UNIR (Universidad Internacional de La Rioja) is a leading private online university that specializes in distance learning for higher education. As part of the Proeduca group, it serves tens of thousands of students across Spain and Latin America, offering a vast catalog of accredited undergraduate and postgraduate degrees in various fields including law, business, and education.

Headquartered in Logroño with a major corporate presence in Madrid, UNIR is a key employer for academic professionals, digital marketing specialists, and EdTech experts. The university is particularly attractive to international hires due to its global reach and the increasing demand for multilingual academic coordinators and professors with international research backgrounds.

Founded in 2008 in Logroño, UNIR was established to provide accessible online higher education. It has since grown into one of the largest online universities in the Spanish-speaking world and is the flagship institution of the Proeduca Altus group.

For international professionals

Operates on a 100% online education model, which often translates to flexible or hybrid work arrangements for corporate and academic staff.
The university is a major player in the Spanish-speaking world, providing opportunities for professionals to work on projects spanning Spain, Mexico, Colombia, and Peru.
Frequently recruits ANECA-accredited faculty and researchers, making it a viable path for international academics looking to enter the Spanish university system.
Main offices are located in Logroño (La Rioja) and Madrid, offering options for those preferring either a smaller city with a high quality of life or a major European capital.

ICT Support Technician

UNIR

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

📢 We are looking for an ICT Support Technician with a passion for technology and a vocation for service!

At Grupo PROEDUCA, a leading group in online Higher Education in Spanish, we are looking for an ICT Support Technician to join the Technical Support team. If you are a proactive, decisive person eager to grow in a dynamic environment, we want to meet you!

🧩 What will you do in your day-to-day?

Maintenance of workstations (hardware, systems, networks, and software).
Management of monitoring tools, mainly Zabbix and Nagios.
Support and maintenance for users in Microsoft Office 365.
Basic management of Active Directory.
Basic support for network infrastructure.
Resolution and tracking of incidents, ensuring compliance with SLAs.
Incident management via Jira.
Participation in technological and continuous improvement projects.

🎓 What are we looking for?

Higher Degree in Microcomputer Systems, Systems Administration, Telecommunications, or similar.
Experience in technical user support and incident resolution.
Knowledge of hardware, operating systems, networks, Office 365, Active Directory, and monitoring tools such as Zabbix or Nagios.
Experience with Jira is valued.
Proactive, organized person, user-oriented and with the ability to work in a team.
Interest in learning and participating in innovation projects.

🌟 What do we offer you?

✅ Stable contract with professional development.
📍 Hybrid model: 4 days on-site and 1 day of remote work per week.
🕒 Schedule: Mon-Thu from 9:00 to 18:15 and Fri from 9:00 to 14:00.
🏢 Offices in Pozuelo de Alarcón, 3 minutes from the train station.
💳 Flexible remuneration: health insurance, transport, childcare, and gourmet card.
🎓 Up to an 80% discount on UNIR degrees.
🚀 26 working days of vacation, 4 personal days, and an annual pool of 16 hours.
🤝 Collaborative, dynamic environment oriented towards professional development.

📩 We want to meet you!

If you enjoy solving technological challenges and providing quality service to users, this is your opportunity to continue developing your career with us.

The EDUCATIVO Group is committed to equal opportunity and diversity, promoting an environment free of discrimination.

#LI-SP1

View original advert (Spanish)

📢 ¡Buscamos un/a Técnico/a de Soporte TIC con pasión por la tecnología y vocación de servicio!

En Grupo PROEDUCA, grupo líder en Educación Superior online en español, buscamos un/a Técnico/a de Soporte TIC para incorporarse al equipo de Soporte Técnico. Si eres una persona proactiva, resolutiva y con ganas de crecer en un entorno dinámico, ¡queremos conocerte!

🧩 ¿Qué harás en tu día a día?

Mantenimiento de puestos de trabajo (hardware, sistemas, redes y software).
Gestión de herramientas de monitorización, principalmente Zabbix y Nagios.
Soporte y mantenimiento a usuarios en Microsoft Office 365.
Gestión básica de Active Directory.
Soporte básico a la infraestructura de redes.
Resolución y seguimiento de incidencias, garantizando el cumplimiento de los SLA.
Gestión de incidencias mediante Jira.
Participación en proyectos tecnológicos y de mejora continua.

🎓 ¿Qué buscamos?

Grado Superior en Sistemas Microinformáticos, Administración de Sistemas, Telecomunicaciones o similar.
Experiencia en soporte técnico a usuarios y resolución de incidencias.
Conocimientos de hardware, sistemas operativos, redes, Office 365, Active Directory y herramientas de monitorización como Zabbix o Nagios.
Valorable experiencia con Jira.
Persona proactiva, organizada, orientada al usuario y con capacidad de trabajo en equipo.
Interés por aprender y participar en proyectos de innovación.

🌟 ¿Qué te ofrecemos?

✅ Contrato estable con desarrollo profesional.
📍 Modelo híbrido: 4 días presenciales y 1 día de teletrabajo a la semana.
🕒 Horario: L-J de 9:00 a 18:15 y V de 9:00 a 14:00.
🏢 Oficinas en Pozuelo de Alarcón, a 3 minutos de la estación de tren.
💳 Retribución flexible: seguro médico, transporte, guardería y tarjeta gourmet.
🎓 Hasta un 80% de descuento en titulaciones de UNIR.
🚀 26 días laborables de vacaciones, 4 días de asuntos propios y bolsa anual de 16 horas.
🤝 Entorno colaborativo, dinámico y orientado al desarrollo profesional.

📩 ¡Queremos conocerte!

Si disfrutas resolviendo retos tecnológicos y ofreciendo un servicio de calidad a los usuarios, esta es tu oportunidad para seguir desarrollando tu carrera con nosotros.

El Grupo EDUCATIVO está comprometido con la igualdad de oportunidades y la diversidad, promoviendo un entorno libre de discriminación.

#LI-SP1