IT Field Service Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

• Maintain an excellent level of operability in all assigned digital solutions through the correct execution of the procedures established for preventive, corrective, evolutionary maintenance, installations, and modifications.
• Install, test, maintain, and evolve digital solutions at our customers' sites.
• Configure and customize applications to meet specific usage needs.
• Diagnose hardware failures (IT) and escalate specialized issues when necessary.
• Implement new protocols when necessary.
• Train users in the handling and use of the solutions.
• Participate in the design, maintenance, and evolution of workflows within a laboratory.
• Establish and maintain an excellent level of communication, follow-up, and proactive collaboration with customers.
• Report on software and/or digital solution updates.
• Provide technical support and problem-solving to employees on a variety of technological issues.
• Ensure an excellent customer experience.
• Report activities carried out remotely or on-site in the CRM.
• Ensure proper documentation of the technical characteristics of the installation and its update at the customer site when required, according to the quality standards for reporting defined by the organization.
• Document processes and log tickets for ongoing work.
• Work closely with the commercial team to address customer needs.
• Support the sales of solutions and service offerings.
• Provide ongoing support for new implementations and software updates, products, and analytical solutions.
• Customer loyalty.

Provide a high-quality scientific/technical service to the installed systems

at the customer site, focusing on interoperability between systems and networks of our clients

with our products (Hardware and Software) and ensuring that the knowledge of the

customer aligns with our guides and recommendations included in the Operator's manual

of our software products.

Deliver maximum efficiency and effectiveness in each of the assigned activities:

installations, preventive, corrective, and evolutionary maintenance, and modifications, ensuring

that the service provided generates a competitive advantage, becoming a differentiating element

of the value proposition of Roche, achieving optimal levels of satisfaction

for the customer.

● Location: Castile and León (Valladolid preferred)

● Academic Background:

• Degree in Technical or Higher Engineering, Bioengineering, Health Sciences, Computer Engineering, or related fields.

● Technical Knowledge

• Advanced IT skills, including hardware/software configuration, network management, and server maintenance.
• Technical knowledge of ASTM and HL7 protocols.
• Technical knowledge of SQL and InterSystems databases.
• Technical knowledge of Windows Server operating systems.
• Technical knowledge of SaaS and IaaS.
• Knowledge of biology and preferably diagnostic systems and products in the serum work area.

● Language

• Fluent in Spanish and English.

● Mobility:

• Driving license B.
• Availability for geographic mobility within the national and international territory.

At Roche, we know that behind every piece of data, every HL7 connection, and every configured server, there is a patient waiting for a diagnosis that can change their life. As an FSE-IT, you will not only resolve technical issues; you will be the bridge connecting digital innovation with cutting-edge medicine in Castile and León.

If you are passionate about technology, motivated by direct contact with customers, and want your daily work to have a real and transcendent purpose, this is your place. Will you join us in the challenge of transforming the future of healthcare? We want to meet you!