Especialista en Experiencia de Vuelo
Este puesto desarrolla e implementa iniciativas para mejorar la experiencia del cliente a bordo. Transformarás los comentarios y datos operativos en mejoras para el servicio y el retail.
El portal de empleo de España
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Esta oferta está publicada en inglés.
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Own the performance, development and cross-functional execution of Vueling's airline partnership portfolio (worth 200m€ in revenue), acting as the central coordination point with partner airlines and internal teams to ensure alliances deliver measurable commercial, operational and customer value.
Manage Vueling's day-to-day relationship with assigned airline partners, acting as the central point of coordination between partner counterparts and Vueling teams.
Develop and maintain the airline partnership roadmap and opportunity pipeline, assessing new and existing initiatives against strategic fit, customer relevance and value potential.
Monitor the commercial, operational and customer performance of the partnership portfolio, establishing relevant KPIs and preparing regular partner reviews and governance materials.
Develop business cases and recommendations for new or expanded partnership opportunities, including SPAs, codeshares, distribution, product and connectivity initiatives.
Lead the cross-functional implementation and ptimization of alliance initiatives, coordinating scope, priorities, milestones and dependencies across Commercial, Network, Revenue Management, Digital, Customer, Operations, Finance, Legal and other relevant teams.
Represent alliance requirements in cross-functional initiatives affecting partner journeys, including schedule publication, distribution, disruption and reaccommodation, servicing, baggage, digital experience and airport processes.
A bachelor's degree in business administration, Economics, Finance, Engineering, Aviation Management or a related analytical discipline is essential.
Strong knowledge of airline commercial partnerships, including SPAs, codeshares, interline arrangements, distribution and connecting journeys, is highly desirable.
Sound understanding of airline commercial, network, operational and customer processes and their interdependencies is required.
Strong project management and cross-functional coordination capabilities, with the ability to structure work, manage dependencies and drive delivery without direct authority, are essential.
Strong analytical skills, including business case development, performance measurement and the interpretation of commercial, operational and customer data, are essential.
A minimum of 4 years of professional experience in airline partnerships, commercial, network, revenue management, customer, operations, strategy or consulting roles is required.
Demonstrated experience coordinating cross-functional projects with multiple stakeholders and delivering initiatives without direct authority is essential.
Experience analyzing commercial opportunities, developing business cases and translating findings into clear recommendations is required.
Direct exposure to airline partnerships, codeshares, interline or distribution initiatives is highly desirable.
Experience working with external partners and managing governance, priorities, commitments and issue resolution is highly desirable.
Experience using performance indicators to identify improvement opportunities and track benefits is required.
Experience within an airline group or other complex, cross-company environment is advantageous but not mandatory.
English proficiency at C1/C2 level is mandatory for effective interaction with IAG, airline partners and internal stakeholders.
Spanish proficiency at C1 level is highly desirable for effective coordination across Vueling teams but is not mandatory.
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
Vueling es una aerolínea española de bajo coste con sede en Barcelona, que opera una amplia red de vuelos de corto y medio radio por Europa, el norte de África y Oriente Medio. Como parte del International Airlines Group (IAG), que también incluye a British Airways e Iberia, Vueling es una de las principales aerolíneas de bajo coste de Europa, transportando decenas de millones de pasajeros al año y operando una flota de más de 100 aviones Airbus. La aerolínea es conocida por su enfoque en la eficiencia, la innovación digital y una fuerte presencia en la región mediterránea.
La sede y la base operativa principal de Vueling están en Barcelona, con bases adicionales en ciudades como Madrid, Málaga y Sevilla. La cultura laboral de la empresa es dinámica y rápida, reflejando las exigencias de la industria aérea, y ofrece oportunidades para profesionales internacionales en áreas como operaciones de vuelo, análisis de datos, experiencia del cliente y funciones corporativas. Con el inglés como lengua de trabajo común junto con el español y el catalán, Vueling es un empleador atractivo para el talento internacional que busca trabajar en un entorno vibrante y multicultural en España.