UNIR (Universidad Internacional de La Rioja) is a leading private online university that specializes in distance learning for higher education. As part of the Proeduca group, it serves tens of thousands of students across Spain and Latin America, offering a vast catalog of accredited undergraduate and postgraduate degrees in various fields including law, business, and education.

Headquartered in Logroño with a major corporate presence in Madrid, UNIR is a key employer for academic professionals, digital marketing specialists, and EdTech experts. The university is particularly attractive to international hires due to its global reach and the increasing demand for multilingual academic coordinators and professors with international research backgrounds.

Founded in 2008 in Logroño, UNIR was established to provide accessible online higher education. It has since grown into one of the largest online universities in the Spanish-speaking world and is the flagship institution of the Proeduca Altus group.

For international professionals

Operates on a 100% online education model, which often translates to flexible or hybrid work arrangements for corporate and academic staff.
The university is a major player in the Spanish-speaking world, providing opportunities for professionals to work on projects spanning Spain, Mexico, Colombia, and Peru.
Frequently recruits ANECA-accredited faculty and researchers, making it a viable path for international academics looking to enter the Spanish university system.
Main offices are located in Logroño (La Rioja) and Madrid, offering options for those preferring either a smaller city with a high quality of life or a major European capital.

Student Support Manager

UNIR

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At UNIR (Grupo Proeduca), we are looking for a Support Manager to join our Student Support team.

What will you do?

Provide personalized attention to students through multiple channels: telephone, email, and chat.
Manage and record all interactions in the CRM, ensuring efficient follow-up and excellent service.
Lead key procedures such as enrollments, document management, and incident resolution, guaranteeing a smooth experience for students.
Collaborate with other departments to optimize processes and improve student satisfaction.

What are we looking for?

Exceptional communication skills, both oral and written, to connect with students in a clear and empathetic manner.
University degree or higher vocational training.
Minimum 1 year of experience in telephone customer service environments with a high volume of calls.
Passion for education and social impact, with a solution-oriented mindset and a focus on continuous improvement.

What do we offer?

🌟 A dynamic and collaborative environment, where your work will have a direct impact on students' lives.

🚀 Be part of a great international expansion project and integrate into a highly qualified team with an excellent working atmosphere.

🕜 Full-time, two schedules: Mon-Fri from 12:15 to 21:00 or Mon-Fri from 13:30 to 22:00 (Fri 13:30 to 20:00).

Part-time afternoon schedule.

💻 Hybrid work model (50%-50%) after 6 months.

🏢 Offices located in Pozuelo de Alarcón, 3 minutes from the Pozuelo Renfe station.

💳 Flexible remuneration plan, employee discount portal, and an attractive vacation package (26 working days + 4 personal days).

🎓You can enjoy the best training conditions with an 80% discount on UNIR qualifications.

If you identify with this profile and want to be part of a team that transforms lives through education, don't hesitate to apply!

The EDUCATIVO Group is firmly committed to equal opportunity and diversity, thereby creating an environment free from all discrimination.

#LI-SR1

View original advert (Spanish)

En UNIR (Grupo Proeduca) estamos buscando un/a Gestor/a de Atención para unirse a nuestro equipo de Atención al Alumno.

¿Qué harás?

Atención personalizada a los estudiantes a través de múltiples canales: teléfono, correo electrónico y chat.
Gestionar y registrar todas las interacciones en el CRM, asegurando un seguimiento eficiente y un servicio de excelencia.
Liderar trámites clave como matriculaciones, gestión documental y resolución de incidencias, garantizando una experiencia fluida para los alumnos.
Colaborar con otros departamentos para optimizar procesos y mejorar la satisfacción del estudiante.

¿Qué buscamos?

Habilidades comunicativas excepcionales, tanto orales como escritas, para conectar con los estudiantes de manera clara y empática.
Formación en grado universitario o ciclo superior.
Mínimo 1 año de experiencia en entornos de atención al cliente telefónico, con un alto volumen de llamadas.
Pasión por la educación y el impacto social, con una mentalidad orientada a soluciones y mejora continua.

¿Qué ofrecemos?

🌟 Un entorno dinámico y colaborativo, donde tu trabajo tendrá un impacto directo en la vida de los estudiantes.

🚀 Ser parte de un gran proyecto de expansión internacional e integrarte en un equipo altamente cualificado y con un excelente ambiente laboral.

🕜 Jornada completa, dos horarios: L-V de 12:15 a 21:00 u horario de L-V 13:30 a 22:00 V 13:30 a 20:00.

Jornada parcial en horario de tarde.

💻 Modelo Híbrido de trabajo (50%-50%) a partir de los 6 meses.

🏢 Oficinas ubicadas en Pozuelo de Alarcón, a 3 minutos de la estación de Renfe de Pozuelo.

💳 Plan de retribución flexible, portal de descuentos para empleados y un paquete vacacional atractivo (26 días laborales + 4 días de asuntos propios).

🎓Podrás disfrutar de las mejores condiciones formativas con un 80% de descuento en las titulaciones de la UNIR.

Si te identificas con este perfil y quieres ser parte de un equipo que transforma vidas a través de la educación, ¡no dudes en postularte!

El Grupo EDUCATIVO está firmemente comprometido con la igualdad de oportunidades y la diversidad, logrando con ello crear un entorno libre de toda discriminación.

#LI-SR1