✔ Previous experience in reception or a similar role in the hotel sector. ✔ Leadership and team management skills, with the ability to motivate and develop talent. ✔ Excellent communication and problem-solving skills. ✔ Fluency in English, Spanish, and French (knowledge of other languages will be valued). ✔ Knowledge of hotel management systems (Opera, FOLS or other PMS, valued). ✔ Proactive, organized attitude, and oriented toward customer service.

Join Novotel Barcelona City as a Front Desk Supervisor!

Located in the heart of Barcelona, Novotel Barcelona City is a modern and dynamic hotel that is part of the Accor group, a global leader in hospitality. With an innovative focus on the guest experience and a team passionate about service, we offer a stimulating work environment where professional development and human quality go hand in hand. At Novotel, we believe in creativity, operational excellence, and team spirit to provide memorable experiences to our customers.

What do we offer?

As part of the Accor group, you will have access to a global network of more than 5,100 hotels in 100 countries, where innovation, professional development, and the well-being of our customers and collaborators are priorities. From sales strategies at a local and international level.

As a Front Desk Supervisor, you will be a key pillar in the reception operation, ensuring an exceptional experience for our guests and supporting the team in their daily development and performance. Your main responsibilities will include:

• Supervising and coordinating the daily operations of the reception, guaranteeing an agile and efficient service.
• Providing personalized attention to customers, anticipating their needs and resolving any incidents with speed and professionalism.
• Leading and motivating the reception team, promoting a collaborative and dynamic work environment.
• Supporting the training and development of receptionists, ensuring compliance with the brand's quality standards.
• Managing the loyalty program, encouraging its promotion and maximizing enrollments.
• Collaborating with other departments to ensure a smooth operation and an optimal experience for guests.
• Handling Opera and managing administrative processes related to check-in, check-out, and billing.

We are looking for a professional with:

✔ Previous experience in reception or a similar role in the hotel sector.
✔ Leadership and team management skills, with the ability to motivate and develop talent.
✔ Excellent communication and problem-solving skills.
✔ Fluency in English, Spanish, and French (knowledge of other languages will be valued).
✔ Knowledge of hotel management systems (Opera, FOLS or other PMS, valued).
✔ Proactive, organized attitude, and oriented toward customer service.

At Novotel Barcelona City, we offer:

✨ A dynamic and international work environment.
✨ Development opportunities within Accor.
✨ Continuous training to boost your career.
✨ Exclusive group benefits (hotel discounts, leadership training, etc.).

If you are passionate about hospitality and want to be part of a constantly evolving team, we look forward to your application!