Telefónica is one of the world's largest telecommunications providers, operating a vast network across Europe and Latin America. Headquartered in Madrid, the company provides a comprehensive suite of services including mobile and fixed connectivity, digital television, and advanced technology solutions such as cybersecurity, cloud computing, and IoT through its major brands like Movistar and O2.

As a Spanish multinational and a cornerstone of the IBEX 35, Telefónica is a primary destination for international professionals in Spain. The company maintains a massive corporate ecosystem that fosters innovation through its Telefónica Tech and Telefónica Global Technology divisions, offering a multicultural environment with significant opportunities for career progression in engineering, data science, and digital transformation.

Founded in 1924 as Compañía Telefónica Nacional de España (CTNE), it was originally a state-owned monopoly before being fully privatized in the 1990s. Since then, it has expanded aggressively into international markets, particularly in Latin America and Europe.

For international professionals

Telefónica is one of Spain's largest employers, providing high job stability and a structured corporate career path.
The company's global headquarters, 'Distrito Telefónica' in Madrid, is a massive campus featuring its own health centers, sports facilities, and diverse dining options.
They offer specialized 'Talentum' programs and internships that are highly accessible to international graduates and young professionals.
While Spanish is the primary language for local operations, English is frequently used within their global technology, cybersecurity, and strategy departments.
The company has a strong presence in multiple Spanish regions beyond Madrid, including major tech hubs in Barcelona and Logroño.

Tech_Microsoft 365 Security Operator (Vigo)

Telefónica

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

WHAT IS TELEFONICA TECH?

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We have a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we accompany our clients in their digital transformation.

We are a group of more than 6,200 brave people working daily from different parts of the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we look forward to meeting you!

www.telefonicatech.com
WHAT DO WE DO IN THE TEAM?
In the Security Cloud Services unit of Telefónica Cybersecurity & Cloud Tech, we handle the communication with major accounts on all matters associated with the Cybersecurity services offered by Telefónica Tech.
We translate our clients' security issues to our operational groups to provide a tailored response according to the client's needs.
We adapt the services provided by Telefónica Tech to the clients' needs by creating customized dashboards and reports that allow the CISO and security managers to track daily cybersecurity.
We advise clients' security departments on our services, experiences, and transversal vision of cybersecurity.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?
Your mission will be to provide operational support in the management and monitoring of Microsoft 365 environment security, ensuring the correct handling of incidents and the application of defined procedures.
Your day-to-day:

Monitoring security alerts in Microsoft 365 tools (Defender)
Management and resolution of incidents through ticketing tools (ServiceNow, etc.)
Basic analysis of alerts (phishing, malware, suspicious activity) following established procedures
Application of predefined corrective actions (quarantines, blocks, etc.)
Escalation of incidents to higher levels (N2/N3) when necessary
Operational support to users and technical teams regarding M365 security queries
Documentation of incidents and updating of procedures

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...
Experience
 0-2 years in IT support, security, or SOC roles
 Experience or interest in Microsoft 365 / Azure environments

Education
Technical training (Vocational Training, degree, or similar in IT)
 Microsoft SC-900 (Security Fundamentals)
 Microsoft SC-200 (Security Operations)

Technical Knowledge
Basic / operational level

Microsoft Defender for Office 365 (very important)
General knowledge of:

Microsoft Defender (unified portal)
Exchange Online Protection
Basic Windows / Endpoint

Basic security concepts:

phishing
malware
DLP (at a conceptual level)

Use of ticketing tools:

ServiceNow, Service Manager, or others

To perform the role, the skills that would fit the team and the project would be:
 Proactivity
 Ability to follow procedures (runbooks)
 Organization and documentation
 Teamwork
 Good user relations (operational level)

LANGUAGES

Required: English level A2, Cambridge KET, or pre-intermediate.
Valued: English level B2, Cambridge First, or intermediate.

WHAT DO WE OFFER?

• Work-life balance measures and flexible scheduling.
• Continuous training and certifications.
• Hybrid remote work model.
• Attractive social benefits package.
• Excellent dynamic and multidisciplinary work environment.
• Volunteering programs.

#SomosDiversos #Fomentamosigualdad
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

View original advert (Spanish)

¿QUÉ ES TELEFONICA TECH?

Telefónica Tech es la compañía líder en trasformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital.

Somos un grupo de más de 6200 personas valientes que trabajamos a diario desde distintos puntos del mundo para alcanzar la excelencia, a través de un liderazgo basado en la transparencia y en el espírItu de equipo. Si te identificas con nuestros pilares, ¡estamos deseando conocerte!

www.telefonicatech.com
¿QUÉ HACEMOS EN EL EQUIPO?
En la unidad de Security Cloud Services de Telefónica Cybersecurity & Cloud Tech llevamos la interlocución con grandes cuentas de todos los temas asociados a los servicios de Ciberseguridad que ofrece Telefónica Tech.
Trasladamos las problemáticas de seguridad de nuestros clientes, a nuestros grupos operativos para conseguir dar una respuesta a medida y acorde a las necesidades del cliente.
Adaptamos los servicios que presta Telefónica Tech a las necesidades de los clientes elaborando cuadros de mando e informes a medida que permitan seguir el día a día de la ciberseguridad al CISO y gerentes de seguridad.
Asesoramos a los departamentos de seguridad de los clientes sobre nuestros servicios, experiencias y visión transversal de la ciberseguridad.

¿CÓMO SERÁ TU DÍA A DÍA?
Tu misión será dar soporte operativo en la gestión y monitorización de la seguridad de entornos Microsoft 365, asegurando la correcta atención de incidencias y la aplicación de procedimientos definidos.
Tu día a día:

Monitorización de alertas de seguridad en herramientas Microsoft 365 (Defender)
Gestión y resolución de incidencias a través de herramientas de ticketing (ServiceNow, etc.)
Análisis básico de alertas (phishing, malware, actividad sospechosa) siguiendo procedimientos establecidos
Aplicación de acciones correctivas predefinidas (cuarentenas, bloqueos, etc.)
Escalado de incidencias a niveles superiores (N2/N3) cuando sea necesario
Soporte operativo a usuarios y equipos técnicos en dudas relacionadas con seguridad M365
Documentación de incidencias y actualización de procedimientos

Y PARA ELLO, CREEMOS QUE SERÍA IDEAL QUE CONTARAS CON...
Experiencia
 0-2 años en roles de soporte IT, seguridad o SOC
 Experiencia o interés en entornos Microsoft 365 / Azure

Formación
Formación técnica (FP, grado o similar en IT)
 Microsoft SC-900 (Security Fundamentals)
 Microsoft SC-200 (Security Operations)

Conocimientos técnicos
Nivel básico / operativo

Microsoft Defender for Office 365 (muy importante)
Conocimientos generales de:

Microsoft Defender (portal unificado)
Exchange Online Protection
Windows / Endpoint básico

Conceptos básicos de seguridad:

phishing
malware
DLP (a nivel conceptual)

Uso de herramientas de ticketing:

ServiceNow, Service Manager u otras

Para desempeñar el rol, las skills que encajarían con el equipo y el proyecto serían:
 Proactividad
 Capacidad de seguir procedimientos (runbooks)
 Organización y documentación
 Trabajo en equipo
 Buen trato con usuarios (nivel operativo)

IDIOMAS

Necesario: nivel inglés A2, Cambridge KET o preintermedio.
Valorable: nivel inglés B2, Cambridge First o intermedio.

¿QUÉ OFRECEMOS?

• Medidas de conciliación y flexibilidad horaria.
• Formación continua y certificaciones.
• Modelo híbrido de teletrabajo.
• Atractivo paquete de beneficios sociales.
• Excelente ambiente de trabajo dinámico y multidisciplinar.
• Programas de voluntariado.

#SomosDiversos #Fomentamosigualdad
Estamos convencidos/as de que los equipos diversos e inclusivos son más innovadores, transformadores y consiguen mejores resultados.
Por ello promovemos y garantizamos la inclusión de todas las personas sin importar género, edad, orientación e identidad sexual, cultura, discapacidad o cualquier otra condición