Palladium Hotel Group is a prominent Spanish multinational corporation specializing in the hospitality sector, with its global headquarters located in Ibiza. The group manages an extensive portfolio of luxury and lifestyle brands, including TRS Hotels, Grand Palladium Hotels & Resorts, BLESS Collection Hotels, and Only YOU Hotels, operating over 40 properties across Spain, Italy, and the Americas. With a workforce of thousands, it stands as one of the most significant players in the global tourism industry, known for its innovation in guest experiences and high-end service.

In Spain, Palladium maintains a robust presence with a diverse range of hotels in major urban centers like Madrid, Barcelona, Valencia, and Sevilla, as well as prime coastal destinations like Ibiza and Marbella. For international professionals, the company offers a gateway into the European luxury hospitality market, providing roles that span from corporate revenue management to specialized resort operations. The company's international outlook and multi-brand strategy make it an attractive employer for those seeking career growth within a globally recognized Spanish hospitality leader.

Founded in the late 1960s as Fiesta Hotels & Resorts by Abel Matutes Juan, the company began with properties in the Balearic Islands. It rebranded to Palladium Hotel Group in 2012 to better represent its diverse portfolio of luxury and upscale hotel brands.

For international professionals

Headquartered in Ibiza, offering unique career opportunities in one of the world's premier tourism hubs.
Operates a diverse portfolio of international brands including Hard Rock Hotels and BLESS, providing exposure to global luxury standards.
Offers a wide range of positions from corporate roles in Revenue Management and Finance to operational roles in high-end resorts.
Maintains a strong presence in major Spanish cities like Madrid, Barcelona, and Valencia, offering urban career paths alongside coastal resort roles.
Provides opportunities for internal mobility and professional development across its global network of properties.

This job was published a year ago

Hard Rock Hotel Marbella - Hotel General Manager

Palladium Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you want to live a professional experience to the beat of the rockiest music, join our team at Hard Rock Hotel Marbella! We are selecting a Hotel General Manager.

Your mission will be the planning, organization, coordination, and control of all hotel department activities, in order to achieve a specific profitability and a service delivery in accordance with the quality set by Palladium Hotel Group.

We believe that everyone has something unique to offer... Join the Palladium team and discover it!

Your main functions will be:

* Control the necessary personnel resources and ensure compliance with the budget and the staff established for each occupancy situation.
* Control and supervision of sales status, reservations, occupancy forecasts, average billing per stay, and contracting with TTOO and AAVV.
* Management, control, coordination, and supervision of all hotel departments (Reception, Housekeeping, Kitchen, Dining Room, Bar, Entertainment, Technical Services, etc.).
* Periodically monitor the hotel's cost control.
* Responsible for defining strategies to achieve extra income objectives in your business unit.
* Control food and beverage expenses in your business unit.
* Control energy expenses in your business unit.
* Control R&M and energy expenses in your business unit.
* Control of other expenses affecting the hotel's P&L.
* Weekly monitoring of the dashboards sent by controlling.
* Taking actions to achieve the proposed objectives.
* Planning and preparation of improvement plans.
* Monitoring quality audits and planning improvements, as well as monitoring external audits.
* Monitoring hotel occupancy and forecast.
* Periodically analyze customer satisfaction using the Reviewpro tool.
* Periodically monitor the NPS of your hotel.
* Creation and monitoring of satisfaction improvement plans.
* Review of customer comments and suggestions.
* Preparation of reports on customer satisfaction.
* Implementation of Company strategic guidelines and policies in your area of competence.
* Control of the personnel budget.
* Monitoring the BSI and taking actions to improve collaborator satisfaction.

What do we offer you?:

* You will have the opportunity to continue developing your professional career at Palladium Hotel Group, a Spanish company with an international presence in full expansion, which has been recognized for the fifth consecutive year as a Top Employer in Spain, Italy, Mexico, Dominican Republic, Brazil, and Jamaica.
* We offer a competitive salary policy, permanent contracting and job stability, as well as training plans so that you have possibilities for development and growth within the company at a national and international level.
* You will be part of a dynamic, multicultural team with a winning mentality and great professionals from the hotel sector, and you will stay up to date with new trends in your area and the sector.
* Additionally, you can enjoy access to discounts at group hotels and other associated companies through the PHG Benefits Club.

View original advert (Spanish)

Si quieres vivir una experiencia profesional al ritmo de la música más rockera, ¡únete a nuestro equipo en Hard Rock Hotel Marbella! Estamos seleccionando un/a Hotel General Manager.

Tu misión será la planificación, organización, coordinación y control de todas las actividades de los departamentos del hotel, en orden a obtener una rentabilidad determinada y una prestación de servicios acorde con la calidad fijada por Palladium Hotel Group.

Creemos que todas las personas tienen algo único que ofrecer... ¡Únete al equipo de Palladium y descúbrelo!

Tus funciones principales serán:

* Controlar los recursos necesarios del personal y velar por el cumplimiento de presupuesto y de la plantilla establecida para cada situación de ocupación.
* Control y supervisión de estados de ventas, reservas, previsiones de ocupación, facturación media por estancia, contratación con TTOO y AAVV.
* Gestión, control, coordinación y supervisión de todos los departamentos del hotel (Recepción, Pisos, Cocina, Comedor, Bar, Animación, SS.TT, etc).
* Realizar seguimiento periódicamente sobre el control de costes del hotel.
* Responsable de definir las estrategias para la consecución de los objetivos de ingresos extras en su unidad de negocio.
* Controlar el gasto de alimentos y bebidas de su unidad de negocio.
* Controlar el gasto de energéticos en su unidad de negocio.
* Controlar el gasto de RyM y energéticos en su unidad de negocio.
* Control de resto de gastos que afectan a la P&L del hotel.
* Seguimiento semanal de los cuadros de mandos mandado por controlling.
* Toma de acciones para la consecución de los objetivos propuestos.
* Planificación y elaboración de los planes de mejora.
* Seguimiento a las auditorias de calidad y planificación de mejoras, así como seguimiento de las auditorias externas.
* Seguimiento a las ocupaciones del hotel y forecast.
* Analizar puntualmente la satisfacción del cliente mediante la herramienta Reviewpro.
* Seguimiento puntual al NPS de su hotel.
* Creación y Seguimiento a los planes de mejora de satisfacción.
* Revisión de comentarios y sugerencias de los clientes.
* Elaboración de informes sobre la satisfacción de los clientes.
* Implementación de directrices y políticas estratégicas de la Compañía en su área de competencia.
* Control del presupuesto de personal.
* Seguimiento del BSI y toma de acciones para mejorar la satisfacción del colaborador.