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ACCOUNT EXECUTIVE Local Administrations - Murcia

Telefónica
Telefónica
Murcia, SpainOn-siteCompetitiveAdded 1 month agoPermanent

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ACCOUNT EXECUTIVE - AALL Murcia

Telefónica España

Do you want to join a leading company in the technology industry?
We know you are looking for a change...
And that's why, at Telefónica España, we offer you the opportunity to join our team.

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WORK LOCATION: Murcia

WHAT ARE WE LOOKING FOR?

People who are eager to give their all and make a difference. Passionate about innovation and cutting-edge technologies.

With this opportunity, you can dive into the exciting technological universe and be part of the change: a more connected, more human world, full of stories that transform lives.


Remember to attach your updated CV in PDF format.

MISSION

Perform personalized commercial management and customer service, in person and in a differentiating manner for the clients assigned to their portfolio, in accordance with the guidelines and commercial policy of TELEFONICA to achieve and fulfill the commercial objectives set semi-annually for said portfolio (based on revenue, new sales, satisfaction with commercial service, etc.) to achieve customer loyalty, replicating commercial best practices and in coordination with the rest of the areas that influence customer satisfaction to thus contribute to Telefónica's results.

Some of your functions will be:

  • 1.- You will manage the client portfolio to achieve the commercial objectives established for it, analyzing the client's situation (contracted services, agreed prices and discounts), detecting the needs and business opportunities latent in the client. You will carry out the design of the commercial strategy for the sale of products and services to clients, improving client knowledge through the creation of a power map, knowledge of the environment, as well as the real and potential business situation, to establish the visit/contact agenda in order to achieve the sales and revenue objectives set by management, increase the degree of satisfaction and at the same time build customer loyalty.
  • 2.- You will manage and coordinate the preparation of Proposals and Offers for clients and the presentation within the deadlines agreed with external and internal clients, supervising the information collected in them, as well as the technical-economic requirements (and administrative in the case of public tenders) and proposing the application of discounts that must be authorized by the different persons or bodies designated for this purpose. You will transfer the necessary information to each area involved in the process (engineering, billing, etc.) until the completion of the process (specifications, requirements, special conditions, etc.) or validation of the proposal (offer committee, Investments, etc.).
  • 3.- You will provide personalized attention to clients through periodic visits. You will centralize and unify the client's interaction with Movistar to handle matters under management and channel different issues toward the competent areas for their attention and resolution. You will follow up on these issues until they are resolved to the full satisfaction of the client. You will develop and propose action plans in collaboration with other areas to correct points of client dissatisfaction.
  • 4.- You will initiate the provision of services and equipment contracted by the client by registering orders in the information systems provided for this purpose, informing the competent areas involved in the supply of the client's acceptance and the details necessary for the correct provision and implementation of the service. You will propose, coordinate, and supervise compliance with the agreements and conditions established for the order in terms of provision deadlines, billing conditions, etc.
  • 5.- You will initiate the provision of services and equipment contracted by the client by registering orders in the information systems provided for this purpose, informing the competent areas involved in the supply of the client's acceptance and the details necessary for the correct provision and implementation of the service. Propose, coordinate and supervise compliance with the agreements and conditions established for the order in terms of provision deadlines, billing conditions, etc.
  • 6.- You will perform the necessary tasks to maintain detailed knowledge of the products and services offered by Telefónica and the group companies. To this end, you will attend training and self-training courses to have the detailed knowledge that allows you to advise the client on the most suitable products and services for each need.
  • 7.- You will stay informed about the news and modifications of the company's commercial strategies and policies through periodic individual or group meetings with superiors or bodies defined for this purpose.

DO YOU IDENTIFY? NOW IS THE TIME TO TAKE THE LEAP!

KNOWLEDGE AND SKILLS THAT ADD VALUE:

The following knowledge will be valued:

  • Products and services offered by the Telefónica group, especially in IT services and products (Cloud, Workplace, Security, Digital Business, etc.).
  • Telecommunications market and competition.
  • Knowledge of Public Administration processes and procedures.

DESIRED EXPERIENCE:

For this position, the following experience will be valued:

    • Minimum of 2 years in sales or consulting.
    • Relationship and customer service for Local Administration.

KEY COMPETENCIES:

  • Impact
  • Collaboration
  • Transformation
  • Growth

At Telefónica, we firmly believe that promoting diversity and inclusion is a great opportunity to connect talent, grow as a company and as a society. There is a place at Telefónica for all types of talent; above all, we seek diversity of talents. What is yours?

WHY TELEFÓNICA?

If you join Telefónica, you join one of the TOP TEN technology companies to work for in Spain and a team that continues to reinvent itself every day to be a leader in its sector.

At Telefónica España, we firmly believe that it is people like you who give meaning to technology and not the other way around. We want to make our world more human, connecting people's lives. And for this reason, we aim to digitalize the entire society, leaving no one behind.

Furthermore, we are one of the best employers:

  • Immersing yourself in innovative and challenging projects.

  • Boosting your professional development, through continuous training adapted to your needs and motivations.

  • We bet on the balance between professional and personal life. At Telefónica España, we promote flexibility, positioning ourselves as a benchmark in new ways of working, schedules, working days and reconciliation measures: you will be able to enjoy a hybrid work model.

  • We offer you a Permanent contract and very attractive remuneration.

  • Life insurance, pension plan and private medical insurance.

  • Inviting you to participate in our volunteer program.

It is necessary that you are familiar with our company's Responsible Business Principles. We seek reliable professionals with integrity, who are committed to ethical and transparent management, promoting a fairer and more sustainable social and environmental development.

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