Palladium Hotel Group is a prominent Spanish multinational corporation specializing in the hospitality sector, with its global headquarters located in Ibiza. The group manages an extensive portfolio of luxury and lifestyle brands, including TRS Hotels, Grand Palladium Hotels & Resorts, BLESS Collection Hotels, and Only YOU Hotels, operating over 40 properties across Spain, Italy, and the Americas. With a workforce of thousands, it stands as one of the most significant players in the global tourism industry, known for its innovation in guest experiences and high-end service.

In Spain, Palladium maintains a robust presence with a diverse range of hotels in major urban centers like Madrid, Barcelona, Valencia, and Sevilla, as well as prime coastal destinations like Ibiza and Marbella. For international professionals, the company offers a gateway into the European luxury hospitality market, providing roles that span from corporate revenue management to specialized resort operations. The company's international outlook and multi-brand strategy make it an attractive employer for those seeking career growth within a globally recognized Spanish hospitality leader.

Founded in the late 1960s as Fiesta Hotels & Resorts by Abel Matutes Juan, the company began with properties in the Balearic Islands. It rebranded to Palladium Hotel Group in 2012 to better represent its diverse portfolio of luxury and upscale hotel brands.

For international professionals

Headquartered in Ibiza, offering unique career opportunities in one of the world's premier tourism hubs.
Operates a diverse portfolio of international brands including Hard Rock Hotels and BLESS, providing exposure to global luxury standards.
Offers a wide range of positions from corporate roles in Revenue Management and Finance to operational roles in high-end resorts.
Maintains a strong presence in major Spanish cities like Madrid, Barcelona, and Valencia, offering urban career paths alongside coastal resort roles.
Provides opportunities for internal mobility and professional development across its global network of properties.

Receptionist

Palladium Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Only YOU Hotels, we are looking for professionals capable of pushing themselves, who serve as examples of commitment, motivation, and optimism, exciting the customer and contributing to success, guided by our values.

We are looking for flexible and versatile RECEPTIONISTS who enjoy teamwork, want to share their knowledge and experience with others, and seek stability. If you enjoy customer service and want to be fundamental in contributing to a unique customer experience... we are looking for you!

Your main functions will be:

* Handling customer complaints and claims and attempting to resolve them with the utmost diligence.
* Ensuring, within our possibilities, maximum customer satisfaction during their stay, in constant communication with the Guest Service department.
* Carrying out and complying with check-in and check-out schedules in coordination with the Housekeeping department.
* Having knowledge of the hotel facilities and the destination of Madrid to be able to properly inform the customer.
* Participating in periodic reception department meetings.
* Promoting internal communication and the use of communication channels established by the company (bulletin boards, suggestion boxes, meetings).
* Knowing and complying with established internal rules and, in any case, acting according to the instructions received from superiors and professional knowledge of the trade.

We value experience, but above all, attitude and the desire to work!

For our part, we offer the possibility of building a career with us and growing within the company, valuing responsibility.

View original advert (Spanish)

Desde Only YOU Hotels buscamos profesionales capaces de superarse a sí mismos, de ser ejemplos de compromiso, motivación y optimismo, logrando entusiasmar al cliente y contribuyendo al éxito, guiados por nuestros valores.

Buscamos RECEPCIONISTAS flexibles y polivalentes que disfruten del trabajo en equipo, que quieran compartir su conocimiento y experiencia con los demás y que busquen estabilidad. Si te gusta el trato con el cliente y ser fundamental para contribuir en la experiencia única del cliente... ¡Te estamos buscando!

Tus principales funciones serán;

* Atender las quejas y reclamaciones de los clientes y tratar de solucionarlos con la mayor diligencia.
* Asegurar, dentro de nuestras posibilidades, la máxima satisfacción del cliente durante su estancia, en constante comunicación con el departamento de Guest Service.
* Realización y cumplimiento de los horarios de check/in y check/out en coordinación con el departamento de Pisos.
* Tener conocimientos de las instalaciones del hotel y del destino de Madrid para poder informar de manera adecuada al cliente.
* Participar en reuniones periódicas de departamento de recepción.
* Promover la comunicación interna y el uso de los canales de comunicación establecidos por la empresa (tablones, buzón de sugerencias, reuniones).
* Conocer y cumplir las normas internas establecidas y, en cualquier caso, actuar conforme a las instrucciones recibidas de sus superiores y el conocimiento profesional del oficio.

Valoramos la experiencia, pero sobre ¡la actitud y ganas de trabajar!