Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Receptionist - Melia Barajas

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

🌟 Job Description
At Meliá Barajas, we are looking to incorporate a Receptionist with a vocation for service, customer orientation, and a passion for hospitality. You will be the first image of the hotel and a key piece in ensuring an excellent experience for our guests from their arrival to their departure.
🧩 Main Functions

Perform guest check-in and check-out processes
Attend to and manage requests, doubts, and needs during the stay
Manage individual reservations and coordinate potential incidents
Provide information about hotel and city services
Perform administrative tasks inherent to the position (billing, cash reconciliation, etc.)
Collaborate with other departments to ensure a seamless experience
Ensure compliance with Meliá quality standards

✅ Requirements

Minimum 1 year of experience in hotel reception or customer service
High level of English (other languages will be valued)
Knowledge of hotel management tools (PMS, Opera or similar)
Excellent communication and customer service skills
Proactive, resourceful attitude and ability to work in a team
Availability to work rotating shifts (morning, afternoon, and night)

🌈 What do we offer?

Be part of an international company leading the hotel sector
Real opportunities for professional development and internal mobility
Continuous training through Meliá University
Exclusive discounts on group hotels and services
Excellent working environment in a dynamic and multicultural setting

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about disseminating a corporate culture committed to effective equality among all staff, and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

🌟 Descripción del puesto
En Meliá Barajas buscamos incorporar un/a Recepcionista con vocación de servicio, orientación al cliente y pasión por la hospitalidad. Serás la primera imagen del hotel y una pieza clave para garantizar una experiencia excelente a nuestros huéspedes desde su llegada hasta su salida.
🧩 Funciones principales

Realizar procesos de check-in y check-out de huéspedes
Atender y gestionar solicitudes, dudas y necesidades durante la estancia
Gestionar reservas individuales y coordinar posibles incidencias
Proporcionar información sobre servicios del hotel y de la ciudad
Realizar tareas administrativas propias del puesto (facturación, arqueos, etc.)
Colaborar con otros departamentos para garantizar una experiencia fluida
Asegurar el cumplimiento de los estándares de calidad de Meliá

✅ Requisitos

Experiencia mínima de 1 año en recepción hotelera o atención al cliente
Nivel alto de inglés (se valorarán otros idiomas)
Conocimiento de herramientas de gestión hotelera (PMS, Opera o similar)
Excelentes habilidades de comunicación y trato al cliente
Actitud proactiva, resolutiva y capacidad de trabajo en equipo
Disponibilidad para trabajar en turnos rotativos (mañana, tarde y noche)

🌈 ¿Qué ofrecemos?

Formar parte de una compañía internacional líder en el sector hotelero
Oportunidades reales de desarrollo profesional y movilidad interna
Formación continua a través de Meliá University
Descuentos exclusivos en hoteles y servicios del grupo
Excelente ambiente de trabajo en un entorno dinámico y multicultural

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR