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VIP Football Operations Manager

Adecco España·Barcelona, Spain

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Adecco España doesn't mention sponsorship in the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 1 month ago
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About the role

Do you want to work for one of the best football clubs in Barcelona and don't know where to start?

Maybe this is your chance!!

From Adecco Outsourcing, we want to hire an Operations Manager to work at an important football club located in Barcelona.

ROLE OBJECTIVE

The main role will be to manage the VIP football operations department in matchday preparation and, specifically, the management of hospitality operations with VIP ticket holders. You will need to organize the necessary steps with the departments involved (hospitality, ticketing, and catering) using a work methodology and within a timeline.

  • To ensure that the preparation of the VIP matchday service and operations, as well as all the necessary procedures to carry out the subsequent closing, are executed correctly and on time.
  • To ensure that the operational management of quality, hygiene, and customer service in hospitality meets the defined standards, building a satisfactory experience for clients.
  • To produce reports on any incidents that may occur during the development of the services.     
  • To supervise and coordinate resources efficiently, ensuring that the parties involved and internal and hospitality clients are informed and satisfied. Responsibilities will cover all processes from start to finish, completing them on time and within the established budget while achieving the predefined objectives.

QUANTITATIVE DATA (quantitative data this role must work with)

  • VIP tickets (season and match-by-match)
  • Capacity and occupancy per room
  • Service requests
  • Budget preparation with suppliers

MAIN RESPONSIBILITIES

  • VIP operations
  • Pre-match preparation and post-match closing.
  • Post-match reporting on incidents and their resolution.
  • Monitoring, control, and reporting of the service related to VIP tickets.
  • Cost control.
  • Complementary VIP products.
  • Relationship with suppliers.
  • Meetings, updates, and engagement actions.
  • Operational management in the preparation of football matches.
  • Development of improvement projects for VIP operations, ensuring their implementation.

RELATIONSHIPS (professional relationships, both external and internal, that this position deals with)

  • Internal: Sales and commercial department, VIP operations, sponsorship, protocol, social area, facilities operations, IT.
  • External: Hospitality clients, product and service suppliers for the different hospitality areas.

KNOWLEDGE, SKILLS, AND EXPERIENCE (knowledge, skills, and experience required) 

  • Experience in the hospitality sector and organizing sporting events with VIP clients.
  • Organizational skills with experience dealing with VIP clients and suppliers simultaneously.
  • High interpersonal skills
  • Knowledge of the hospitality/restaurant sector.
  • Communication skills with teams
  • Teamwork skills.
  • Ability to motivate, coordinate, and influence teams.

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

You'll most likely need Catalan to apply.This job was automatically translated to English, .

About the company

Adecco España

Adecco España

Staffing

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International company

Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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