Younited is a leading European fintech platform specializing in instant credit and financial services. Founded in France, the company operates a digital platform that provides personal loans and credit solutions directly to consumers and through partnerships with major retailers and financial institutions. As a member of the French Tech Next40, Younited is recognized as one of the fastest-growing scale-ups in Europe, leveraging data and technology to simplify the borrowing experience.

In Spain, Younited maintains a strong presence with a primary hub in Barcelona, serving as a key market for its international expansion. The company offers a dynamic, multicultural work environment that is highly attractive to international professionals, particularly those with backgrounds in finance, data science, and customer operations. With a focus on remote-friendly policies and a collaborative European culture, Younited provides opportunities for expats to work in a fast-paced fintech setting while enjoying the lifestyle of one of Spain's most vibrant tech cities.

Founded in 2009 as Prêt d'Union, the company rebranded to Younited Credit in 2016 to facilitate its European expansion. It has since evolved from a peer-to-peer lender into a leading credit-as-a-service provider across five European markets.

For international professionals

Main Spanish operations are centered in Barcelona, a top destination for international tech talent.
The company maintains a multicultural workforce and often operates in English and Spanish for its international teams.
Offers flexible and remote-friendly work arrangements, catering to the modern professional's need for work-life balance.
As a high-growth 'Next40' fintech, it provides significant opportunities for career progression within the European market.
Regularly hires for specialized roles in credit analysis, customer success, and financial operations for the Spanish market.

This job was published 4 months ago

Customer Service Agent (Spanish Market)

Younited

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Younited is one of the fastest-growing fintechs in Europe, operating in France, Italy, Spain, and Portugal. Founded in 2011, we landed in Spain in 2017 and in Portugal in 2018 with a clear goal: to revolutionize consumer credit with a 100% digital, transparent, and responsible experience. We are the only fully digital consumer credit platform with a credit institution license in Europe, and also a B Corp, reflecting our commitment to a positive impact on society and our customers' finances.

We are part of the listed group Younited Financial S.A., listed on Euronext Paris and Euronext Amsterdam, which supports our financial strength and long-term vision. With more than 500 people in Europe, a decade of experience, and strong institutional investors, we combine scale, stability, and ambition to transform the credit market.

We are looking for someone to join our Customer Service team in Spain, someone eager to contribute, service-oriented, and motivated to provide an excellent experience to our users.

This role is ideal for proactive individuals with good communication skills, customer sensitivity, and the ability to manage incidents effectively. You will work in close collaboration with different teams to ensure that every interaction with our customers is clear, resolute, and aligned with our values.

Responsibilities

Making and receiving calls to the entity's customers to advise them and clarify doubts about the product.
Managing emails related to customer inquiries and incidents.
Managing emails linked to formal complaints, ensuring proper handling within the established deadlines.
Support in the integration and adaptation of customer service processes.
Collecting information and updating reports destined for the Operations area.
Managing early payments, amortizations, and their correct allocation in internal systems.
Maintaining an optimal service level, contributing to improving the customer experience.

Requirements

Customer service and communication: Experience managing inquiries by phone and email, resolving incidents and complaints, ideally in financial environments. Ability to communicate in a clear, friendly, and solution-oriented manner.
Administrative management and digital tools: Basic knowledge of administrative processes and proficiency in Outlook, Excel, CRM, and office tools.
Organization, detail, and resolution: Ability to prioritize, handle different workloads, review documentation and data with precision, and resolve problems agilely.
Service orientation: Constant focus on providing quality care and improving the customer experience.

What we offer

Permanent contract.
Flexible hours and a hybrid work model, so you can balance your personal and professional life.
A diverse and inclusive environment, where transparency, collaboration, and respect are part of our daily lives.

Would you like to be part of the future of credit in Spain? If you are motivated to work in a fintech with a purpose and want to make a real impact by helping our customers, we would love to meet you.

View original advert (Spanish)

Younited es una de las fintech de mayor crecimiento en Europa, operando en Francia, Italia, España y Portugal. Fundada en 2011, desembarcamos en España en 2017 y en Portugal en 2018 con un objetivo claro: revolucionar el crédito al consumo con una experiencia 100% digital, transparente y responsable. Somos la única plataforma de crédito al consumo totalmente digital con licencia de entidad de crédito en Europa, y además una B Corp, reflejo de nuestro compromiso por un impacto positivo en la sociedad y las finanzas de nuestros clientes.

Formamos parte del grupo cotizado Younited Financial S.A., listado en Euronext Paris y Euronext Amsterdam, lo que respalda nuestra solidez financiera y visión a largo plazo. Con más de 500 personas en Europa, una década de trayectoria y fuertes inversores institucionales, combinamos escala, estabilidad y ambición para transformar el mercado del crédito.

Estamos buscando a una persona para unirse a nuestro equipo de Atención al Cliente en España, alguien con ganas de aportar, con orientación al servicio y la motivación de ofrecer una experiencia excelente a nuestros usuarios.

Este rol es ideal para personas proactivas, con buena comunicación, sensibilidad hacia el cliente y capacidad para gestionar incidencias de forma eficaz. Trabajarás en estrecha colaboración con distintos equipos para garantizar que cada interacción con nuestros clientes sea clara, resolutiva y alineada con nuestros valores.

Funciones

Emisión y recepción de llamadas a los clientes de la entidad para asesorarles y aclarar dudas sobre el producto.
Gestión de correos relacionados con consultas e incidencias de los clientes.
Gestión de correos vinculados a reclamaciones formales, asegurando un tratamiento adecuado y dentro de los plazos establecidos.
Apoyo en la integración y adaptación de los procesos de atención al cliente.
Recopilación de información y actualización de reportes destinados al área de Operaciones.
Gestión de pagos anticipados, amortizaciones y su correcta imputación en los sistemas internos.
Mantenimiento de un nivel de servicio óptimo, contribuyendo a mejorar la experiencia del cliente.

Requisitos

Atención al cliente y comunicación: Experiencia gestionando consultas por teléfono y email, resolviendo incidencias y reclamaciones, idealmente en entornos financieros. Capacidad para comunicar de forma clara, cercana y orientada a soluciones.
Gestión administrativa y herramientas digitales: Conocimientos básicos de procesos administrativos y dominio de Outlook, Excel, CRM y herramientas ofimáticas.
Organización, detalle y resolución: Habilidad para priorizar, manejar distintos volúmenes de trabajo, revisar documentación y datos con precisión y resolver problemas de forma ágil.
Orientación al servicio: Enfoque constante en ofrecer una atención de calidad y en mejorar la experiencia del cliente.

Qué ofrecemos

Contrato indefinido.
Flexibilidad horaria y modelo híbrido de trabajo, para que puedas equilibrar tu vida personal y profesional.
Un entorno diverso e inclusivo, donde la transparencia, la colaboración y el respeto forman parte de nuestro día a día.

¿Te gustaría formar parte del futuro del crédito en España? Si te motiva trabajar en una fintech con propósito y quieres aportar impacto real ayudando a nuestros clientes, nos encantará conocerte.