Qualifications

Additional Information

What do we have for you?

• Permanent contract and full-time schedule
• 23 vacation days
• Continuous training: technical, transversal, and language skills. We have access to certifications, training from the main Technological Partners, online platforms, and much more!
• Life and accident insurance
• Possibility to opt for our flexible remuneration (medical insurance, nursery vouchers, transport, meals, and training)
• Access to Privilege Club, where you will find interesting discounts on major brands
• Personalized and detailed onboarding. We accompany you at all times so that you feel #soprano from the very first moment.
• Office with spaces reserved for leisure. Work and fun combined!
• Comradeship and a good atmosphere; we keep the power of unity in mind.

And most importantly... You have the possibility to develop your professional career with us: Together we will create a personalized career plan. You will be trained, we will set goals, and we will carry out monitoring to ensure that we achieve them together. We listen to your priorities and fight for them.

Here your voice matters! Join us and be part of something more! 

The world is how we shape it

We commit to respecting diversity, creating an inclusive work environment and applying policies that favor inclusion and promote social and cultural respect regarding gender, age, functional ability, sexual orientation, and religion with equal opportunities.

Company Description

At Sopra Steria, we work to make the digital transformation of our clients possible, and to achieve this, we need to continue growing and adding value thanks to people like you.

Our employees agree on the great team and atmosphere we have at Sopra Steria. We are more than 46,000 people working in 25 countries, and our mission is to unite talent and technology, trying to help you find a place where you can develop your full potential.

Do you dare to create the future? Are you looking for a professional challenge where you can grow professionally?

We are looking to incorporate an Incident Manager profile into our team,

The selected person will join our flagship project in Public Administration, collaborating in the main infrastructure control center.

We are not looking for perfection, but we would like you to have...

- General technical knowledge of infrastructures and applications, allowing you to understand and lead CABs. These are meetings where the risks of infrastructure changes (such as communications, infrastructure, security, etc.) and application deployments in different environments are evaluated.

- Leadership and proactivity, to be able to follow up on tasks from other team members, ensuring their quality and delivery times.
- Management and coordination of major change calendars.
- Catalan.

Your day-to-day functions will be:

- Backup for the service manager
- Leadership of CABs'- Leadership of crisis situations for incident/change management.
- Coordination and updating of major change calendars presented to clients and providers
- Monitoring of process indicators
- Following up on team tasks and reporting to client managers
- Definition and monitoring of the implementation of management process tasks (incidents/changes/problems)

Job Description