Room Service Waiter/Waitress

Previous experience of at least 1 year in a Room Service Waiter position; experience in similar category hotels or gourmet restaurants is valued.
Specific training in Hospitality or Catering is desirable.
Fluency in Spanish and English (advanced level); a third language is valued.
Service-oriented mindset.
An organized person who knows how to manage time, is detail-oriented, and has tolerance for high work rhythms at certain times.
Ability to work cohesively as part of a team.
Ability to focus attention on customer needs, always remaining calm, courteous, and respectful.
Excellent verbal communication skills

Exclusive benefits at Accor Group hotels worldwide, so you can enjoy unique experiences within our international network.
Flexible compensation with options such as restaurant, transportation, and private health insurance.
Parking for bicycles and scooters, with charging points.
A dynamic, multicultural, and motivating work environment, surrounded by professionals passionate about luxury hospitality.
Professional development opportunities, both within the property and at other hotels of the brand anywhere in the world.
Continuous training through our Learn Your Way platform, designed to boost your talent and professional growth.

An upscale, 5-star hotel in Barcelona, Port Olimpic, located in the city centre but just a few metres from the beach.

A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It features comfortable rooms, two pools, and a gym. For meetings, it has fully equipped rooms that can accommodate up to 800 people.
Our service and commitment are focused on satisfying the needs of all our guests so they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held here. It's not all about the future; culture and history are essential to understanding its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes' walk away is the Gothic Quarter, one of Barcelona's main tourist attractions. It is well connected to the airport and the train station.

Reporting to the Maître and the F&B Operation Manager, you will be responsible for providing high-quality service that ensures customer satisfaction, anticipating their requests, and responding positively to special requests.

POSITION MISSION:

• Responsible for executing the service and sale of food and beverages in a qualified, autonomous, and responsible manner, from the start until the order is delivered.
• Answer all calls with customer requests, constantly anticipating their needs.
• Always keep service carts and trays clean and prepared for the next order, following established standards.
• Orders will be taken following Sofitel standards and specified timeframes.
• Orders will be served within the stipulated times and at the optimal temperature.
• Effectively manage your time and productivity during your work shift.
• Always ensure a well-equipped and clean station for the smooth operation of service for yourself and your colleagues.
• Properly prepare the "mise en place," as well as polished cutlery, glasses, and everything necessary for service.
• Assist in the setup, service, and breakdown of buffets, as well as collaborate with colleagues in the preparation and execution of special events.
• Maintain complete knowledge of the food and beverage menu to be able to explain, recommend, and sell dishes to our guests.
• Follow and complete instructions given by your superiors within the hotel.
• Attend informational and departmental meetings.
• Provide efficient, friendly, and professional service to all guests.

• Previous experience of at least 1 year in a Room Service Waiter position; experience in similar category hotels or gourmet restaurants is valued.
• Specific training in Hospitality or Catering is desirable.
• Fluency in Spanish and English (advanced level); a third language is valued.
• Service-oriented mindset.
• An organized person who knows how to manage time, is detail-oriented, and has tolerance for high work rhythms at certain times.
• Ability to work cohesively as part of a team.
• Ability to focus attention on customer needs, always remaining calm, courteous, and respectful.
• Excellent verbal communication skills.

What do we offer?

• Exclusive benefits at Accor Group hotels worldwide, so you can enjoy unique experiences within our international network.
• Flexible compensation with options such as restaurant, transportation, and private health insurance.
• Parking for bicycles and scooters, with charging points.
• A dynamic, multicultural, and motivating work environment, surrounded by professionals passionate about luxury hospitality.
• Professional development opportunities, both within the property and at other hotels of the brand anywhere in the world.
• Continuous training through our Learn Your Way platform, designed to boost your talent and professional growth.

Experiencia previa de al menos 1 año en posición como camarero de Room Service, se valorará experiencia en hoteles de similar categoría o restaurantes gastronómicos.
Deseable formación específica en Hostelería o Restauración.
Dominar el idioma español e inglés (nivel avanzado), contar con un tercer idioma (se valorará).
Vocación de servicio.
Persona organizada, que sepa gestionar los tiempos, atenta a los detalles y con tolerancia a altos ritmos de trabajo en determinados momentos.
Capacidad para trabajar con cohesión como parte de un equipo.
Contar con la capacidad de centrar la atención en las necesidades del cliente, siempre conservando la calma y siendo cortés y respetuoso.
Excelentes habilidades de comunicación verbal

Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional.
Retribución flexible con opciones como restaurante, transporte y mutua privada.
Parking para bicicletas y patinetes, con punto de carga.
Un entorno de trabajo dinámico, multicultural y motivador, rodeado de profesionales apasionados por la hospitalidad de lujo.
Oportunidades de desarrollo profesional, tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo.
Formación continua a través de nuestra plataforma Learn Your Way, diseñada para impulsar tu talento y tu crecimiento profesional.

Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach

A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.

Reportando al Maître y al F&B Operation Manager, será responsable de proporcionar un servicio de calidad que garantice la satisfacción de los clientes, de anticiparse a sus solicitudes y de responder positivamente a las peticiones especiales.

MISIÓN DEL PUESTO:

• Responsable de ejecutar de manera cualificada, autónoma y responsable el servicio y venta de alimentos y bebidas desde el inicio hasta la entrega de la comanda.
• Atender todas las llamadas con las solicitudes de clientes, anticipándose constantemente a sus necesidades.
• Mantener siempre los carros de servicio y bandejas, limpias y preparadas para la próxima orden, siguiendo los estándares marcados.
• Las órdenes serán tomadas siguiendo los estándares de Sofitel y los tiempos marcados.
• Las comandas se servirán en los tiempos estipulados por los estándares y en la temperatura óptima
• Gestionar de forma eficaz su tiempo y productividad durante su turno de trabajo.
• Asegurar siempre una estación equipada y limpia para un buen funcionamiento del servicio para uno mismo y sus compañeros.
• Preparar adecuadamente tanto la "mise en place", como la cubertería bien pulida, vasos y todo lo necesario para el servicio.
• Colaborar en el montaje, servicio y desmontaje de buffets así como colaborar con sus compañeros en la preparación y desarrollo de acontecimientos especiales.
• Tener siempre un conocimiento completo de la carta de comida y bebida, para ser capaz de explicar, recomendar y vender los platos para nuestros clientes.
• Seguir y completar las instrucciones dadas por sus superiores dentro del hotel.
• Asistir a reuniones de información y departamentales.
• Proporcionar un servicio eficiente, amable y profesional a todos los huéspedes.

• Experiencia previa de al menos 1 año en posición como camarero de Room Service, se valorará experiencia en hoteles de similar categoría o restaurantes gastronómicos.
• Deseable formación específica en Hostelería o Restauración.
• Dominar el idioma español e inglés (nivel avanzado), contar con un tercer idioma (se valorará).
• Vocación de servicio.
• Persona organizada, que sepa gestionar los tiempos, atenta a los detalles y con tolerancia a altos ritmos de trabajo en determinados momentos.
• Capacidad para trabajar con cohesión como parte de un equipo.
• Contar con la capacidad de centrar la atención en las necesidades del cliente, siempre conservando la calma y siendo cortés y respetuoso.
• Excelentes habilidades de comunicación verbal

¿Qué ofrecemos?

• Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional.
• Retribución flexible con opciones como restaurante, transporte y mutua privada.
• Parking para bicicletas y patinetes, con punto de carga.
• Un entorno de trabajo dinámico, multicultural y motivador, rodeado de profesionales apasionados por la hospitalidad de lujo.
• Oportunidades de desarrollo profesional, tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo.
• Formación continua a través de nuestra plataforma Learn Your Way, diseñada para impulsar tu talento y tu crecimiento profesional.