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Emergency Operators

On-site in Zaragoza·Full-time·Added 1 month ago (last checked 22 Oct)

Clece

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Our summary

Work mode: On-site, Zaragoza
Contract: Permanent contract, full-time hours
Hours: Rotating shifts, including nights · Includes weekends
Languages: French
Education: Upper secondary (Bachillerato)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Must hold a High School Diploma, Vocational Training (FP2), BUP, or equivalent qualification.
Typing speed of over 200 keystrokes per minute, knowledge of office software, databases, and spreadsheets, as well as internet and email skills.
Knowledge and experience with office software for word processing, databases, and spreadsheets, as well as internet and email management.

Nice to have

A Higher Degree in Emergency Coordination and Civil Protection or Health Emergencies will be valued.
B1 level of English or French.

Pay & benefits

What you'll get

Permanent contract
Other benefits: Care Network – emotional support service available every day of the year.

The role

We are currently looking to hire Emergency Operators for our service located in Zaragoza.

What you'll do

Receiving communications directed to the service through the available means.
Obtaining and managing the necessary information from the caller for the correct location, classification, and management of the incident.
Recording the information gathered from incoming calls.
Classifying the incident or emergency according to the existing procedures and priority levels.
Checking and validating locations using the geographic information system.
Verifying and validating the calls received to ensure the accuracy of the incident.
Informing the Coordinator of all incidents detected or occurring during the shift.

How you'll work

Full-Time Working Day
Schedule: Monday to Sunday, with statutory rest days, on rotating morning, afternoon, and night shifts.

About Clece

Clece is a Spanish facility services and social care company headquartered in Madrid. It is part of the Grupo ACS conglomerate and provides a wide range of services including building maintenance, cleaning, security, and home care assistance. With operations across Spain, Clece employs tens of thousands of workers, making it one of the largest facility services providers in the country.

Clece has a strong presence throughout Spain, with offices and service locations in nearly every region. The company is known for its focus on social services, particularly home care assistance (ayuda a domicilio), which is a major part of its operations. For international professionals, Clece offers opportunities in facility management, maintenance, and social care, though most roles require Spanish language proficiency and often involve direct interaction with local clients.

Industry: Facility Services
Founded: 1989
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Tenerife and 6 more
Website: clece.es

Good to know if you are moving

Clece is a Spanish company, so all operations and jobs are based in Spain, making it a direct option for those relocating to Spain.
The company has a strong focus on social services, particularly home care, which may require Spanish language skills and familiarity with local regulations.
Clece offers a wide range of roles from administrative to technical (electricians, bricklayers) and care positions, providing opportunities for various skill levels.
As a large employer, Clece has a structured HR process and often hires for public sector contracts, which may offer job stability.
For international professionals, roles are typically in Spanish, so fluency in Spanish is often a requirement.

All open roles at Clece