Nortempo is a prominent Spanish human resources and staffing company founded in 1991, specializing in recruitment, temporary employment, and HR consultancy. The company operates across a wide array of industries, including logistics, manufacturing, administration, and healthcare, serving as a major link between businesses and job seekers throughout the Iberian Peninsula.

With a network of over 50 offices across Spain, Nortempo is a significant employer for both local and international talent looking to enter the Spanish labor market. While many of their placements are for Spanish-speaking roles, their extensive reach and variety of positions make them a key resource for professionals seeking to establish a career in different regions of Spain.

Founded in 1991 in A Coruña, Nortempo began as a regional staffing agency before expanding nationwide. Over three decades, it has evolved into a comprehensive HR services group with a presence across Spain and Portugal.

For international professionals

Operates an extensive network of over 50 offices across Spain, offering job opportunities in both major cities and smaller industrial hubs.
Provides a wide range of contract types, including temporary-to-permanent roles which are common entry points for international workers.
Covers diverse sectors such as logistics, healthcare, and administration, catering to various skill sets and experience levels.
Headquartered in A Coruña, the company has a strong presence in Galicia but maintains major operations in Madrid, Barcelona, and Valencia.

This job was published 3 months ago

Technical Assistance Service Manager

Nortempo

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Knowledge of Refrigeration and HVAC, Maintenance, or similar Vocational Training.
- 3 to 5 years of experience in SAT team management or related fields.
- Autonomy, diagnostic ability, and customer orientation.
- Ability to learn and participate in team coordination projects.
- Availability for on-call shifts (one shift every 4 weeks).
- Valid driver's license.
- Residency in the province of A Coruña.
- Incorporation as soon as possible.

The following are positively valued:

- Knowledge of the hospitality and food sectors, as well as refrigeration and HVAC installations.
- Proficiency in SAT management tools or ERPs.

Benefits

- Stability: permanent contract with the corresponding probationary period.
- Working hours from Monday to Thursday from 8:00 to 17:30 (two weeks) / Friday intensive morning shift and one week from 9:00 to 18:00.
- Remuneration: negotiable based on experience and merit (to be discussed in the interview).
- Training provided by the company.

If you meet the requirements and are interested in being part of a professional team, apply now!
We look forward to hearing from you!

Job Description

At Nortempo Selección, we are looking for a Technical Assistance Service Manager for a leading company in the installation and maintenance of commercial and industrial refrigeration and HVAC systems.

The selected person will be the key piece in the management and organization of the technical service, acting as the connection point between customers, the team of refrigeration technicians, the warehouse, and the planning area.

This is an excellent opportunity for a profile with administrative experience in technical services, customer service, construction, or spare parts, who wishes to grow progressively until assuming the full operational coordination of a SAT.

Location: in the surroundings of A Coruña.

Main functions:

Reception, registration and prioritization of customer breakdown notices.
Daily coordination of the SAT technicians' schedule, assignment of incidents, route planning, and knowledge of the status of each service.
Follow-up on repairs and technical actions, ensuring deadlines and the correct resolution of incidents.
Communication with customers, providing updated information on ongoing work.
Opening and closing of work orders, review of reports, times, and materials consumed.
Support in the organization of preventive maintenance, scheduled reviews, and maintenance contracts.
Supervision of completed work and reporting to management in case of critical incidents.
Coordination with the warehouse for the availability of spare parts and consumables.
Basic administrative support for the SAT: technical documentation, orders, reports, and internal communication.

View original advert (Spanish)

Desde Nortempo Selección, buscamos un/a Gestor/a de Servicio de Asistencia Técnica para una empresa referente en instalaciones y mantenimiento de sistemas de frío comercial, industrial y climatización.

La persona seleccionada será la pieza clave en la gestión y organización del servicio técnico, actuando como punto de conexión entre los clientes, el equipo de técnicos frigoristas, almacén y el área de planificación.

Es una excelente oportunidad para un perfil con experiencia administrativa en servicios técnicos, atención al cliente, obras o repuestos, que quiera crecer progresivamente hasta asumir la coordinación operativa completa de un SAT.

Ubicación: en los alrededores de A Coruña.

Funciones principales:

Recepción, registro y priorización de avisos de avería de clientes.
Coordinación diaria de la agenda de los/as técnicos/as SAT, asignación de incidencias, planificación de rutas y conocimiento del estado de cada servicio.
Seguimiento de reparaciones y actuaciones técnicas, asegurando los plazos y la correcta resolución de incidencias.
Interlocución con los/as cliente/as, ofreciendo información actualizada sobre los trabajos en curso.
Apertura y cierre de órdenes de trabajo, revisión de partes, tiempos y materiales consumidos.
Apoyo en la organización de mantenimientos preventivos, revisiones programadas y contratos de mantenimiento.
Supervisión de trabajos finalizados y reporte a gerencia en caso de incidencias críticas.
Coordinación con almacén para disponibilidad de repuestos y consumibles.
Soporte administrativo básico del SAT: documentación técnica, órdenes, partes y comunicación interna.