Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

The Level Receptionist - Meliá Palma Marina

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are looking for a Receptionist for The Level at Meliá Palma Marina. The selected person will be responsible for offering a personalized and excellent experience to our guests, guaranteeing impeccable service from arrival to departure, anticipating their needs and turning every stay into a memorable experience.

Mission:

Perform the check-in and check-out processes for The Level guests in a personalized and efficient manner.
Welcome VIP clients, providing information about the hotel's exclusive services.
Manage reservations, modifications, special requests, and incidents with speed and professionalism.
Coordinate with the Housekeeping, Guest Experience, Food and Beverage, and Maintenance departments to ensure an excellent experience.
Promote and manage the sale of room upgrades, experiences, and additional services.
Resolve inquiries and incidents ensuring maximum guest satisfaction.
Keep information updated in the hotel management systems.
Ensure compliance with the quality and service standards of Meliá Hotels International.

What are we looking for?

Education in Tourism, Hospitality, or similar.
Minimum of 1 year of experience in reception at 4 or 5-star hotels, preferably in premium services or VIP attention.
High level of Spanish and English (essential). Other languages will be valued, especially German.
Knowledge of hotel management systems (PMS), preferably Opera Cloud.
Excellent communication skills, customer orientation, and interpersonal skills.
Proactive, problem-solving attitude and ability to work in a team.
Availability to work in rotating shifts, including weekends and holidays.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about the dissemination throughout the entire workforce of a corporate culture committed to effective equality, and awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Buscamos un/a Recepcionista para The Level, en Meliá Palma Marina. La persona seleccionada será responsable de ofrecer una experiencia personalizada y de excelencia a nuestros huéspedes, garantizando una atención impecable desde su llegada hasta su salida, anticipándose a sus necesidades y convirtiendo cada estancia en una experiencia memorable.

Misión:

Realizar los procesos de check-in y check-out de los huéspedes The Level de forma personalizada y eficiente.
Dar la bienvenida a los clientes VIP, proporcionando información sobre los servicios exclusivos del hotel.
Gestionar reservas, modificaciones, solicitudes especiales e incidencias con rapidez y profesionalidad.
Coordinarse con los departamentos de Housekeeping, Guest Experience, Alimentos y Bebidas y Mantenimiento para asegurar una experiencia excelente.
Promover y gestionar la venta de mejoras de habitación, experiencias y servicios adicionales.
Resolver consultas e incidencias garantizando la máxima satisfacción del huésped.
Mantener actualizada la información en los sistemas de gestión hotelera.
Velar por el cumplimiento de los estándares de calidad y servicio de Meliá Hotels International.

¿Qué buscamos?

Formación en Turismo, Hostelería o similar.
Experiencia mínima de 1 año en recepción de hoteles de 4 o 5 estrellas, preferiblemente en servicios premium o atención VIP.
Nivel alto de español e inglés (imprescindible). Se valorarán otros idiomas, especialmente alemán.
Conocimiento de sistemas de gestión hotelera (PMS), preferiblemente Opera Cloud.
Excelente capacidad de comunicación, orientación al cliente y habilidades interpersonales.
Actitud proactiva, resolutiva y capacidad para trabajar en equipo.
Disponibilidad para trabajar en turnos rotativos, incluidos fines de semana y festivos.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR