Roche is a global pioneer in pharmaceuticals and diagnostics, headquartered in Basel, Switzerland. As one of the world's largest biotech companies, it leads in oncology, immunology, and infectious diseases, while also being a frontrunner in in-vitro diagnostics and tissue-based cancer research. The company operates at a massive scale, employing approximately 100,000 people worldwide and investing heavily in research and development to advance personalized healthcare.

In Spain, Roche maintains a robust presence with its primary headquarters in Madrid and a significant global informatics and diagnostics hub in Sant Cugat del Vallès, Barcelona. The company is a major employer for international professionals, particularly within its digital and IT divisions where English is the primary language. Roche Spain is frequently recognized as a Top Employer, offering a multicultural environment, structured career paths, and a strong focus on innovation and sustainability.

Founded in 1896 by Fritz Hoffmann-La Roche in Basel, Switzerland, the company was one of the first to industrialize the production of vitamins. Over the last century, it has evolved into a global leader in biotechnology and diagnostics, acquiring Genentech in 2009 to solidify its position in oncology.

For international professionals

Roche operates a major Global IT Hub in Sant Cugat del Vallès (Barcelona), which serves as a central point for international tech talent.
The company is consistently certified as a Top Employer in Spain, offering competitive benefits and flexible work arrangements.
While local sales and clinical roles usually require Spanish, many global and technical positions in their Spanish hubs use English as the primary working language.
Roche Spain provides extensive professional development programs and has a strong commitment to diversity and inclusion within its workforce.

Field Service Engineer-IT Valladolid. Temporary Position

Roche

This job was originally posted in Spanish and automatically translated to English.

Requirements

● Location: Castilla y León (preference Valladolid) ● Academic Background:

Degree in Technical or Higher Engineering, Bioengineering, Health Sciences, Computer Engineering, or related fields.

● Technical Knowledge:

Advanced IT skills, including hardware/software configuration, network management, and server maintenance
Technical knowledge of ASTM and HL7 protocols
Technical knowledge of SQL and inter-system databases
Technical knowledge of Windows Server operating systems
Technical knowledge of SaaS and IaaS
Foundations and knowledge of biology, and preferably diagnostic systems and serum area products.

● Language:

Fluent level of Spanish and English.

● Mobility:

B driving license.
Availability for geographical mobility within national and international territory

Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Mission

Provide high-quality scientific/technical service for the systems and solutions installed

at the customer site, focusing on the interoperability between our customers' systems and networks

and our products (Hardware and Software), ensuring that the customer's knowledge

aligns with our guides and recommendations detailed in the Operator Manual

of our software products.

Provide maximum efficiency and effectiveness in each of the assigned activities:

installations, preventive, corrective, and evolutionary maintenance and modifications, ensuring

that the service provided generates a competitive advantage, becoming a

differentiating element of Roche's value proposition, achieving optimal levels of customer

satisfaction.

Responsibilities

Solutions Operability:

Maintain an excellent level of operability in all assigned digital solutions through the correct execution of procedures planned for preventive, corrective, and evolutionary maintenance, installations, and modifications.
Install, test, maintain, and evolve digital solutions at our customers' sites.
Configure and customize applications to meet specific usage needs.
Diagnose hardware (IT) failures and escalate specialized problems when necessary.
Implement new protocols when necessary.
Train users in the handling and use of the solutions.
Participate in the design, maintenance, and evolution of laboratory workflows (Workflow).

Customer Communication and Collaboration:

Establish and maintain an excellent level of communication, follow-up, and proactive collaboration with customers.
Inform about software and/or digital solution updates.
Provide technical support and problem resolution to employees on a variety of technological issues.
Ensure an excellent customer experience.

Activity Reporting:

Report activities performed remotely or on-site in the CRM.
Ensure correct documentation of the technical characteristics of the customer installation and its update when required, according to the reporting quality standards defined by the organization.
Document processes and register tickets for work in progress.

Collaboration with the Commercial Area:

Work closely with the commercial team to address customer needs.
Support the sale of solutions and service offers.
Provide ongoing support for new implementations and updates of software, analytical products, and solutions.
Commercial customer loyalty.

Teamwork:

Ability to collaborate effectively with other team members.

Required Profile

● Location: Castilla y León (preference Valladolid)

● Academic Background:

Degree in Technical or Higher Engineering, Bioengineering, Health Sciences, Computer Engineering, or related fields.

● Technical Knowledge:

Advanced IT skills, including hardware/software configuration, network management, and server maintenance
Technical knowledge of ASTM and HL7 protocols
Technical knowledge of SQL and inter-system databases
Technical knowledge of Windows Server operating systems
Technical knowledge of SaaS and IaaS
Foundations and knowledge of biology, and preferably diagnostic systems and serum area products.

● Language:

Fluent level of Spanish and English.

● Mobility:

B driving license.
Availability for geographical mobility within national and international territory

Why join us?

At Roche, we know that behind every piece of data, every HL7 connection, and every configured server, there is a patient waiting for a diagnosis that can change their life. As an FSE-IT, you will not only resolve technical incidents; you will be the bridge connecting digital innovation with cutting-edge medicine in Castilla y León.

If you are passionate about technology, motivated by direct customer contact, and want your daily work to have a real and transcendent purpose, this is the place for you. Will you join the challenge of transforming the healthcare of the future? We want to meet you!

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

View original advert (Spanish)

The Position

Misión

Prestar un servicio científico/técnico de alta calidad a los sistemas y soluciones instalados

en el cliente, centrado en la interoperabilidad entre sistemas y redes de nuestros clientes

con nuestros productos (Hardware y Software) y garantizando que el conocimiento del

cliente se adecua a nuestras guías y recomendaciones recogidas en el manual de Operador

de nuestros productos de software.

Aportar la máxima eficiencia y eficacia en cada una de las actividades asignadas:

instalaciones, mantenimiento preventivo, correctivo, evolutivo y modificaciones, asegurando

que el servicio prestado genere una ventaja competitiva, convirtiéndose en un elemento

diferencial de la propuesta de valor de Roche, consiguiendo niveles óptimos de satisfacción

del cliente.

Responsabilidades

Operatividad de Soluciones:

Mantener un nivel de operatividad excelente en todas las soluciones digitales asignadas mediante una correcta ejecución de los procedimientos previstos para mantenimientos preventivos, correctivos, evolutivos, instalaciones y modificaciones.
Instalar, probar, mantener y evolucionar las soluciones digitales en nuestros clientes.
Configurar y personalizar los aplicativos para satisfacer las necesidades específicas de uso.
Diagnosticar fallos de hardware (IT) y escalar problemas especializados cuando sea necesario.
Implementar nuevos protocolos cuando sea necesario.
Capacitar a los usuarios en el manejo y uso de las soluciones.
Participar en el diseño, mantenimiento y evolución de los flujos de trabajo dentro de un laboratorio (Workflow).

Comunicaciones y Colaboración con el Cliente:

Establecer y mantener un excelente nivel de comunicación, seguimiento y colaboración proactiva con los clientes.
Informar sobre actualizaciones de software y/o de soluciones digitales.
Proveer soporte técnico y resolución de problemas a los empleados en una variedad de cuestiones tecnológicas.
Garantizar una excelente experiencia de cliente.

Reporte de Actividad:

Reportar las actividades realizadas de forma remota o in situ en el CRM.
Garantizar la correcta documentación de las características técnicas de la instalación en el cliente su actualización cuando se requiera, según los estándares de calidad de reporte definidos por la organización.
Documentar procesos y registrar tickets para trabajos en curso.

Colaboración con el Área Comercial:

Trabajar estrechamente con el equipo comercial para abordar las necesidades de los clientes.
Respaldar las ventas de soluciones y ofertas de servicio.
Proveer soporte continuo para nuevas implementaciones y actualizaciones de software y productos y soluciones analíticos.
Fidelización comercial del cliente.

Trabajo en Equipo:

Habilidad para colaborar de manera efectiva con otros miembros del equipo.

Perfil Requerido

● Ubicación: Castilla y León (preferencia Valladolid)

● Formación Académica:

Grado en Ingeniería Técnica o Superior, Bioingeniería, Ciencias de la Salud, Ingeniería Informática o campos relacionados.

● Conocimientos Técnicos:

Habilidades avanzadas en IT, incluyendo configuración de hardware/software, gestión de redes y mantenimiento de servidores
Conocimiento técnico en los protocolos ASTM y HL7
Conocimiento técnico de SQL y bases de datos intersistemas
Conocimiento técnico de sistemas operativos Windows Server
Conocimiento técnico de SaaS e IaaS
Bases y conocimientos de biología y preferentemente sistemas de diagnóstico y productos del área de suero.

● Idioma:

Nivel fluido de español e inglés.

● Movilidad:

Permiso de conducir B.
Disponibilidad para movilidad geográfica dentro del territorio nacional e internacional

¿Por qué unirte a nosotros?

En Roche, sabemos que detrás de cada dato, de cada conexión HL7 y de cada servidor configurado, hay un paciente esperando un diagnóstico que puede cambiar su vida. Como FSE-IT, no solo resolverás incidencias técnicas; serás el puente que conecta la innovación digital con la medicina de vanguardia en Castilla y León.

Si te apasiona la tecnología, te motiva el contacto directo con el cliente y quieres que tu trabajo diario tenga un propósito real y trascendente, este es tu lugar. ¿Te unes al reto de transformar la salud del futuro? ¡Queremos conocerte!