UNIR (Universidad Internacional de La Rioja) is a leading private online university that specializes in distance learning for higher education. As part of the Proeduca group, it serves tens of thousands of students across Spain and Latin America, offering a vast catalog of accredited undergraduate and postgraduate degrees in various fields including law, business, and education.

Headquartered in Logroño with a major corporate presence in Madrid, UNIR is a key employer for academic professionals, digital marketing specialists, and EdTech experts. The university is particularly attractive to international hires due to its global reach and the increasing demand for multilingual academic coordinators and professors with international research backgrounds.

Founded in 2008 in Logroño, UNIR was established to provide accessible online higher education. It has since grown into one of the largest online universities in the Spanish-speaking world and is the flagship institution of the Proeduca Altus group.

For international professionals

Operates on a 100% online education model, which often translates to flexible or hybrid work arrangements for corporate and academic staff.
The university is a major player in the Spanish-speaking world, providing opportunities for professionals to work on projects spanning Spain, Mexico, Colombia, and Peru.
Frequently recruits ANECA-accredited faculty and researchers, making it a viable path for international academics looking to enter the Spanish university system.
Main offices are located in Logroño (La Rioja) and Madrid, offering options for those preferring either a smaller city with a high quality of life or a major European capital.

Customer Service Administrator

UNIR

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🎓 At UNIR, the International University of La Rioja, we work every day to offer the best educational experience to thousands of students. To continue growing and reinforce our commitment to service excellence, we are looking to incorporate administrative professionals who want to be part of a dynamic, collaborative, and people-oriented team.

🔍 What will your role be?

Your mission will be to contribute to the smooth functioning of administrative processes, ensuring close, effective, and professional attention.

Education and experience

University Degree or Higher Vocational Training Certificate.
Previous experience in administrative tasks.
Good command of digital and office tools.

Responsibilities:

Handle customer inquiries and requests through different channels (telephone, email, and digital platforms).
Ensure a close, professional, and customer satisfaction-oriented service experience.
Prepare reports and supporting documentation for various departments.
Manage the entry and updating of data in corporate systems.
Coordinate with different departments to ensure an agile and effective response to customer needs.
Detect recurring customer needs and propose improvement actions.

💼 What do we offer you?

At UNIR, we want you to grow professionally and personally. Therefore, we offer you:

🌱 A dynamic, close team with an exceptional working environment
🔒 Job stability and development within the organization
🏠 Hybrid model: on-site and remote work
🎁 Discount portal and an attractive vacation package
🎓 Up to an 80% discount on UNIR training programs
🌴26 working days of vacation + 4 personal days + 16 hours annual leave bank.

The EDUCATIVO Group is firmly committed to equal opportunity and diversity, thereby creating an environment free from all discrimination.

#LI-ET1

View original advert (Spanish)

🎓 En UNIR, la Universidad Internacional de La Rioja, trabajamos cada día para ofrecer la mejor experiencia educativa a miles de estudiantes. Para seguir creciendo y reforzar nuestro compromiso con la excelencia en el servicio, buscamos incorporar profesionales administrativos que quieran formar parte de un equipo dinámico, colaborativo y orientado a las personas.

🔍 ¿Qué rol tendrás?

Tu misión será contribuir al buen funcionamiento de los procesos administrativos, garantizando una atención cercana, eficaz y profesional.

Formación y experiencia

Grado Universitario o Ciclo Formativo Superior.
Experiencia previa en tareas administrativas.
Buen manejo de herramientas digitales y ofimáticas.

Funciones:

Atender consultas y solicitudes de clientes a través de diferentes canales (teléfono, correo electrónico y plataformas digitales).
Garantizar una experiencia de atención cercana, profesional y orientada a la satisfacción del cliente.
Elaborar informes, reportes y documentación de apoyo para distintos departamentos.
Gestionar la introducción y actualización de datos en los sistemas corporativos.
Coordinarse con diferentes departamentos para asegurar una respuesta ágil y eficaz a las necesidades de los clientes.
Detectar necesidades recurrentes de los clientes y proponer acciones de mejora.

💼 ¿Qué te ofrecemos?

En UNIR queremos que crezcas profesional y personalmente. Por eso te ofrecemos:

🌱 Un equipo dinámico, cercano y con un ambiente de trabajo excepcional
🔒 Estabilidad laboral y desarrollo dentro de la organización
🏠 Modelo híbrido: trabajo presencial y remoto
🎁 Portal de descuentos y un atractivo paquete vacacional
🎓 Hasta un 80% de descuento en programas formativos de UNIR
🌴26 días laborables de vacaciones+ 4 días de asuntos propios + 16 h de bolsa anual.

El Grupo EDUCATIVO está firmemente comprometido con la igualdad de oportunidades y la diversidad, logrando con ello crear un entorno libre de toda discriminación.

#LI-ET1