Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Multipurpose Receptionist (M/F/X)

Accor

This job was originally posted in Spanish and automatically translated to English.

Requirements

We are looking for profiles with a minimum of one year of experience in similar positions.
A service-oriented personality is essential.
If you know how to use the Opera Cloud system, it will be a significant advantage.
Fluent English is basic, as our clientele is international. French is highly valued.
We need you to be responsible, capable of solving problems, polite, and possess good communication skills.

Benefits

A beautiful hotel to work in right in the center of Madrid, where we have created an incredible atmosphere for guests, but for the team as well!
Become a Heartist and work in an environment that encourages you to be yourself and unleash your creativity!
A Benefits Card offering discounted rates at Accor hotels worldwide.
Opportunity to develop your talent and grow within your hotel and across the globe!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent

Job Description

Company Description

What we offer our team members:

A beautiful hotel to work in right in the center of Madrid, where we have created an incredible atmosphere for guests, but for the team as well!
Become a Heartist and work in an environment that encourages you to be yourself and unleash your creativity!
A Benefits Card offering discounted rates at Accor hotels worldwide.
Opportunity to develop your talent and grow within your hotel and across the globe!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent

Job Description

What your day will look like:

You will handle guest check-in/check-out, manage reservations, provide customer service, and offer tourist information. The essentials of any reception!
You will work all shifts, including the night audit and daily billing control, so you must be organized and responsible.
You will provide exceptional service in every guest interaction and handle customer-related situations by offering solutions that satisfy their needs.
You will proudly communicate the hotel's storytelling, seeking sales opportunities and offering a personalized customer experience.
You will have rotating shifts from Monday to Sunday with 2 consecutive days off per week.
You will provide support to the breakfast and bar service when necessary.

Qualifications

Who we are looking for:

We are looking for profiles with a minimum of one year of experience in similar positions.
A service-oriented personality is essential.
If you know how to use the Opera Cloud system, it will be a significant advantage.
Fluent English is basic, as our clientele is international. French is highly valued.
We need you to be responsible, capable of solving problems, polite, and possess good communication skills.

View original advert (Spanish)

Company Description

Qué ofrecemos a los miembros de nuestro equipo:

Un hotel precioso en el que trabajar en pleno centro de Madrid en el que hemos creado un ambiente increíble para los huéspedes, pero para el equipo también!
Convertirte en un Heartist y trabajar en un ambiente que fomenta que seas tú mismo y liberes tu creatividad!
Tarjeta de Beneficios que ofrece tarifas con descuento en los hoteles Accor en todo el mundo.
Oportunidad para desarrollar su talento y crecer dentro de su hotel y en todo el mundo!
Nuestro compromiso con la Diversidad & Inclusión: Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talentos diversos

Job Description

Cómo será tu día:

Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción!
Realizarás todos los turnos, incluida la auditoría nocturna y el control de la facturación diaria, por lo que debes ser organizado y responsable.
Ofrecerás un servicio excepcional en cada encuentro con el cliente y afrontarás las situaciones relativas al trato con este, ofreciéndole soluciones que satisfagan sus necesidades.
Comunicarás el storytelling del hotel con orgullo, buscando oportunidades de venta y ofreciendo una experiencia personalizada al cliente.
Tendrás turnos rotativos de lunes a domingo con descanso de 2 días semanales consecutivos.
Darás apoyo al servicio de desayuno y de bar cuando sea necesario.

Qualifications

Cómo nos gustaría que seas:

Buscamos perfiles con experiencia mínima de un año en puestos similares.
Una personalidad enfocada en el servicio es esencial.
Si sabes manejar el sistema Opera Cloud, tendrás muchos puntos a tu favor.
Hablar un ingles fluido es básico, porque nuestro cliente es internacional. El francés es muy valorable.
Necesitamos que seas responsable, capaz de resolver problemas, educado y con buenas dotes de comunicación.