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Customer Service Agent - Banking Sector

Prosegur·Zaragoza, Spain (Hybrid)·Customer Service & BPO

What they offer

  • €1,428 a month

    Gross, as stated in the ad.

  • Permanent contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Be near Zaragoza, Spain (Hybrid) for hybrid days

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 6 days ago
Read the full advert

About the role

At AVOS TECH, PROSEGUR's BPO line, we pride ourselves on being one of the 100 best companies to work for in Spain. Our commitment focuses on the well-being of our employees, their professional development, and creating an excellent work environment. 🌟

We are currently looking to bring 4 people into our team for a fundamental telephone customer service and back office role for a major banking entity.

If you are looking to join a stable project with great growth opportunities, this is your chance!

What you'll do

  • Phone support for the company's customers.
  • Administrative tasks: reviewing transfer files, as well as completing, replacing, or adding information in the event of errors.

What you'll get

  • Contract: Job stability with a permanent contract.
  • Salary: according to the Contact Center collective agreement (€1,428.30 gross per month + corresponding bonuses (holidays, night work, etc.)
  • Professional Development: We foster internal growth and will give you the opportunity to advance your career within PROSEGUR.
  • Excellent Work Environment: You will join a dynamic and collaborative team where a positive atmosphere is a top priority.
  • Schedule: Full-time, 39 hours per week. The schedule is distributed from Monday to Sunday, working two or three morning shifts (8 a.m.–4 p.m.) and one afternoon shift (4 p.m.–12 a.m.). One week you will work the weekend, and the following week you will enjoy two days off during the week. We also have a fixed afternoon shift from 4 p.m. to 12 a.m.
  • Hybrid work model: the week worked from Monday to Sunday is 100% remote, and the week worked from Monday to Friday is in-person at the office.
  • Workplace: The service will initially be provided from our offices located in Polígono Plaza. (We do not have company transportation).

Requirements

  • Experience in customer service roles or similar.
  • Verbal and written communication skills. Problem-solving ability and a proactive, service-oriented attitude.
  • Willingness to learn, commitment, and team spirit

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Prosegur

Prosegur

Security Services

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Spanish company
180000 employees

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