Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

ES - Multipurpose Receptionist 40H/week

Accor

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company description

Why work for Ibis?
We are much more than a global leader. We welcome you as you are, and you can find a brand that matches your personality.
We support you so that you can grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the limitless possibilities of Accor.
By joining Ibis, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Ibis, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

The team at Ibis Valencia Bonaire hotel is looking for a new member who is passionate about customer service and wants to work in the reception and lounge area on a full-time basis. If you enjoy working in a team, this could be a great opportunity. Rotating shifts, Monday to Sunday with two days off per week. The tasks to be performed are:

- Telephone and in-person customer service.

- Processing and management of reservations.

- Collection and invoicing of services.

- Guest registration (check-in)

- Guest departures (check-out)

- Support for the catering area if needed.

- Night closing (night shift)

- Bar service (coffee and drinks)

- Support for breakfast or catering services.

Requirements

Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem-solving skills.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively and collaboratively as part of a team.

Experience is not essential but is valued.

Second language essential (English, French, ...)

Driver's license and own vehicle required to reach the workplace.

Additional information

Substitution contract for long-term leave with the possibility of a permanent contract in the medium term.

View original advert (Spanish)

Descripción de la empresa

¿Por qué trabajar para Ibis?
Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.
Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las posibilidades ilimitadas de Accor.
Al unirte a Ibis, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Ibis, visita https://careers.accor.com/
¡Haz lo que amas, cuida el mundo, atrévete a desafiar el status quo! #BELIMITLESS

Descripción del empleo

El equipo del hotel Ibis Valencia Bonaire está buscando a un/a nuev@ integrante al que le apasione el trato al cliente y quiera trabajar en el área de recepción y sala con jornada completa. Si te gusta trabajar en equipo, ésta puede ser una gran oportunidad. Trabajo en turno rotativo, de lunes a domingo con dos días de descanso semanales. Las tareas a realizar son:

- Atención al cliente telefónica y personal.

- Tramitación y gestión de reservas.

- Cobro y facturación de servicios.

- Registro de clientes (check-in)

- Salidas de clientes (check-out)

- Apoyo al área de restauración en caso de necesidad.

- Cierre nocturno (turno de noche)

- Atención en barra (cafetería y bebidas)

- Apoyo al servicio de desayunos o restauración.

Requisitos

Tu experiencia y habilidades incluyen:
Capacidad para enfocar la atención en las necesidades de los huéspedes, mantener la calma y la cortesía en todo momento.
Capacidad interpersonal y de resolución de problemas sólida.
Capacidad para trabajar bien bajo presión en un entorno de ritmo rápido.
Capacidad para trabajar de forma cohesiva y colaborativa como parte de un equipo.

Experiencia no imprescindible pero valorable.

Imprescindible 2ª idioma (inglés, francés, ...)

Necesario carnet de conducir y vehículo propio para llegar al centro de trabajo.