Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Experience Internship - MELIÁ VILLAITANA

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family 🚀

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION
Collaborate with the Guest Experience department in all tasks linked to improving the customer experience during their stay, learning to personalize service, manage incidents, perform follow-ups, and apply brand standards to ensure a memorable experience aligned with the hotel's values.

MAIN FUNCTIONS

Support the personalization of the customer experience, anticipating their needs and collaborating to exceed expectations.

Learn and collaborate in the use of customer experience management tools and the tracking of results (Voice of the Customer).

Support the management of incidents and their follow-up, participating in the design of solutions and improvement strategies.

Participate in the implementation of the hotel's Sensory Architecture (scents, lighting, ambient music...).

Learn and collaborate in the updating of the department's attributes, standards, and manuals.

Provide support in managing the customer's digital experience according to brand guidelines.

Support the team with material orders, controlling basic stock and optimizing resources.

Become familiar with the hotel's health and safety protocols, including evacuation plans.

Interact with other departments to ensure a positive cross-functional experience for the customer.

Actively participate in feedback collection and the continuous improvement of the area's processes.

TRAINEE PROFILE

Education in Tourism, Communication, Public Relations, or similar.

High level of English. A third language will be valued.

Proactive person, with communication skills and a vocation for service.

Interpersonal skills and attention to detail.

Basic handling of computer tools (preferably Office 365 package).

High learning capacity, customer orientation, and a positive attitude.

Desire to integrate into a dynamic team and actively participate in improving the guest experience.

At Meliá, we are all VIPs 🌟

At Meliá Hotels International, we advocate for equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire staff, and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global 🚀

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

MISIÓN
Colaborar con el departamento de Guest Experience en todas aquellas tareas vinculadas a la mejora de la experiencia del cliente durante su estancia, aprendiendo a personalizar el servicio, gestionar incidencias, realizar seguimientos y aplicar estándares de marca para garantizar una experiencia memorable y alineada con los valores del hotel.

FUNCIONES PRINCIPALES

Apoyar en la personalización de la experiencia del cliente, anticipándose a sus necesidades y colaborando en la superación de expectativas.

Aprender y colaborar en el uso de herramientas de gestión de experiencia de cliente y en el seguimiento de resultados (Voz del Cliente).

Apoyar en la gestión de incidencias y seguimiento de las mismas, participando en el diseño de soluciones y estrategias de mejora.

Participar en la implementación de la Arquitectura Sensorial del hotel (aromas, iluminación, música ambiente...).

Conocer y colaborar en la actualización de los atributos, estándares y manuales del departamento.

Dar soporte en la gestión de la experiencia digital del cliente según directrices de marca.

Apoyar al equipo en pedidos de materiales, controlando stock básico y optimización de recursos.

Conocer los protocolos de salud y seguridad del hotel, incluidos los planes de evacuación.

Interactuar con otros departamentos para asegurar una experiencia transversal positiva para el cliente.

Participar activamente en la recogida de feedback y en la mejora continua de los procesos del área.

PERFIL DEL TRAINEE

Formación en Turismo, Comunicación, Relaciones Públicas o similar.

Alto nivel de inglés. Se valorará un tercer idioma.

Persona proactiva, con capacidad de comunicación y vocación de servicio.

Habilidades interpersonales y atención al detalle.

Manejo básico de herramientas informáticas (preferiblemente paquete Office 365).

Alta capacidad de aprendizaje, orientación al cliente y actitud positiva.

Ganas de integrarse en un equipo dinámico y de participar activamente en la mejora de la experiencia del huésped.

En Meliá todos somos VIP 🌟

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR