Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Administrative Assistant with English 11:00 to 20:00

Randstad España

This job was originally posted in Spanish and automatically translated to English.

Job Description

Are you passionate about user support, do you have a fluent level of English, and are you looking to make the leap to a major multinational in the technology sector? We are selecting professionals to join our team in a key international support service regarding European regulation for an important Public Body.

¿ Multichannel attention and direct support for international users.
¿ Rigorous documentation of operational processes and daily workflows.
¿ Periodic updating of technical manuals, operational guides, and knowledge bases.
¿ Registration, tracking, and resolution of incidents in the ticketing platform.

¿ Mandatory Requirements
¿ English Level: Verifiable B2 (spoken and written), as the service is conducted entirely in this language.
¿ Previous Experience: Demonstrable experience in user support or Helpdesk positions.
¿ Technical Tools: Knowledge of JIRA, Confluence, or other ticket management platforms.
¿ Office Tools: Fluent use of Microsoft 365 (M365) tools.
¿ General familiarity with ticketing systems and case tracking flows.

¿¿ Desirable Requirements
¿ Official ITIL certification.

- Immediate incorporation into a top-tier, dynamic international project within a leading large technological multinational.
- Excellent working environment working from our offices in A Coruña.
- Schedule from 11:00 to 20:00, Monday to Friday.
- With Saturday and Sunday shifts.

View original advert (Spanish)

¿Te apasiona la atención al usuario, tienes un nivel fluido de inglés y buscas dar el salto a una gran multinacional del sector tecnológico? Estamos seleccionando profesionales para incorporarse a nuestro equipo en un servicio internacional clave de soporte sobre regulación europea para un importante Organismo Público.

¿ Atención multicanal y soporte directo a usuarios internacionales.
¿ Documentación rigurosa de procesos operativos y flujos de trabajo cotidianos.
¿ Actualización periódica de manuales técnicos, guías operativas y bases de conocimiento.
¿ Registro, seguimiento y resolución de incidencias en la plataforma de ticketing.

¿ Requisitos Obligatorios
¿ Nivel de Inglés: B2 (hablado y escrito) contrastable, ya que el servicio se desarrolla completamente en este idioma.
¿ Experiencia previa: Experiencia demostrable en posiciones de soporte a usuarios o Helpdesk.
¿ Herramientas técnicas: Conocimientos en JIRA, Confluence u otras plataformas de gestión de tickets.
¿ Herramientas de ofimática: Manejo fluido de herramientas de Microsoft 365 (M365).
¿ Familiaridad general con sistemas de ticketing y flujos de seguimiento de casos.

¿¿ Requisitos Valorables
¿ Certificación oficial en ITIL.

- Incorporación inmediata a un proyecto internacional y dinámico de primer nivel dentro de
una gran multinacional tecnológica líder en el sector.
- Excelente ambiente laboral trabajando desde nuestras oficinas de A Coruña
- Horario de 11:00 a 20:00 de Lunes a Viernes
- Con turnos Sábados y Domingos