Roche is a global pioneer in pharmaceuticals and diagnostics, headquartered in Basel, Switzerland. As one of the world's largest biotech companies, it leads in oncology, immunology, and infectious diseases, while also being a frontrunner in in-vitro diagnostics and tissue-based cancer research. The company operates at a massive scale, employing approximately 100,000 people worldwide and investing heavily in research and development to advance personalized healthcare.

In Spain, Roche maintains a robust presence with its primary headquarters in Madrid and a significant global informatics and diagnostics hub in Sant Cugat del Vallès, Barcelona. The company is a major employer for international professionals, particularly within its digital and IT divisions where English is the primary language. Roche Spain is frequently recognized as a Top Employer, offering a multicultural environment, structured career paths, and a strong focus on innovation and sustainability.

Founded in 1896 by Fritz Hoffmann-La Roche in Basel, Switzerland, the company was one of the first to industrialize the production of vitamins. Over the last century, it has evolved into a global leader in biotechnology and diagnostics, acquiring Genentech in 2009 to solidify its position in oncology.

For international professionals

Roche operates a major Global IT Hub in Sant Cugat del Vallès (Barcelona), which serves as a central point for international tech talent.
The company is consistently certified as a Top Employer in Spain, offering competitive benefits and flexible work arrangements.
While local sales and clinical roles usually require Spanish, many global and technical positions in their Spanish hubs use English as the primary working language.
Roche Spain provides extensive professional development programs and has a strong commitment to diversity and inclusion within its workforce.

Field Application Specialist - Alicante/ Murcia

Roche

This job was originally posted in Spanish and automatically translated to English.

Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are committed not only to advancing diagnostic solutions that can help healthcare professionals make critical decisions for their patients' health, but also to improving the way these essential tools are integrated into healthcare systems worldwide at a lower cost while continuing to achieve the best possible results.

In more than 100 countries, we offer the industry's most comprehensive portfolio of in vitro diagnostic tests combined with clinical decision support, consulting, digital diagnostics, disease management, laboratory automation, and software solutions to provide integrated solutions to laboratories, clinicians, and healthcare systems.

The mission of this open position is to provide scientific/technical service for the systems and solutions installed at the customer site, ensuring maximum efficiency and effectiveness in each of the assigned activities: system configuration, customer training, user maintenance, troubleshooting, updates, and modifications. Additionally, the mission is to ensure that the service provided generates a competitive advantage, becoming the differentiating element of Roche's value proposition and thus achieving optimal levels of customer satisfaction.

Main responsibilities:

Responsible for the installation and configuration of analyzers in the customer's laboratory as agreed, in accordance with company requirements and standards.
Responsible for customer/user training on installed analyzers in accordance with company requirements and standards.
Attend to customers according to previously assigned responsibilities (predominantly laboratory head, section head, deputy, laboratory technician).
Establish and maintain an excellent level of communication, follow-up, and proactive collaboration with the customer, reporting updates on reagents and quality controls and implementing new protocols if necessary.
Provide scientific and technical information to customers.
Coordination with maintenance technicians to ensure that the installation is executed within the established timeframe.
Ensure optimal use of the instruments in the customer's laboratory and the installed solutions.
Manage compliance with corporate and divisional standards for installations, customer training, quality, application development, and follow-up of Roche products.
Implementation of annual action plans defined by the management of Roche Diagnostics and Customer Support within the installation activity.
Plan and coordinate installations, presentations, and product trials for customers with the sales network.
Support the Sales and Marketing team to optimize commercial operations by participating in the pre-sales, sales, and post-sales phases of commercial opportunities, maintaining the customer lifecycle.
Optimize and improve the installation, configuration, and user training process, ensuring sustainability and customer satisfaction using the digital tools provided by the company.

Required Profile

● Degree in the following Health Science disciplines:

○ Health Biology

○ Biomedicine

○ Biotechnology

● Specialization in molecular biology and/or pathological anatomy is valued

● Experience in customer relations and ideally working in laboratories is valued

● Fluent level of Spanish and English

● B1 driving license

● Geographic mobility within the national and international territory when required

● Flexible hours

● Residency in Alicante or the Region of Murcia

What we expect and what we offer you

We expect you to be a curious person, with autonomy and decision-making capacity, communication skills, who enjoys working in a team with good stakeholder management and a service vocation/orientation.

In return, we offer you the opportunity to participate in a dynamic work team, work with high-tech diagnostic systems, a hospital work environment in contact with healthcare sector customers, and above all, we offer you the chance to participate in a project where you will improve patients' lives.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

View original advert (Spanish)

The Position

Estamos comprometidos, no sólo con el avance de soluciones diagnósticas que puedan ayudar a los profesionales sanitarios a tomar decisiones críticas para la salud de sus pacientes, sino también con la mejora de la forma en que estas herramientas esenciales se integran en los sistemas sanitarios de todo el mundo a un coste menor y sin dejar de obtener los mejores resultados posibles.

En más de 100 países ofrecemos la cartera de pruebas de diagnóstico in vitro más completa del sector combinada con apoyo a la toma de decisiones clínicas, consultoría, diagnóstico digital, gestión de enfermedades, automatización de laboratorios y soluciones de software para proporcionar soluciones integradas a laboratorios, clínicos y sistemas sanitarios.

La misión de esta posición que abrimos es la de prestar un servicio científico / técnico a los sistemas y soluciones instalados en cliente garantizando la mayor eficiencia y eficacia en cada una de las actividades asignadas: configuración del sistema, formación a cliente, mantenimiento de usuario, resolución de dudas, actualizaciones y modificaciones. Además, la misión es asegurar que el servicio prestado genera una ventaja competitiva convirtiéndose en el elemento diferencial de la propuesta de valor de Roche consiguiendo así niveles óptimos de satisfacción del cliente.

Principales responsabilidades:

Responsable de la instalación y de la configuración de los analizadores en el laboratorio del cliente acordados conforme a los requisitos y los estándares de la compañía.
Responsable de la formación a cliente/usuario, de los analizadores instalados conforme a los requisitos y los estándares de la compañía.
Atiende a los clientes de acuerdo con responsabilidades previamente atribuidas (predominantemente jefe de laboratorio, jefe de sección, adjunto, técnico de laboratorio).
Establecer y mantener un excelente nivel de comunicación, seguimiento y colaboración proactiva con el cliente, informando de las actualizaciones de los reactivos y controles de calidad e implementando si es necesario nuevos protocolos.
Proporciona información científica y técnica a los clientes.
Coordinación con los técnicos de mantenimiento para garantizar que la instalación se ejecute en el plazo establecido.
Garantiza un uso óptimo de los instrumentos en el laboratorio del cliente y de las soluciones instaladas.
Gestionar el cumplimiento de los estándares corporativos y divisionales para instalaciones, formación y entrenamiento a clientes, calidad, desarrollo de aplicaciones y seguimiento a productos de Roche.
Implementación de los planes de acción anuales definidos por la dirección de Roche Diagnostics y de Customer Support dentro de la actividad de instalación.
Planificar y coordinar con la red de ventas las instalaciones, presentaciones y pruebas de productos a clientes.
Soporte al equipo de Ventas y Marketing para optimizar las operaciones comerciales participando en las fases de preventa, venta y postventa de las oportunidades comerciales manteniendo el ciclo de vida del cliente.
Optimizar y mejorar el proceso de instalación, configuración y formación al usuario garantizando la sostenibilidad y la satisfacción del cliente utilizando las herramientas digitales que provee la compañía.

Perfil requerido

● Grado en las siguientes disciplinas de Ciencias de la Salud:

○ Biología Sanitaria

○ Biomedicina

○ Biotecnología

● Valorable especialización en biología molecular y/o anatomía patológica

● Valorable experiencia en el trato con cliente e idealmente trabajo en laboratorios

● Nivel fluido de español e inglés

● Permiso de conducir B1

● Movilidad geográfica en el territorio nacional e internacional en las ocasiones que se requiera

● Flexibilidad horaria

● Residencia en Alicante o Región de Murcia

Qué esperamos y qué te ofrecemos

Esperamos que seas una persona curiosa, con autonomía y capacidad de decisión, con habilidades comunicativas, que disfrute trabajando en equipo con una buena gestión de interlocutores y con vocación / orientación de servicio.