Ucademy is a Spanish EdTech startup specializing in online preparation for competitive examinations, such as university entrance exams (Selectividad) and civil service exams (Oposiciones). Founded in Madrid, the company leverages data and technology to provide personalized learning paths, aiming to modernize traditional academy models through a digital-first approach.

Headquartered in Madrid, Ucademy offers a dynamic startup environment with a focus on growth and innovation in the education sector. While many of their academic roles are specific to the Spanish and Portuguese educational systems, their corporate, marketing, and technology teams provide opportunities for international professionals looking to work in a fast-paced, scaling EdTech environment in Spain.

Ucademy was founded in 2021 in Madrid with the goal of digitizing the preparation for competitive exams. It has quickly grown to become a significant player in the Spanish EdTech space, recently expanding its offerings to include international markets like Portugal.

For international professionals

Headquartered in Madrid, providing a central location for professionals in Spain's capital.
Actively expanding into international markets, including Portugal, creating opportunities for multilingual talent.
Focuses on the EdTech sector, combining education with data-driven technology and personalized learning.
Offers a variety of roles beyond teaching, including growth marketing, creative strategy, and operations.

This job was published 4 months ago

Customer Care & Student Success Specialist | Vocational Training

Ucademy

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

📍 Madrid (on-site with 1 day of remote work per week)

💰 €21,000 gross per year + benefits package (health insurance, flexible compensation, and Wellhub)

🕒 Full-time 40 hours per week

⏰ Standard schedule Monday to Friday from 09:30 to 18:30, with a lunch break from 14:00 to 15:00

🔄 Schedule flexibility for arrival and departure of ±30 minutes

HELLO ROCKSTAR!!

We are looking for the future Student Success Specialist who wants to join a team that dreams of changing the way people learn.

The education sector remains anchored in the past and is not leveraging the power of technology to maximize the opportunities for every student. That's where we come in.

At Explora FP by Ucademy, we accompany thousands of students who have decided to bet on their professional future through Vocational Training. And we want each of them to feel that they have someone by their side throughout the entire journey.

That's why we are looking for a person with energy, empathy, and a desire to build something great.

THIS WILL NOT BE A NORMAL JOB

If you are looking for a routine job where every day is the same as the last, this probably isn't the place for you.

If you enjoy helping people, solving problems, proposing improvements, learning quickly, and being part of a growing project, you will enjoy it here.

For us, entrepreneurship is a lifestyle. We like to move fast, experiment, learn from mistakes, and celebrate every one of our students' achievements as if it were our own.

We aren't looking for someone to answer tickets.

We are looking for the person who will become the point of reference for our students during one of the most important stages of their professional life.

Your job will not be solely to resolve doubts. It will be to ensure our students go further than they thought possible.

YOUR MISSION

You will manage a portfolio of students, accompanying them from their enrollment until the completion of their studies.

Every year we accompany thousands of students in one of the most important moments of their professional life. Your work will have a direct impact on their motivation, their academic progress, and their chances of achieving their goals.

Your day-to-day will combine:

Management of onboarding and the first few weeks of experience.
Proactive student follow-up.
Resolution of academic and administrative doubts and incidents.
Support and guidance calls.
Coordination with faculty and internal teams.
Detection of at-risk students and activation of follow-up plans.
Collection and analysis of feedback to improve the student experience.
Monitoring indicators such as NPS, satisfaction, engagement, and academic progression.

You will be a key piece in how we experience excellence in the student experience.

HOW WILL YOU KNOW YOU ARE SUCCEEDING?

Students successfully complete their onboarding.
Students feel supported and positively value the experience received.
You detect and resolve risk situations before they become problems.
You propose improvements that have a real impact on the student experience.
You contribute to improving metrics such as NPS, satisfaction, engagement, and retention.

WHAT WE EXPECT FROM YOU

At least 1 year of experience in customer service, academic support, guidance, consulting, or similar roles.
Excellent oral and written communication skills.
Empathy and student-orientation.
Emotional intelligence to manage complex conversations.
Organization and prioritization skills.
Continuous improvement mindset.
Proactivity to anticipate problems and seek solutions.

WE WILL LOVE IT IF YOU ALSO...

Have completed Vocational Training.
Know firsthand what the experience of studying a Vocational Training program is like.
Have experience in online or hybrid training.
Have worked in academic support, mentoring, or educational coaching.
Have experience using CRM.
Have worked in Customer Success or Student Success environments.
Are familiar with the Vocational Training sector.
Feel comfortable interpreting metrics and making data-driven decisions.

THIS POSITION IS FOR YOU IF...

✅ You enjoy helping people.

✅ You like solving problems.

✅ You feel comfortable talking on the phone and managing complex conversations.

✅ You like following up and taking care of the details.

✅ You care about the experience of the person on the other end.

✅ You are motivated to be part of an ambitious project.

✅ You enjoy proposing improvements and building processes.

PROBABLY NOT FOR YOU IF...

❌ You seek repetitive and highly structured tasks.

❌ You are uncomfortable managing difficult situations.

❌ You prefer to work isolated from the rest of the team.

❌ You do not enjoy talking to people for a large part of your day.

❌ You seek an environment where everything is defined and never changes.

REQUIREMENTS

Availability to work full-time.
Availability to work on-site in Madrid.

We like sharing an office, learning together, and building a team. We work on-site from Monday to Friday and enjoy 1 day of remote work per week (usually Wednesdays), except for specific business or team needs.

And one more thing: attitude is non-negotiable.

We are looking for people with drive, energy, curiosity, a sense of responsibility, and the ability to adapt to dynamic environments where priorities evolve quickly.

WHAT WE OFFER 🥁

Accelerated personal and professional development.
Real opportunities for professional growth within a company in full expansion.
Trust and autonomy from day one to make decisions and improve the student experience.
Freedom to propose, create, and improve processes.
Real impact from day one.
Private health insurance 🚑.
Flexible compensation program so you can optimize part of your salary according to your needs.
Access to Wellhub, with thousands of gyms, sports centers, and wellness options.
1 day of remote work per week (usually Wednesdays).
Greater remote work flexibility during special periods such as summer and Christmas.
A team with immense talent and a desire to build something great.
And many other things you will discover when you become part of the jungle.

If you've made it this far and imagined yourself accompanying our students, we should probably meet.

We are already looking forward to it.

Shall we talk?

Ciao Pescao 🚀💙

View original advert (Spanish)

📍 Madrid (presencial con 1 día de teletrabajo a la semana)

💰 21.000 € brutos anuales + paquete de beneficios (seguro médico, retribución flexible y Wellhub)

🕒 Jornada completa 40 horas semanales

⏰ Horario habitual de lunes a viernes de 09:30 a 18:30h, con una hora para comer de 14:00 a 15:00 h

🔄 Flexibilidad horaria de entrada y salida de ±30 minutos

HOLA CRACK!!

Estamos buscando al futuro Student Success Specialist que quiera unirse a un equipo que sueña con cambiar la manera en la que las personas aprendemos.

El sector educativo sigue anclado al pasado y no está aprovechando el poder de la tecnología para maximizar las oportunidades de cada estudiante. Ahí es donde entramos nosotros.

En Explora FP by Ucademy acompañamos a miles de estudiantes que han decidido apostar por su futuro profesional a través de la Formación Profesional. Y queremos que cada uno de ellos sienta que tiene a alguien a su lado durante todo el camino.

Por eso buscamos una persona con energía, empatía y ganas de construir algo grande.

NO SERÁ UN TRABAJO NORMAL

Si buscas un trabajo rutinario donde cada día sea igual al anterior, probablemente este no sea tu sitio.

Si te gusta ayudar a las personas, resolver problemas, proponer mejoras, aprender rápido y formar parte de un proyecto en crecimiento, aquí vas a disfrutar.

Para nosotros, el emprendimiento es un estilo de vida. Nos gusta movernos rápido, experimentar, aprender de los errores y celebrar cada logro de nuestros estudiantes como si fuera nuestro.

No buscamos a alguien para responder tickets.

Buscamos a la persona que se convierta en la referencia de nuestros estudiantes durante una de las etapas más importantes de su vida profesional.

Tu trabajo no será únicamente resolver dudas. Será conseguir que nuestros estudiantes lleguen más lejos de lo que pensaban posible.

TU MISIÓN

Gestionarás una cartera de estudiantes acompañándoles desde su matriculación hasta la finalización de sus estudios.

Cada año acompañamos a miles de estudiantes en uno de los momentos más importantes de su vida profesional. Tu trabajo tendrá un impacto directo en su motivación, su progreso académico y sus posibilidades de alcanzar sus objetivos.

Tu día a día combinará:

Gestión del onboarding y primeras semanas de experiencia.
Seguimiento proactivo de estudiantes.
Resolución de dudas e incidencias académicas y administrativas.
Llamadas de acompañamiento y orientación.
Coordinación con profesorado y equipos internos.
Detección de estudiantes en riesgo y activación de planes de seguimiento.
Recogida y análisis de feedback para mejorar la experiencia de estudiante.
Seguimiento de indicadores como NPS, satisfacción, engagement y progresión académica.

Serás una pieza clave en cómo vivimos la excelencia en la experiencia de estudiante.

¿CÓMO SABRÁS QUE ESTÁS TENIENDO ÉXITO?

Los estudiantes completan su onboarding con éxito.
Los estudiantes se sienten acompañados y valoran positivamente la experiencia recibida.
Detectas y resuelves situaciones de riesgo antes de que se conviertan en problemas.
Propones mejoras que tienen impacto real en la experiencia de estudiante.
Contribuyes a mejorar métricas como NPS, satisfacción, engagement y permanencia.

LO QUE ESPERAMOS DE TI

Al menos 1 año de experiencia en atención al cliente, acompañamiento académico, orientación, consultoría o funciones similares.
Excelente capacidad de comunicación oral y escrita.
Empatía y orientación al estudiante.
Inteligencia emocional para gestionar conversaciones complejas.
Capacidad de organización y priorización.
Mentalidad de mejora continua.
Proactividad para anticiparte a los problemas y buscar soluciones.

NOS ENCANTARÁ SI ADEMÁS...

Has cursado una Formación Profesional.
Conoces de primera mano cómo es la experiencia de estudiar una FP.
Tienes experiencia en formación online o híbrida.
Has trabajado en acompañamiento académico, mentoring o coaching educativo.
Tienes experiencia utilizando CRM.
Has trabajado en entornos de Customer Success o Student Success.
Conoces el sector de la Formación Profesional.
Te sientes cómodo interpretando métricas y tomando decisiones basadas en datos.

ESTE PUESTO ES PARA TI SI...

✅ Disfrutas ayudando a las personas.

✅ Te gusta resolver problemas.

✅ Te sientes cómodo hablando por teléfono y gestionando conversaciones complejas.

✅ Te gusta hacer seguimiento y cuidar los detalles.

✅ Te importa la experiencia de quien está al otro lado.

✅ Te motiva formar parte de un proyecto con ambición.

✅ Disfrutas proponiendo mejoras y construyendo procesos.

PROBABLEMENTE NO ES PARA TI SI...

❌ Buscas tareas repetitivas y muy estructuradas.

❌ Te incomoda gestionar situaciones difíciles.

❌ Prefieres trabajar aislado del resto del equipo.

❌ No disfrutas hablando con personas durante gran parte de tu jornada.

❌ Buscas un entorno donde todo esté definido y nunca cambie.

REQUISITOS

Disponibilidad para trabajar a jornada completa.
Disponibilidad para trabajar presencialmente en Madrid.

Nos gusta compartir oficina, aprender juntos y construir equipo. Trabajamos presencialmente de lunes a viernes y disfrutamos de 1 día de teletrabajo a la semana (habitualmente los miércoles), salvo necesidades puntuales de negocio o equipo.

Y una cosa más: la actitud no es negociable.

Buscamos personas con ganas, energía, curiosidad, sentido de la responsabilidad y capacidad para adaptarse a entornos dinámicos donde las prioridades evolucionan rápidamente.

LO QUE OFRECEMOS 🥁

Desarrollo personal y profesional acelerado.
Oportunidades reales de crecimiento profesional dentro de una compañía en pleno proceso de expansión.
Confianza y autonomía desde el primer día para tomar decisiones y mejorar la experiencia de estudiante.
Libertad para proponer, crear y mejorar procesos.
Impacto real desde el primer día.
Seguro médico privado 🚑.
Programa de retribución flexible para que puedas optimizar parte de tu salario según tus necesidades.
Acceso a Wellhub, con miles de gimnasios, centros deportivos y opciones de bienestar.
1 día de teletrabajo a la semana (habitualmente los miércoles).
Mayor flexibilidad de teletrabajo durante periodos especiales como verano y Navidad.
Un equipo con muchísimo talento y ganas de construir algo grande.
Y muchas otras cosas que descubrirás cuando formes parte de la jungla.