Telephone Agent (100%) Ribera de Loira

Sanitas

Madrid, SpainOn-siteCompetitiveAdded 12 days agoJunior · 1-1 yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishCrm Sales Customer service Billing Appointment setting

Need a visa? No sponsorship mentioned here. Browse visa jobs

Gestor/a Telefónico/a (100%) Ribera de Loira

Sanitas

·Madrid, Spain

Apply Now

Need a visa? No sponsorship mentioned here. Browse visa jobs

Madrid, SpainOn-siteCompetitiveAdded 12 days agoJunior · 1-1 yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishCrm Sales Customer service Billing Appointment setting

Sanitas

Healthcare

View company profile www.sanitas.es

Spanish company

11250 employees

Founded 1954

Sanitas is a leading healthcare and wellness company in Spain, providing a wide range of services including health insurance, hospitals, dental clinics, and elderly care homes. Founded in 1954 and now part of the international Bupa Group, it operates a vast network of medical centers and employs over 11,000 professionals across the country. The company is a dominant player in the Spanish private healthcare sector, known for its digital health innovation and comprehensive care models.

With its headquarters in Madrid and a massive footprint across every major Spanish city, Sanitas offers diverse opportunities for international professionals, particularly in medical, dental, and digital technology roles. While clinical roles require Spanish certification and language proficiency, the company's digital and corporate divisions frequently seek international talent for data science, AI, and project management positions. Sanitas is recognized for its commitment to diversity and its role as a key employer for those looking to build a career in the European healthcare industry.

Founded in 1954 by a group of Spanish doctors, Sanitas grew to become the leading private healthcare provider in Spain. In 1989, it became part of the British healthcare group Bupa, allowing it to expand its services and international reach while maintaining its strong Spanish identity.

For international professionals

Part of the Bupa Group, providing access to a global network of healthcare expertise and international mobility opportunities.
A pioneer in digital health in Spain, offering advanced telemedicine services and digital insurance products.
Operates four major hospitals, over 200 dental clinics, and more than 40 nursing homes across the Spanish territory.
Regularly hires for technical roles in Data Science and AI to support its ongoing digital transformation initiatives.
Clinical roles typically require the homologation of foreign degrees and professional registration in Spain.

Telephone Agent (100%) Ribera de Loira

Sanitas

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

We are looking for professionals with great enthusiasm and a passion for helping others and offering the best of themselves. 🎓Education: Intermediate/Higher Vocational Degree. 🌱Experience: Minimum of 1 year of experience in a similar position is valued. 🌍Languages: A good level of English is valued. 👉Other skills and knowledge: Organized and resourceful person.

Job Description

What will you do in the team?

Provide information and product advice according to parameters with the goal of attracting future patients, with a clear orientation toward the customer and results, as well as commercial relationship skills.

💙Making and receiving calls for the sale of products and services

💙 Personalized advice, detecting customer needs.

💙 Closing sales, managing sign-ups, renewals, or modifications.

💙 After-sales service: resolution of incidents, inquiries, and complaints.

💙 Customer loyalty and retention.

💙 Management and updating of data in internal tools (CRM).

💙 Following up on cases until their correct resolution.

💙 Meeting commercial objectives and quality standards.

💙 Scheduling appointments for private and corporate patients.

💙Management and preparation of proposals for companies.

💙 Reminder and confirmation of appointments for private and corporate clients.

💙 Billing for check-ups and services provided to companies.

💙 Control and review of billing.

💙 Monitoring and control of corporate payments.

💙 Resolution of incidents with patients and beneficiaries.

What do you need?

We are looking for professionals with great enthusiasm and a passion for helping others and offering the best of themselves.

🎓Education>:

Intermediate/Higher Vocational Degree.

🌱Experience>:

Minimum of 1 year of experience in a similar position is valued.
🌍Languages>:

A good level of English is valued.

👉Other skills and knowledge:

Organized and resourceful person.

Innovation, committed to you and customer help

At Sanitas, we welcome you with open arms. You will be part of an innovative team, committed to employees and focused on customer care and help. We offer a dynamic environment with opportunities for development and growth where people are our greatest value.

We are TopEmployers

We are #TopEmployers2026 in Spain! 🏆 This certification from Top Employers Spain recognizes our commitment to employee well-being, as well as the policies and procedures to care for every person who is part of Sanitas. And, most importantly, it drives us to keep improving!

View original advert (Spanish)

¿Qué harás en el equipo?

Información y asesoramiento de productos de acuerdo a los parámetros con objetivo de captar futuros pacientes, con clara orientación al cliente y a resultados, así como habilidades para las relaciones comerciales.

💙Emisión y recepción de llamadas para la venta de productos y servicios

💙 Asesoramiento personalizado, detectando las necesidades del cliente.

💙 Cierre de ventas, gestión de altas, renovaciones o modificaciones.

💙 Atención postventa: resolución de incidencias, consultas y reclamaciones.

💙 Fidelización y retención de clientes.

💙 Gestión y actualización de datos en herramientas internas (CRM).

💙 Seguimiento de casos hasta su correcta resolución.

💙 Cumplimiento de objetivos comerciales y estándares de calidad.

💙 Citación de pacientes privados y de empresas.

💙Gestión y elaboración de propuestas para empresas.

💙 Recordatorio y confirmación de citas a clientes privados y corporativos.

💙 Facturación de chequeos y servicios realizados a empresas.

💙 Control y revisión de la facturación.

💙 Seguimiento y control de pagos de empresas.

💙 Resolución de incidencias con pacientes y beneficiarios.

¿Qué necesitas?

Buscamos profesionales con muchas ganas y pasión por ayudar a los demás y ofrecer lo mejor de ellos mismos.

🎓Formación:

Grado Medio/Superior.

🌱Experiencia:

Valorable experiencia mínima de 1 año en puesto similar.
🌍Idiomas:

Valorable buen nivel de inglés.

👉Otras habilidades y conocimientos:

Persona organizada y resolutiva.

Innovación, comprometidos contigo y ayuda al cliente

En Sanitas te esperamos con los brazos abiertos. Formarás parte de un equipo innovador, comprometido con los/as empleados/as y con foco en el cuidado y ayuda al cliente. Ofrecemos un entorno dinámico, con oportunidades de desarrollo y crecimiento en donde las personas son nuestro mayor valor.