Games Room Operator - Santander
NOVOMATIC Spain·Santander, Spain
What they offer
Permanent contract
Per the ad.
What they ask for
Have the right to work in Spain
NOVOMATIC Spain doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Santander
No relocation package mentioned.
Pulled from the advert automatically — the full ad is what counts.
About the role
We are looking for a responsible, customer-oriented person to manage customer service and the proper operation of our games room, ensuring compliance with regulations and an excellent experience for our customers.
What you'll do
Customer service on the floor, resolving queries with professional and friendly treatment.
Access control and verification of legal requirements (age, identification, capacity).
Basic supervision of machines and reporting of incidents.
Cash management: payments, change and cash control.
Monitoring compliance with rules and acting on incidents.
Support with opening, closing and maintaining the order of the premises.
What you'll get
Permanent contract and competitive salary.
Initial and ongoing training.
Professional environment with a focus on safety.
Opportunities for internal growth.
Requirements
Experience in customer service (valuable in gaming, hospitality or retail).
Communication skills and ability to manage conflicts.
Basic handling of cash register and computer tools.
Availability for rotating shifts (including weekends).
Will be valued
Training in customer service.
Observation skills and ability to detect risky behaviours.
Teamwork and proactivity.
About the role
Buscamos una persona responsable y orientada al cliente para gestionar la atención y el correcto funcionamiento de nuestro salón de juego, garantizando el cumplimiento de la normativa y una experiencia excelente para nuestros clientes.
What you'll do
Atención al cliente en sala, resolviendo dudas con trato profesional y cercano.
Control de accesos y verificación de requisitos legales (edad, identificación, aforo).
Supervisión básica de máquinas y reporte de incidencias.
Gestión de caja: cobros, cambios y control de efectivo.
Vigilancia del cumplimiento de normas y actuación ante incidencias.
Apoyo en apertura, cierre y mantenimiento del orden del local.
What you'll get
Contrato indefinido y salario competitivo.
Formación inicial y continua.
Entorno profesional con enfoque en seguridad.
Posibilidades de crecimiento interno.
Requisitos
Experiencia en atención al cliente (valorable en juego, hostelería o retail).
Habilidades comunicativas y capacidad para gestionar conflictos.
Manejo básico de caja y herramientas informáticas.
Disponibilidad para turnos rotativos (incluidos fines de semana).
Se valorará
Formación en atención al cliente.
Capacidad de observación y detección de conductas de riesgo.
Trabajo en equipo y proactividad.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
About the company
NOVOMATIC Spain
Gaming and Entertainment