Field Service Engineer-IT Valladolid. Temporary Position

Provide a high-quality scientific/technical service to the installed systems

at the customer site, focusing on interoperability between systems and networks of our clients

with our products (Hardware and Software) and ensuring that the knowledge of the

customer aligns with our guides and recommendations included in the Operator's manual

of our software products.

Deliver maximum efficiency and effectiveness in each of the assigned activities:

installations, preventive, corrective, and evolutionary maintenance, and modifications, ensuring

that the service provided generates a competitive advantage, becoming a differentiating element

of the value proposition of Roche, achieving optimal levels of satisfaction

for the customer.

• Ability to collaborate effectively with other team members.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

• Maintain an excellent level of operability in all assigned digital solutions through the correct execution of the procedures established for preventive, corrective, evolutionary maintenance, installations, and modifications.
• Install, test, maintain, and evolve digital solutions at our customers' sites.
• Configure and customize applications to meet specific usage needs.
• Diagnose hardware failures (IT) and escalate specialized issues when necessary.
• Implement new protocols when necessary.
• Train users in the handling and use of the solutions.
• Participate in the design, maintenance, and evolution of workflows within a laboratory.

• Establish and maintain an excellent level of communication, follow-up, and proactive collaboration with customers.
• Report on software and/or digital solution updates.
• Provide technical support and problem-solving to employees on a variety of technological issues.
• Ensure an excellent customer experience.

• Report activities carried out remotely or on-site in the CRM.
• Ensure proper documentation of the technical characteristics of the installation and its update at the customer site when required, according to the quality standards for reporting defined by the organization.
• Document processes and log tickets for ongoing work.

• Work closely with the commercial team to address customer needs.
• Support the sales of solutions and service offerings.
• Provide ongoing support for new implementations and software updates, products, and analytical solutions.
• Customer loyalty.

● Location: Castile and León (Valladolid preferred)

● Academic Background:

• Degree in Technical or Higher Engineering, Bioengineering, Health Sciences, Computer Engineering, or related fields.

● Technical Knowledge:

• Advanced IT skills, including hardware/software configuration, network management, and server maintenance.
• Technical knowledge of ASTM and HL7 protocols.
• Technical knowledge of SQL and InterSystems databases.
• Technical knowledge of Windows Server operating systems.
• Technical knowledge of SaaS and IaaS.
• Knowledge of biology and preferably diagnostic systems and products in the serum work area.

● Language:

• Fluent in Spanish and English.

● Mobility:

• Driving license B.
• Availability for geographic mobility within the national and international territory.

At Roche, we know that behind every piece of data, every HL7 connection, and every configured server, there is a patient waiting for a diagnosis that can change their life. As an FSE-IT, you will not only resolve technical issues; you will be the bridge connecting digital innovation with cutting-edge medicine in Castile and León.

If you are passionate about technology, motivated by direct contact with customers, and want your daily work to have a real and transcendent purpose, this is your place. Will you join us in the challenge of transforming the future of healthcare? We want to meet you!

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Roche is an Equal Opportunity Employer.

Prestar un servicio científico/técnico de alta calidad a los sistemas y soluciones instalados

en el cliente, centrado en la interoperabilidad entre sistemas y redes de nuestros clientes

con nuestros productos (Hardware y Software) y garantizando que el conocimiento del

cliente se adecua a nuestras guías y recomendaciones recogidas en el manual de Operador

de nuestros productos de software.

Aportar la máxima eficiencia y eficacia en cada una de las actividades asignadas:

instalaciones, mantenimiento preventivo, correctivo, evolutivo y modificaciones, asegurando

que el servicio prestado genere una ventaja competitiva, convirtiéndose en un elemento

diferencial de la propuesta de valor de Roche, consiguiendo niveles óptimos de satisfacción

del cliente.

• Habilidad para colaborar de manera efectiva con otros miembros del equipo.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

• Mantener un nivel de operatividad excelente en todas las soluciones digitales asignadas mediante una correcta ejecución de los procedimientos previstos para mantenimientos preventivos, correctivos, evolutivos, instalaciones y modificaciones.
• Instalar, probar, mantener y evolucionar las soluciones digitales en nuestros clientes.
• Configurar y personalizar los aplicativos para satisfacer las necesidades específicas de uso.
• Diagnosticar fallos de hardware (IT) y escalar problemas especializados cuando sea necesario.
• Implementar nuevos protocolos cuando sea necesario.
• Capacitar a los usuarios en el manejo y uso de las soluciones.
• Participar en el diseño, mantenimiento y evolución de los flujos de trabajo dentro de un laboratorio (Workflow).

• Establecer y mantener un excelente nivel de comunicación, seguimiento y colaboración proactiva con los clientes.
• Informar sobre actualizaciones de software y/o de soluciones digitales.
• Proveer soporte técnico y resolución de problemas a los empleados en una variedad de cuestiones tecnológicas.
• Garantizar una excelente experiencia de cliente.

• Reportar las actividades realizadas de forma remota o in situ en el CRM.
• Garantizar la correcta documentación de las características técnicas de la instalación en el cliente su actualización cuando se requiera, según los estándares de calidad de reporte definidos por la organización.
• Documentar procesos y registrar tickets para trabajos en curso.

• Trabajar estrechamente con el equipo comercial para abordar las necesidades de los clientes.
• Respaldar las ventas de soluciones y ofertas de servicio.
• Proveer soporte continuo para nuevas implementaciones y actualizaciones de software y productos y soluciones analíticos.
• Fidelización comercial del cliente.

● Ubicación: Castilla y León (preferencia Valladolid)

● Formación Académica:

• Grado en Ingeniería Técnica o Superior, Bioingeniería, Ciencias de la Salud, Ingeniería Informática o campos relacionados.

● Conocimientos Técnicos:

• Habilidades avanzadas en IT, incluyendo configuración de hardware/software, gestión de redes y mantenimiento de servidores
• Conocimiento técnico en los protocolos ASTM y HL7
• Conocimiento técnico de SQL y bases de datos intersistemas
• Conocimiento técnico de sistemas operativos Windows Server
• Conocimiento técnico de SaaS e IaaS
• Bases y conocimientos de biología y preferentemente sistemas de diagnóstico y productos del área de suero.

● Idioma:

• Nivel fluido de español e inglés.

● Movilidad:

• Permiso de conducir B.
• Disponibilidad para movilidad geográfica dentro del territorio nacional e internacional

En Roche, sabemos que detrás de cada dato, de cada conexión HL7 y de cada servidor configurado, hay un paciente esperando un diagnóstico que puede cambiar su vida. Como FSE-IT, no solo resolverás incidencias técnicas; serás el puente que conecta la innovación digital con la medicina de vanguardia en Castilla y León.

Si te apasiona la tecnología, te motiva el contacto directo con el cliente y quieres que tu trabajo diario tenga un propósito real y trascendente, este es tu lugar. ¿Te unes al reto de transformar la salud del futuro? ¡Queremos conocerte!

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Roche is an Equal Opportunity Employer.