Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Specialist Logistics

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

As part of the Customer Service department, your main functions will be:

Direct attention and management of the assigned client portfolio, agilely resolving inquiries regarding services, rates, and quotes.

Daily tracking and monitoring of shipments (Track & Trace) at national and international levels through internal systems.

Proactive management, recording, and resolution of transport or delivery incidents to ensure maximum customer satisfaction.

Constant coordination with internal departments (Operations, Traffic, Warehouse) and the network of international correspondents.

Management and control of the necessary logistics documentation associated with the transport of goods.

Preparation of tracking reports and service quality control (compliance KPIs) for key clients.

Minimum education of a Higher Degree in International Trade, Transport and Logistics, Administration, or similar.

Previous experience of at least 1 or 2 years in customer service functions (Customer Service); experience working in transport, logistics, or freight forwarding companies is highly valued.

Upper-intermediate level of English (minimum B2), essential for daily communication with the international network and correspondents.

Proficiency in office tools, especially agility and intermediate handling of Excel.

Excellent communication skills, empathy, high customer orientation, and the ability to resolve incidents quickly.

Organized, proactive person, with stress tolerance and a strong team-working spirit.

Schedule to be defined, availability for split shifts.

View original advert (Spanish)

Formando parte del departamento de Customer Service / Atención al Cliente, tus funciones principales serán:

Atención y gestión directa de la cartera de clientes asignada, resolviendo de forma ágil consultas sobre servicios, tarifas y cotizaciones.

Seguimiento diario y monitorización de los envíos (Track & Trace) a nivel nacional e internacional a través de los sistemas internos.

Gestión, registro y resolución proactiva de incidencias en el transporte o entregas para garantizar la máxima satisfacción del cliente.

Coordinación constante con los departamentos internos (Operaciones, Tráfico, Almacén) y la red de corresponsales internacionales.

Gestión y control de la documentación logística necesaria asociada al transporte de las mercancías.

Elaboración de informes de seguimiento y control de calidad del servicio (KPIs de cumplimiento) para los clientes clave.

Formación mínima de Grado Superior en Comercio Internacional, Transporte y Logística, Administración o similar.

Experiencia previa de al menos 1 o 2 años en funciones de atención al cliente (Customer Service), valorándose muy positivamente haber trabajado en empresas de transporte, logística o transitarias.

Nivel de inglés intermedio-alto (mínimo B2), imprescindible para la comunicación diaria con la red internacional y corresponsales.

Dominio de herramientas ofimáticas, especialmente agilidad y manejo intermedio de Excel.

Excelentes habilidades de comunicación, empatía, alta orientación al cliente y capacidad para resolver incidencias con rapidez.