proactividad y actitud resolutiva ante imprevistos.
Capacidad de comunicación clara, asertiva y orientada al huésped.
Perfil organizado, profesional, con alta orientación a estándares de lujo.
Imagen y comportamiento alineados con los valores de Meliá Collection.

¿QUÉ OFRECEMOS?

Meliá Hotels International ofrece un entorno en el que las personas crecen, se desarrollan y pueden construir una carrera sólida. Para este puesto ofrecemos:

Pertenecer a la primera compañia española lider del sector.
Formar parte de un hotel boutique icónico, perteneciente a la marca Meliá Collection.
Programas de desarrollo y formación interna
Beneficios exclusivos para empleados:
- Tarifas especiales en hoteles Meliá para ti y tus familiares.
- Descuentos en restauración, wellness y servicios del hotel.
- Acceso a plataformas de bienestar y crecimiento personal.
Entorno de trabajo colaborativo y multicultural.
Oportunidades de desarrollo interno dentro del área de F&B y en otros hoteles de la compañía.
Condiciones competitivas y acorde al mercado.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

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